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paddee l.

Contributor Level

Total Points
88

1 Review by paddee

  • FreeShipping

5/6/17

Shame on me for not reading the fine print, shame on freeshipping.com for having small print. They are like those "free" moisturizer.

Thumbnail of user alicer12
FreeShipping C. – FreeShipping Rep

Hi Paddee,

We're sorry to hear about the confusion regarding our site. At sign up, all users opt to provide their credit card information. The details regarding the trial period and the monthly membership fee are located directly above where payment information is entered. This states that if you choose to continue using our site and accessing our benefits, you are subject to the monthly membership fee. Otherwise, if you feel our site is not the right fit for you, you must cancel your membership within your trial period to avoid the monthly membership charge. Members can cancel at any time during their trial period and still receive the introductory offer claimed after sign up.

Details about the trial period and membership fee are also included in our terms of use, which must be agreed to before completing the sign up process. They are also located in the welcome email every new member receives after signing up.

If you have any other questions or concerns, please feel free to contact help@freeshipping.com or call our customer service line. Thank you!

Sincerely,

The FreeShipping.com Team

paddee Has Earned 8 Votes

Paddee L.'s review of FreeShipping earned 8 Very Helpful votes

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