Paul in customer service was very rude, and a company that uses misleading practices is not a worthy company…
I just canceled my membership of which I never signed up for... I am hoping next month I do NOT receive another bill from them... we shall see.
Don't just read the title Spread the word about these scammers, and to all who works for this company you should be ashamed for helping THE THIEVES WHO OWNS THIS WEBSITE.
Turns out, the rebate is $15 on your first shipping. Some rebate. Cost $13 to get. So, for $28, you get $15 of shipping. What a scam.
I want out of this site. I didn't want it and do not like it please take my name off your list and refund my money. Thank you. Sue Nicol
Hi Susie,
I'd be happy to cancel your account for you. However, I am unable to locate your account using the information given above. Can you please reach out to me directly at Help@FreeShipping.com and reference Customer Loyalty #F820?
Thanks!
Mike
FreeShipping.com
Customer Service Manager
I haven't received the promised rebate, but I have been charged a $12.99 membership fee. This is a scam!
Hi Bill,
We're sorry to hear about the confusion regarding our site. In order to ensure our members receive all the savings they rightfully earned, the process for approving rebates may take up to 30 days. After submitting a claim for a rebate, please allow 3-6 weeks for your check to be delivered in the mail. If you'd like to inquire about the status of your rebate, please email customerservice@freeshipping.com with your email address and zip code or the member ID you were given at sign up. Thank you!
Sincerely,
The FreeShipping.com Team
What a crock. Charged $2.00 for nothing. Then signed up for a monthly $13.00 recurring charge. Jeffrey B Shaw
Hello,
We apologize for any confusion regarding the membership fee. Please reach out directly at Help@FreeShipping.com for assistance.
Thanks
My email was hacked and I was signed up for all these sites I was not aware of. I have yet to see my refund as I did not use this service or website.
Hi Molly, I would be more than happy to help you with this. Please email me directly at Help@FreeShipping.com. Thanks!
This company is screwing people shopping on line with Kohls. Never signed up and getting monthy charges. What a scam. Wake up Kohls... drop them.
Hi Linda,
It looks like you signed up with us after a purchase you made on the Kohl's site. You were offered a 7-day free trial and $10 cash back on that purchase. Stated on the page you signed up on are the details of the 7-day free trial and the monthly membership fee thereafter. Directly above where credit card information, it states that if you do not cancel your subscription within the trial period, you will be subject to the $12.97 monthly cost of our program. These details are also explained in our terms of use, which must be agreed to before completing the sign up process, and in the terms within the welcome email each new user receives after signing up.
If you have any other questions about our service, please reach out to help@freeshipping.com and someone will assist you as soon as possible. Thanks!
Sincerely,
The FreeShipping.com Team
I have not even used this service my CPA asked me about these charges i haven't bought a thing or had free shipping this should be refunded this needs to be reported to the BBB
Hi Frances, I would be more than happy to help you with this. Please contact me directly at Help@FreeShipping.com. Thanks!
After I spoke to customer service made me throughup, I never ask for there service they took my card information from eBay site without confirming me took the money, what I bought from eBay it was free shipping by saller and they also follow me on amazion and the iteam I was looking for those was eligible for free shipping, they way they follow me it's a cremineal activity.
Hi Abul,
Please reach out to me directly at Help@Freeshipping.com for assistance. I will be happy to help you.
Thanks,
Samantha
Customer Support Supervisor
I don't think there is an option for no stars, but my experience has been awful. I ordered some gifts for a relative on Personal Creations website and was given the option for the freeshipping.com offer. I submitted the request for the shipping rebate and attached the shipping notice via email as instructed on the site. I received a confirmation email from freeshipping.com stating I'd get my rebate in 3-6 weeks. It is now 12 weeks later and I have still not received the rebate. I never received any follow up communication from the company about my rebate, so I don't know if there was an issue, but I did notice when I checked my account today that it shows no record of a rebate request. As others have stated, you end up being charged $12.97 per month. Also like others have stated, you can supposedly go through the freeshipping.com website to shop through companies offering free shipping. Unfortunately, none of the company's I've needed to order from in the past 3 months offered free shipping through their site. Of course, they say that you can simply submit your request for a rebate of the shipping you pay, but I wasn't about to count on having freeshipping.com pay me when I still haven't received my initial rebate from 3 months ago. Needless to say, I've basically paid this company almost $40 in monthly fees for nothing. Another thing I noticed was that the name of the company to which my credit card was charged changed from one statement to the next. I'm guessing this is to confuse people so they don't realize they are being charged a monthly fee for a useless service. I canceled my membership today but I'm still requesting my shipping rebate and a refund on the monthly charges. Do Not sign up for this service. I don't see how it benefits the average online shopper, but I'm guessing that is how the company makes its money.
Hi Chris, I am sorry you had such a negative experience with Freeshipping.com. If you email us at customerservice@freeshipping.com we can certainly help you resolve your issues., If you submitted a rebate prior to cancelling you are entitled to be paid for it. Hopefully we will hear from you soon.
Had this random charge coming out of my CC for months and had NO idea! Had to cancel my CC and get a new one to stop it. If you see it on your statement, GET RID OF IT!
I just realized i am being charged each month for a service I did not sign up for. I want my money back. Ridiculous!
Hi Andrea,
Please reach out to me directly at Help@Freeshipping.com and reference Customer Loyalty #4567. I will be happy to assist you with that refund.
Thanks,
Samantha
Freeshipping.com
Customer Service Supervisor
Rip off. Promise rebate never happens. Monthly charge hits within days of signing up. Classic rip off.
Hi,
Please reach out to me directly at Help@Freeshipping.com. I will be happy to help you.
Thanks,
Samantha
Customer Support Supervisor
All coupons are code not-required. Why did I spent $12.97 for nothing?! Because I did not know it's not free!
Hello Cindy, while there is a membership fee for FreeShipping.com, we believe that the savings can far outweigh the monthly membership fee. However, if you don't shop online often, than our membership certainly won't be beneficial for you. If you have any questions about how our membership works, please let me know and I'd be happy to explain it to you. Thanks!
They have billed me for months and I have never used or registered for services and they refuse to stop billing me.
What a total scam
Hi Caro H,
I would like to apologize for any misunderstand or inconvenience you have been caused.
Please contact me directly at customerservice@freeshipping.com, Attn: Alice., and I will be happy to resolve this matter for you.
Thank you!
Alice
Freeshipping.com Customer Service
Shame on me for not reading the fine print, shame on freeshipping.com for having small print. They are like those "free" moisturizer.
Hi Paddee,
We're sorry to hear about the confusion regarding our site. At sign up, all users opt to provide their credit card information. The details regarding the trial period and the monthly membership fee are located directly above where payment information is entered. This states that if you choose to continue using our site and accessing our benefits, you are subject to the monthly membership fee. Otherwise, if you feel our site is not the right fit for you, you must cancel your membership within your trial period to avoid the monthly membership charge. Members can cancel at any time during their trial period and still receive the introductory offer claimed after sign up.
Details about the trial period and membership fee are also included in our terms of use, which must be agreed to before completing the sign up process. They are also located in the welcome email every new member receives after signing up.
If you have any other questions or concerns, please feel free to contact help@freeshipping.com or call our customer service line. Thank you!
Sincerely,
The FreeShipping.com Team
I want to cancel my 'subscription'. Didn't know they would start charging me monthly for something I won't use. My bad. But I want to cancel.
Overview
FreeShipping has a rating of 1.4 stars from 756 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FreeShipping most frequently mention credit card, customer service and monthly fee. FreeShipping ranks 389th among Shipping sites.
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Hi Joelle,
I apologize for any confusion regarding the membership. Please reach out to me directly at Help@Freeshipping.com and reference Customer Loyalty #FS938. I will be happy to issue a refund for you.
Thanks,
Samantha
Freeshipping.com
Customer Service Supervisor