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Idaho
1 review
0 helpful votes
Follow Jeremeah R.
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I was signed up to a subscription that I didnt know I was. This seems like a scam. I would like a full refund and to cancel my subscription

Date of experience: August 11, 2020
Help F. FreeShipping Rep
over a year old

Hi Jeremeah,

Sorry for any confusion regarding the monthly membership fee. Please reach out directly at Help@Freeshipping.com.

Thanks,
Samantha
Customer Support Supervisor

Illinois
1 review
5 helpful votes
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Its a joke
November 24, 2018

Sweatshirt came and front zipper is 4" off center. Its now kindling for a fire. Shoulda flushed $25 down the drain.

Date of experience: November 24, 2018
Help F. FreeShipping Rep
over a year old

Hi Jason,

I apologize for any confusion. Freeshipping does not sell or ship merchandise we only connect you to retailers through our site to earn cash back and shipping rebates. If you'd like to contact me directly, I'd be happy to assist you in locating the right person to assist you with those concerns. Please contact me at Help@Freeshipping.com reference Customer Loyalty #F978

Thanks,

Samantha
Freeshipping.com
Customer Service Supervisor

Utah
1 review
15 helpful votes
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Fraudulent
April 17, 2016

Cannot figure how they got my credit card number... did not sign up... have had to cancel that compromised card... AVOID... FRADULENT PRACTICES!

Date of experience: April 14, 2016
FreeShipping C. FreeShipping Rep
over a year old

Hi Letha, I did try finding your account using the email address that you provided. I could not locate an account under that email address. I would be more than happy to explain to you how you got signed up however, I will need some further information. Can you please reach out to me directly at Help@FreeShipping.com? Thanks!

California
3 reviews
26 helpful votes
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I became a member of this website because of the supposed 10% cashback.
It was all piling up nicely, until it came time to pay out.

They demanded that I show them transaction receipts, actually, here is the email...

"It has come to our attention while reviewing your purchasing history, that you may be using your freeshippingdotcom membership for business purposes.

Freeshippingdotcom is intended for personal, noncommercial use, and to ensure that you are in compliance with these terms, we request that you provide the order confirmation for the purchases you placed during this quarter. Only purchases made for personal are eligible for any type of rebate or Cash Back promotion at Freeshipping.com

Additionally, if the backup documentation for the orders shows multiples of the same items, or are being shipped to multiple locations, a brief explanation will be required so we may determine if these purchases are eligible for the Cash Back program.

Until this matter is resolved your account has been locked from further use.

Thanks and have a great day!

Mike
FreeShipping.com
Customer Service Supervisor

They even stated they will need to contact my customers! What?

I use multiple other cashback sites with no problem at all, as a matter of fact, the more times I use their affiliate link and they are compensated, they are very happy about it.

Freeshipping does receive compensation and this is their way of keeping the entire compensation received from the retailers and not paying you!

They even charged me for another month of membership on the same day that they "locked" my account from further use.

They did refund that, how nice of them after they made hundreds of dollars off of me!

Complete bull$#*! mike procaccini!

Date of experience: July 23, 2015
FreeShipping C. FreeShipping Rep
over a year old

Hi Art, I’m sorry to hear about the confusion regarding our program. It does state in the Terms and Conditions that,

• Any order that is deemed a high-volume/reseller order, in FreeShipping. Com’s sole discretion, will not be eligible for 10% cash back. FreeShipping. Com membership benefits are only available to personal, non-commercial purchasers.

Since we deemed your account is being used for non-personal we refunded all the membership fees that you were charged by us, since you never were able to take advantage of the benefits.

If you have any other questions, please let me know.

Thanks!

Washington
1 review
0 helpful votes
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FRAUD
August 22, 2022

I NEVER used this company yet there was a fraudulent charge from them on my credit card.
Thank God my credit card company is on top of it!

Date of experience: August 22, 2022
MARTHA K.
Connecticut
1 review
7 helpful votes
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I keep trying to find the unscribe button because I don't want to be charged and it just.... dissappear!!!!!

Date of experience: December 1, 2016
FreeShipping C. FreeShipping Rep
over a year old

Hi Martha,

You may cancel your account at any time by logging in and accessing the "help" tab on your member homepage. Then, select the option that reads, "cancel membership". If you are still having trouble cancelling your account after following these steps, please contact customerservice@freeshipping.com for further resolution. Thanks so much!

Sincerely,

The FreeShipping.com Team

South Carolina
4 reviews
16 helpful votes
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Consumers beware!
February 1, 2021

This company decided to charge my debit card $13. I had never heard of this company before and had never seen their website before either. When I saw the charge on my bank account I contacted the scammer AND filed a fraud report with my bank.
Scammer company told me that months ago when I placed an order for a Land's End ladies top I had also checked the FreeShipping.com box to allow them to charge me. I never did any such thing. I almost always make purchases on Amazon and had never come across anything like this before.
I complained to the scammer company about this and they promised to refund my money. Well they never did but my bank did. My bank sent me a letter telling me they had taken care of it and that FreeShipping.com indeed is a scam.
Because my bank has a lot of security features to protect customers, my debit card was cancelled. However, I wasn't aware of this until I saw an email that said I had requested a new card. I hadn't. After discussing this horrible ordeal with my bank's customer service representative I was told that I had opted to receive text messages every time I purchased anything. If I was the one who made the purchase I wouldn't need to respond but if I didn't, I am supposed to respond with a "NO". I never received the message so of course I didn't respond and my bank proceeded to issue a new card. I haven't received it yet and changing debit cards has become a hassle for me.
So thanks to FreeShipping.com, I can't use the debit card I've had for many years and have to wait for the new one to arrive. I have no access to cash until then. My bank doesn't have a branch anywhere near me.
What a freaking hassle.

Please be very careful when you purchase anything online and look at your checking account often in case there is an odd transaction you don't recognize.

Date of experience: February 1, 2021
Help F. FreeShipping Rep
over a year old

Hi Sandra, we're sorry for any confusion regarding the monthly membership fee. Please reach out directly at Help@FreeShipping.com if we can be of any assistance. Thanks

Texas
1 review
7 helpful votes
Follow Katherine N.
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Fraud!
September 30, 2019

ZERO STARS
FreeShipping.com is a complete SCAM. Reported them to my credit card company.
Stay Away! The customer service people are Liars!

Date of experience: September 30, 2019
Help F. FreeShipping Rep
over a year old

Hello,

Please reach out to me directly at Help@Freeshipping.com. I will be happy to assist you with a refund.

Thanks,

Samantha
Customer Support Supervisor

Philippines
1 review
14 helpful votes
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Hi
December 9, 2014

Hi. I was looking for a job earlier today when I stumbled across this listing in craiglist http://manila.craigslist.com.ph/csr/*******276.html (I am in the Philippines looking for a home-based job)

I sent my resume and I immediately received a reply from a certain Paul Wexler asking for my skype details so we can discuss the job. Basically, I am a stay at home sales agent and my role is to have customers sign up for these 'gift cards' and other 'deals' by utilizing the scripts he sent to my email. I received the scripts and went through it and it all just sounds like a scam. It's basically a sales pitch and rebuttals and terms & conditions for different products like Energy Savings Solutions, Great Fun, Shoppers Advantage and Safe Data Trust & Stealth. I also saw FreeShipping somewhere in there. It is in PDF format but it has got to be the most notorious looking file I have received from a 'business company'. It's just a bunch of photocopied documents and it's obvious that these photocopies have been photocopied again and again because some pages are unreadable. Now, the part where my inner 'scam alarm' sounded was the part where I have to get a customer's credit card number, CVV and expiry date. I have worked for Bell Canada, AT&T and HP and I am not new to processing credit cards. Those 3 companies take care of your information! This one, I highly doubt it! These people are hiring people on the other side of the world and they expect them to collect credit card information! Stay away from Energy Savings Solutions, Great Fun, Shoppers Advantage and Safe Data Trust & Stealth and any other affiliated companies with them. I won't go into more details. I am going to provide a link of the PDF file this certain Paul Wexler from Texas sent me and you be the judge! http://www.filehosting.org/file/details/*******/scan0234.pdf

Date of experience: December 9, 2014
New York
3 reviews
12 helpful votes
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Scam
March 27, 2015

If you buy a lot online and feel lucky, you may want to try them, otherwise stay away!

Date of experience: March 27, 2015
Puerto Rico
1 review
5 helpful votes
Follow ka T.
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Scam
April 27, 2019

BAD BAD BAD BAD SCAM

They will charged immediately.
Not clear information.
Be careful.
No honest.
Very dissapinted

Date of experience: April 27, 2019
Help F. FreeShipping Rep
over a year old

Hi Ka,

Please reach out to me directly at Help@Freeshipping.com. I will be happy to assist you.

Thanks,

Samantha
Freeshipping.com Customer Service

Colorado
2 reviews
68 helpful votes
Follow Catherine M.
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Thought l was getting a rebate... proves how stupid l am. $95.88 on my credit card Bill

Date of experience: November 11, 2014
Pennsylvania
1 review
3 helpful votes
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Free trial period is a scam - no refunds unless you are a paying subscriber. Don't do it!

Date of experience: October 29, 2013
Illinois
8 reviews
18 helpful votes
Follow Katherine D.
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I am an very experienced buyer through Ebates / Coupon Cabin / Shop at Home / Fat Wallet.

Freeshipping.com is a sham! They make you jump through hoops and not one of over 20 purchases were automatically processed, "all" of the sites I listed above are "no hassle" once you set up and let them know where to send your check. I just cancelled with them today because the paperwork for each transaction is ridiculous and they charge you as well.

The others mentioned are very reliable and honest companies by the way, I check who has the best percentage and use them all, but I do buy quite a bit online. If you do not you may want to pick one. They all give percentages without you paying anything, no shipping re-imbursements however, but they are free to use and very reliable. So sorry I gave them an honest chance!

Below is my note to them:
COMPLETE AND ABSOLUTE HASSLE TO DEAL WITH FILLING OUT A FORM EACH AND EVERY TIME! I USE EBATES / SHOP AT HOME / FAT WALLET... ETC. FOR YEARS, NO ISSUES. WILL BE SURE TO LET THE WORLD SE ALL MY COPIED INFORMATION ON HOW MANY HOOPS YOU MAKE PEOPLE JUMP THROUGH... SUCH A MONTH OF MY WASTED TIME!

I BUY ALL THE TIME OFF THE INTERNET AND HAVE NEVER SEEN SUCH A SHAMBLES OF A COMPANY AND THE FIRST WOMAN I SPOKE TO ON THE PHONE HAD TO KEEP GOING BACK AND CHECKING ON YOU POLICY, REALLY? YOU DO NOT EVEN KNOW BY HEART YOUR OWN POLICY! HOW CAN YOU PUT PEOPLE LIKE THAT ON THE PHONE TO ANSWER QUESTIONS...

NO PURCHASE EVEN RECORDED, AND I AM TALKING MANY FROM AMAZON, HSN & EBAY... YOU MEAN TO TELL ME NOTHING RECORDED... FOR SHIPPING OR REBATES... REALLY NOTHING OF ABOUT 20 PURCHASES AT LEAST, NOT ONE RECORDED?

WILL COPY ALL DOCUMENTATION AND SHARE ON YOU TUBE... LET THE WORLD SEE HOW YOU TRULY WORK, AND I DID READ THE REVIEWS... AND STILL GAVE YOU A TRY, MY MISTAKE!

Date of experience: August 1, 2016
FreeShipping C. FreeShipping Rep
over a year old

Hi Katherine,

We’re sorry to hear about your experience with our site. Though we understand a membership with us isn’t for everyone, I’d love to help explain how our service works to clear up any confusion.

In order for your purchase information to track, you MUST shop through the links on our site. If you want to make a purchase with one of our retailers, simply log into your account, locate the retailer’s page on our site and click the “visit store” button to head to their homepage. If you do not shop through our site, we are unable to see your purchase information and we will not be able to offer you our savings benefits.

As long as you shop through the links at one of our eligible retailers, your 10% cash back on every purchase will automatically be issued into your savings center. To submit a claim for a shipping charge you paid with one of our retailers, you’ll simply access the “rebate” tab on your homepage. Here, you’ll fill in your order number, order total and the shipping charges you paid on that order. Then, we just need a forwarded order confirmation to prove your purchase. We’ll then process your rebate and send you a check in the mail.

If you have any other questions about how our site works, please contact customerservice@freeshipping.com. We’d love to help you out with any future concerns.

Thank you!

Illinois
2 reviews
5 helpful votes
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Scam
August 7, 2017

You end up spending WAY more than they give you back, I lost so much money to this site because I stupidly thought I could trust them.

Date of experience: August 7, 2017
FreeShipping C. FreeShipping Rep
over a year old

Hi Monica, we're sorry that FreeShipping.com didn't work out for you. We believe that if you shop online often, FreeShipping.com is well worth the membership fee. If you have any questions regarding your account or how you can save money using FreeShipping.com, just let me know, I am happy to help. You can email me directly at Help@FreeShipping.com. Thanks!

Wisconsin
1 review
4 helpful votes
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Crap website!
July 24, 2012

Crap website! They never sent my refund on shipping! Stay away from this SCAM website!

Date of experience: July 24, 2012
Massachusetts
1 review
3 helpful votes
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THIS SITE IS A HUGE SCAM. You will unknowingly sign up for a charge thinking that you are making an online purchase. They are highly unethical.

Date of experience: August 16, 2013
California
1 review
5 helpful votes
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KEPT CHARGING OUR CREDIT CARD WITHOUT OUR AUTHORIZATION. THEY ARE DISHONEST. I CALLED AND THEY WOULD NOT GIVE ME THEIR ADDRESS.

Date of experience: January 12, 2019
Help F. FreeShipping Rep
over a year old

Hi Bob,

I apologize for any inconvenience, please reach out to me directly at Help@Freeshipping.com and reference Customer Loyalty #FS287. I will be happy to ensure you receive the refund.

Thanks,

Samantha
Freeshipping.com
Customer Service Supervisor

New York
1 review
0 helpful votes
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NEVER KNEW I HAD IT
March 23, 2021

THIS IS ONE OF THOSE SITES IN SMALL PRINT THAT WHEN YOU BUY SOMETHING YOU ARE SIGNED UP FOR FOR FREE AND THAN THEY CHARGE YOU WITHOUT YOU KNOWING

Date of experience: March 23, 2021
Help F. FreeShipping Rep
over a year old

Stephen, we're sorry for any confusion regarding the membership fee. Please reach out directly at Help@FreeShipping.com and we will be happy to help.

Ohio
1 review
22 helpful votes
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BEWARE
May 28, 2015

It is not free... you can't see how much it costs first... so BEWARE!

Date of experience: May 28, 2015

Overview

FreeShipping has a rating of 1.4 stars from 756 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FreeShipping most frequently mention credit card, customer service and monthly fee. FreeShipping ranks 390th among Shipping sites.

service
138
value
135
shipping
106
returns
105
quality
116