Horrible company. The district manager has blocked all deliveries to our charity's address, telling us it will be in place forever because we complained that their delivery people were throwing expensive packages over the fence onto the grass next to the sprinkler after dark. The sprinklers go off in the early morning and have ruined hundreds of dollars worth of books. The last delivery was an iPhone that had cost more than $1500, which the driver left at night on the driveway next to a lawnmower in a totally nonsecure area. UPS has stated that everything must now be picked up at their hub, which is a 14 mile trip with an hour-long wait in line because of the pandemic. Furthermore, UPS doesn't even supply notification that items are being delivered. Uncounted packages have been lost as a result, as after some time, UPS either returns them to the sender or disposes of them. This is unacceptable and in many cases, as with Amazon and Best Buy, UPS is a de facto monopoly as they are the only carrier used. If this is not resolved forthwith, there will be a lawsuit in anticipation of millions of dollars (as this is a perpetual charity) worth of lost revenue and time, along with a request for punitive damages. I myself am not litigious, but when a district manager does this because of my race because I have been the one to have had to repeatedly call about damage to irreplaceable 150-year-old-books. UPS has no number to corporate. All calls go to the Philippines. Understandable for a company that could not care less about their customers.
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