FreeShipping

My wife noticed a debit on her card for two months-worth of a FreeShipping subscription. We never signed up for this site in the first place, nor would we want to since we get free shipping everywhere already (and FreeShipping's subscription isn't even free in the first place). When my wife called to get some answers, she was greeted by a rude and condescending employee who told her she signed up at a place she never goes to.

FreeShipping only refunded one of those two payments, so we're down $12.95 and had to cancel her card to avoid this happening again.

Thanks, FreeShipping.com. Real classy.

I'm a heavy shopper. I shop year round. I found this site being advertised on one of the sites I shopped from. I gave it a try. Within less than 2 weeks, my account got cancelled because I shopped too much in a short period of time during this holiday season. Although they did refund me the membership fee, I find it upsetting. I lost so much cash back through them, that I could have got with ebates. They have a cash back cap of $1000/year, no matter how much you spend; but it looks like they don't want you to reach that cap. They want to give you cash back as little as possible with a membership fee of $12.99/month, which is more expensive than amazon prime and costco, considering they are hardly a known company.

I never sign up for stupid stuff like this but my husband can't stand to pass up a deal so he asked me to fill out the information. After a long and tedious process, we waited about a month before we ever received our refund. It is too complicated to use every time you make a purchase because you have to figure out which sites participate, have copies of invoices, provide information, and wait a ridiculous amount of time. I just cancelled my membership today (after waiting forever because I keep forgetting about it because it is useless, so I hate to see how much money I've wasted). Please don't waste your time and money.

I called the Free shipping customer service before asking for the rebate of $10 on a perfume I had bought. I asked them how it works and why they're asking for my credit card info. The representative said I'm going to be charged $1.97 to get that rebate but he never mentioned that I'm supposed to be subscribed to their service and pay $12.99 monthly. It was not explained in the terms and conditions either.
I realized that after 3 months of payment. It's not definitely worth it!

Monthly charges for 10 months without a single contact from the company. When I contacted them and asked for a supervisor, sure enough the woman said she was the supervisor and there was no one above her, but she had no idea how I became a "subscriber." She did however state that she could not refund my money.
*This is where it gets interesting... After I posted this now edited review, someone from the company responded offering to refund me the charges.

I signed up thinking I would get a rebate of $10 in shipping I had just paid. Waiting to see if that shows up or not. But what was not made clear in the sign up process was they would be billing me $13 seven days later and then again every month while I was a member. Lucky for me American Express flagged the $13 charge as possible fraud. I canceled the membership.

Great premise, but the execution and customer service are deplorable. Don't bother with this site unless you are prepared to spend many, many hours tracking your orders, receipts, and their so-called cash backs and accounting. I wrote literally hundreds of emails--sent documentation over and over again--only to have many legitimate purchases declined for cash back as promised. 10% is a great cash back, but only IF you get paid. Don't waste your time.

So they are called FreeShipping.com, I have never seen a more blatant lie about what a company offers. They offer Free Shipping and rebates... If you pay a monthly subscription fee. ProFlowers got me with the following. You will get a rebate of your 12.99 shipping fee from freeshipping.com for no cost. Great!, I thought... I was wrong. You have to provide a credit card to sign up for the website... which was a red flag right off the bat. If you don't cancel your membership within 7 days, you will be charged a recurring monthly fee of $12.97... What about $12.97 a month is FREE? SCAM! If I could give 0 stars for being so shady, I would. Go Fork yourself "FREE"shipping.com...

This company got a monthly subscription of $13 from us without our knowledge by tacking their free shipping onto the end of a Kohl's online transaction we made. Fortunately it only cost us one month before we cancelled it because we were alerted by our bank on the charge. Had they not called us the $13/month would likely have continued for some time without our being aware of it. This company is guilty of gross deceptive practices.

I signed up for this right before Christmas. I missed out on the $10 rebate (which is what first got my attention, and how I ended up joining) because I didn't realize that you have to send them your receipt (no longer have it) and have to do it within 7 days. But, for everything else, it has been going well. It's actually a bit of work, because you have to fill out an online form and send them an email with each receipt in order to get the 10% and the free shipping back, but I have started getting checks back, and so far, I am ahead of the game with my rebates versus the monthly fee.

They will cheat you. Their website doesn't work, it does not collect receipts and purchases the way it's supposed to and they will tell you that you have to collect all of your receipts yourself and then resubmit them. You can spend all day searching the web for your original receipts, copying them, and cropping, etc. them in photoshop in order to prove you've made your purchases. Even though they were made through the free shipping portal. It's happened to me a dozen times and I still have to go through this crap - they've missed 10 of my purchases in the last month

I repeat, don't waste your money on this company.

My Dad is 83 years old and has been charged repeatedly $19 every month for the past four months. He does not use the internet and did not sign up for this service. We can contacted them twice to remove him from this service but they lie and say they will cancel but the monthly billing continues. Now he has to cancel his credit card. They prey on seniors and this company is fraud! We will be seeking legal action.

Glad to see i was not the only one surprised by a charge that did not seem valid.

Go figure, it is not a valid charge and I am now calling my bank to get this charge removed and to also report this fraudulent sounding site. Seeing from what others have said on the inter-webs, the site is far from legitimate in the way it goes about "gaining" subscribers, and i highly DON'T recommend this "service" to anyone looking into this site... by choice.

Edit: upon calling my bank, they were good enough to issue a refund for both instances this company charged my account.

I bought something on EBay that already had free shipping. There was no mention of membership fee only $10 rebate. It was so much hassle to sign up I did not even complete the membership & they found a way to bill me! I have an amex credit card linked up with ebay & somehow they managed to bill my Chase! I called & got a it cancelled and refunded & the rep told me I need to read terms & conditions more carefully. I fired back & stated they need to be more upfront with their fees! They don't even deserve the one star. It should be negative 10!