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Jean Q.

  • 2 Reviews
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Home & Garden, Computers & Technology

Member since November 2019

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2 Reviews by Jean


I received a telephone call from Rick with Frontier Communication. He was amazing. All my questions/concerns were answered/addressed to my satisfaction. With some changes to my services, my bill is now within my budget.


I called Frontier on 09-11-19 and advised them I was looking for home phone, internet and basic cable bundle for less than $130. The gentleman stated the price would be $120.00 a month but that he didn't know about the taxes.
I agreed to the service and a 2 year contract.
My bill is $140. Per month BECAUSE OF TAXES AND SERVICE FEES Are you kidding me.
What a rip off. I've called several times and asked to speak with a supervisor. The first time I was told my request was processed and that a supervisor would call me back within 4 weeks.
Well 4 weeks later I get another bill but NO PHONE CALL. I called customer service and repeated my story only to be told THERE IS NO SUPERVISOR I CAN SPEAK WITH, There is no main number to speak with someone at a higher level. I was also told there is nothing they can do about TAXES AND FEES.
Well, they were wrong. I am leaving warnings every place I can so that NO ONE ELSE is LIED to.
And I plan to do this for as long as I have to put up with their nonsense and lies.
This is UNFAIR BUSINESS practices...
Please heed my warning, STAY AWAY FROM FRONTIER.

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