• FreeShipping

FreeShipping

Overview

FreeShipping has a rating of 1.42 stars from 750 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FreeShipping most frequently mention credit card, customer service, and monthly fee problems. FreeShipping ranks 432nd among Shipping sites.

  • Service
    127
  • Value
    125
  • Shipping
    96
  • Returns
    97
  • Quality
    108

This company does not typically respond to reviews

Positive reviews (last 12 months): 8%
Positive
4
Neutral
0
Negative
46
49
See all photos

What reviewers want you to know

Positive highlights

  • 5 stars because good customer service, and fees were NOT "hidden".
  • They do let you know of your monthly fees before you personal plug in your credit card information.

Critical highlights

  • When I saw the charge on my bank account I contacted the scammer AND filed a fraud report with my bank.
  • I haven't received the promised rebate, but I have been charged a $12.99 membership fee.
How would you rate FreeShipping?
Top Positive Review

“ALWAYS Very Happy With FreeShipping!”

Cheryl G.
1/16/24

I was a user of FreeShipping.com. I was a member for over 8 years at $13/mo. I LOVED using their site. Every month I received a check and only once was it less than $13. Most of the time, I received $30-80/month. It is so easy to get 10% back when you make a purchase. It automatically happens when you go to the store through their site. IF you have to pay shipping, then you fill out an online form and send their rebate dept. the info. It takes less than 5 min and I hate paying shipping, so was always well worth it. The only reason I am no longer a member as of 2 months ago is because I have cut back on my online buying, and since they raised their monthly price to $20 now, I would need to purchase at least $200/mo online to break even. I probably do that much of the time, but may not in the future. They don't have all of the online only sites, but do have many and just about all of the brick and mortar stores as well. There is no contract, so I say join and try it out. If you don't at least break even after a couple of months, then discontinue.

Top Critical Review

“Worst Rating”

Joy J.
1/9/24

Freeshipping.com is a scam. I give the worst review for FreeShipping.com due to their unethical conduct and terrible services. They failed to honor a 10% cash back as posted on their website ads and canceled my new membership (only opened for 3 days) after asking for 10% cash back on a full-price order. The customer representatives were rude and lacked knowledge about the products and services they offered. Stay away, do not sign up for Freeshipping.com membership.

Reviews (750)

Rating

Timeframe

Other

Reviews that mention popular keywords

bank account (33) membership fee (39) debit card (25) customer service (73) credit card (157)
Thumbnail of user joyj307
1 review
1 helpful vote
January 9th, 2024

Freeshipping.com is a scam. I give the worst review for FreeShipping.com due to their unethical conduct and terrible services. They failed to honor a 10% cash back as posted on their website ads and canceled my new membership (only opened for 3 days) after asking for 10% cash back on a full-price order. The customer representatives were rude and lacked knowledge about the products and services they offered. Stay away, do not sign up for Freeshipping.com membership.

Tip for consumers:
Do not buy anything from Freeshipping.com and do not sign up for membership. It is a scam. They don't honor the discounts and services listed on their website. Poor service.

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Value
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Thumbnail of user maritzaf36
1 review
5 helpful votes
January 31st, 2024

I remember ordering flowers but never gave permission for them to sign me up. I tried calling three different numbers but they all bounced me back. Beware of this company, they are a bunch of scammers who will treat you like a ball. I strongly advise you not to buy flowers from shipping.com! They have taken $13+ from me since August 23rd and I still haven't received anything. I will be reporting them to the Better Business Bureau! SCAMMERS! You deserve a 0 stars!

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Thumbnail of user stephens2582
2 reviews
0 helpful votes
April 11th, 2024

I just got an alert from my bank,I get alerts when a transaction is made.I opened the bank app and freeshipping.com billed me $19.00 I dont even know what for.lol.my bank stopped it.thanks chase.

Tip for consumers:
You dont have to buy anything to get charged.

Products used:
I didnt buy anything.

Thumbnail of user lisac4906
1 review
1 helpful vote
March 13th, 2024

I don't even know how my elderly mother got a subscription to this, but she did. And, she tried to cancel it fairly immediately. Upon trying to cancel this she got 4 charges of $20 to her account and the debit card company customer service agent told me she could see that they attempted to charge it 30 more times. I called Freeshipping agent as well and he said that he did see that the subscription had been cancelled but no other charges were issued. That is NOT accurate as I see $20X4 withdrawn from her account to them. We have filed fraudulent charges.

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Thumbnail of user karandgr8singh
1 review
4 helpful votes
January 6th, 2024

Charged me $2 from a third party website where it got my credentials for. Tried to charge me $19 7 days later when i realized this was going on and disputed the transaction and getting new credit card.

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Thumbnail of user louiss673
1 review
5 helpful votes
January 16th, 2024

They should be thrown in jail and lose the keys….while I was talking to them to cancel and refund the original 19.00 charge they frauded me for 600.00.I called my bank and the will take care of when it actually posts because it is pending….i closed my visa debit and 15 minutes later they tried to get another 380.00…do no, do not use these guys…Summerville sc…*******964….I am retired and it will be difficult this week with no debit card…PNC was great….THEY ARE A TOTAL RIPOFF…SCAM…CHEAT….HORRIBLE

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Thumbnail of user anng1030
2 reviews
1 helpful vote
February 1st, 2024

In December, 2023 on reviewing my bank account I noticed withdrawals from freeshipping.com. I called the company 1/2/2024 and was told the account was in my husbands name. I canceled the account and since there had been no activity, they agreed to give a refund of $19.00 for 4 months, totalling $76.00. I could not ask my husband since he was seriously ill and in a coma.
I called again on 1/15/2024 after never seeing refund in my account. I was told the refund was issued to account XXXX. I informed the rep that that card was no longer active due to fraudulent activity. I was told that the refund would go back to the bank account it was associated with. I was told it takes 7 business days to process and then recheck my bank account. Still no refund found. I called my bank and inquired about refunds going to account. The bank even asked if these charges were fraudulent. I didn't feel it was fraudulent since they canceled the account.
On 1/30/2024, I called free shipping and was told the refund was issued to account XXXX. I informed them that I called bank again, was told if a card is canceled or blocked the refund would not be accepted. I was told then that I would have to pursue a refund from my bank and that someone from the Escalation Team will be contacting me within 72 hours. Today is day 2 and no contact has been made. In the meantime, I checked my bank records further and discovered charges starting in 5/2024
And continuing til 12/2023. The May charge was for $2 and other charges were for $19.00 each month. Now I am wondering if the charges were fraudulent, was the $2.00 charge a test to see if the charge would be questioned.
Today, 2/1/2024 I called free shipping (a different number). A report was again filed and was told that a check would be issued and mailed. It would take 7 days to process and that I would be getting a call from the Escalation Team within 72 hours.
I was also told that the $2.00 fee for May was a one week trial fee. My husband is still in the hospital and now awake. He did not recognize free shipping when asked. I wonder still if this was fraud since my husband does not have a business or does he ship many things that would warrant an account with free shipping.
Dispite all the calls that were made the representatives were polite and courtesy, plus you dealt with a live person on the phone not a chat room.

Thumbnail of user kristopherr21
2 reviews
1 helpful vote
January 16th, 2024

I clicked a link that offered me a free shipping rebate on an order with over 300.00 in shipping fees.
The next page has 0 additional information, and has you sign up with a CC.
Then the next page tells you that you can get a 15.00 rebate on shipping

THATS NOT FREE SHIPPING that IS discounted shipping
This is a 100% scam

Products used:
I canceled my account

Service
Value
Shipping
Returns
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Thumbnail of user christinabaudot
1 review
3 helpful votes
December 18th, 2023

I have no idea how freeshipping.com got my debit card information. I have no recollection of subscring to this. $19 was withdrawn from my bank account. I had to cancel my card and file a report with mybank,... just in time for Christmas. Very scary. Then i called the 800 number on their website and they could not verify my account, supposedly without my full debit card number. I of course, did not provide it. Watch out for this everyone. I hv no idea what they really offer. Why have this when you can shop off Amazon or otherfree shipping sites

Products used:
None. I just reported the suspicious deduction that i did not authorize.

Service
Value
Shipping
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Thumbnail of user berniceh53
4 reviews
2 helpful votes
January 23rd, 2024

They were taking money out of my acct without my knowledge I Never signed up for free shipping I never even heard of them until I noticed deductions being taken out of my acct. They said I automatically signed up when Burlington store offers me a 15% discount when I purchased something I never received a 15% from Burlington store.

Tip for consumers:
I never used the site

Products used:
I never used this company. I never knew I had it. They were taking money without my knowledge.

Thumbnail of user ihaveathought96
1 review
5 helpful votes
December 3rd, 2023

I got a pop-up on Mercari offering $10 off my shipping and I just needed to add my payment option. Since it was through Mercari I thought it was trustful but then I got charged $2 without getting anything back. And then I was charged another $19 on my account. I was able to cancel easily since it was through PayPal, but when I called Free shipping.com for a refund they told me that I didn't have an account with them, even after I have them my info. Very shady business.

Products used:
$10 off shipping on Mercari

Service
Value
Returns
Thumbnail of user kyv2
1 review
1 helpful vote
December 9th, 2023

This used to be a reasonable service at 12.99 a month, they increased the cost to 19.99 and have so many restrictions, it's like they are looking to for reasons not to give you their 10% cash back. I was a member for about 7 years, then they raised the price without telling me (They did the same to a friend). I would not recommend this service to a friend.

Thumbnail of user dchamp1ster
1 review
0 helpful votes
April 3rd, 2024

In 2023 around June, I found a charge from freeshipping.com on my bank statement due to a notification from my bank. I reviewed it and contacted my bank. And stated that I had no knowledge of this company and why it was charging me 19 dollars a month. The charge was disputed and I reviewed my bank statements for several months prior. I found that I had a charge for 3 dollars and a recurring charge of 19 dollars for the prior 3 months. I had not heard of this company and did not authorize a recurring charge on my debit card. I contacted the company and got the runaround and told my membership was canceled, due to my bank refusing the charge. I filed a complaint with the BBB and was contacted and refunded the 3 prior charges. The 4th charge had been refused by my bank. I refused the company offer and demanded the refund of the initial 3 dollar charge. The charge was refunded and I accepted the resolution. Do not use this company, as its practices are deceptive and unethical. This is a scam

Tip for consumers:
This company is a scam operation

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user jordanm280
3 reviews
1 helpful vote
February 2nd, 2024

I have no idea how I got signed up for this service. I got charged $19 for some recurring charge for a service I've never heard of.

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Value
Shipping
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Thumbnail of user belnasjcqln1707
1 review
2 helpful votes
November 9th, 2023

I end up forced to sign up since theres a rebate for the tax and delivery charge, and instead of signing out my Worst mistake I ever made. I then noticed that they started to take money out of my account. Please beware of this scammer.

Thumbnail of user samv384
1 review
11 helpful votes
March 21st, 2022

Be aware of this website, as soon as your cashback goes beyond $200, they start suspending your account and accuse you of commercial use and high volume shopping reasons.

I provided the receipts that all purchases were delivered to residential address or picked up by myself, but they don't care.

Then they pocket all the money for themselves and offer you a few monthly membership refunds. I found them dishonest and unprofessional.

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Thumbnail of user mannyc70
1 review
3 helpful votes
November 2nd, 2023

I was just finishing a order to be delivered from kohls department store online,then suddenly I get a pop up from American Express Fraud department stating a charge and subscription from SHIPFREE.COM, I did not authorize this subscription,they are sneaky and I believe they sneak through the cracks and charge your card for something you don't have any,I'm getting a new card now, if you have this problem call your credit card company,and call *******165 for shipfree.com

Tip for consumers:
Beware of a unauthorized subscription for free shipping

Products used:
None

Service
Quality
Thumbnail of user ngatkristo
1 review
2 helpful votes
November 8th, 2023

They "caught" me with the $10.00 cashback bait. On registration for the same, $2.00 was instantly debited from my card. That infuriated me so much I immediately deactivated the membership. Even before the free trial window had expired, despite my withdrawing membership, they've gone ahead and debited my card of a previously undisclosed fee of $19.00, viz:

USD 19.00 transaction made on KCB card 4243***6189 at FREESHIPPING.COM on 08/11/2023 12:28pm.

I am absolutely certain this company is a very cleverly set-up scamming operation. I'm so upset. When an online apparatus has a huge volume of material to read governing simple membership procedures, like this one has, then you can be sure there's a dark side being hidden on the legalese. Scam this one!

Tip for consumers:
They've hidden so much stuff, to understand what they're about you must spend at least an hour just sifting through their "Terms" on registration of membership and cancellation of the same. Reader beware! If you don't read up to fully understand this aspect of your relationship with them, you will feel ripped off shortly afterwards! For registering my membership, in order to qualify for a paltry $10.00 cashback, they took $21.00 from my card in just 7 days.

Products used:
None

Thumbnail of user jaredc332
1 review
1 helpful vote
December 4th, 2023

This was nothing more than a bait & switch. They suck you in saying you'll get a $10 rebate, but in fact they sign you up and in my case, pulled $19 from my acct. Never got my $10 rebate as I was told. I will be getting my money back one way or another, as well as the $10 I was promised. BBB, lets have a go with this company.

Products used:
Nothing, this was a bait and switch deal

Thumbnail of user mm1611
1 review
3 helpful votes
December 12th, 2023

I worked here very briefly from home near there Portsmouth NH office. The positive reviews are from employees. If you threaten to call the attorney general or better business they will refund all your money but you have to make that threat. It is possible to get money redeemed but 99 percent of people don't. You have to go to the free shipping website first and then the store. They make there money on the 99 percent of people that don't. Most people don't realize what they are signing up for or think it's legit because they trust the website the ad popped at. (They get a cut too super greasy) Sorry to all the people I wasn't able to refund. Lines were recorded and I was trying to provide for my family in a pinch. I was not management and made 9.00 an hour for a pitiful amount exsistence

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Value
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Thumbnail of user bobr1021
1 review
11 helpful votes
March 10th, 2023

After finally paying my citibank credit card balance down to $0.00 I wondered why my next statement showed a balance of $12.97. Turns out freeshipping.com has been charging my CC that amount each month for AT LEAST TWO YEARS. Shame on me for not being vigilant enough to catch these scammers! If I could rate them a ZERO, I would but will give them a lowest possible "1".

Tip for consumers:
stay away

Products used:
None

Service
Value
Quality
Thumbnail of user jacvvbbnnn
1 review
8 helpful votes
July 29th, 2023

Forced me to sign up if I wanted to check out at dillards so I ended up signing up. Worst mistake I ever made. I then noticed that they started to take money out of my account. So with one threatening email to them telling them i would sue and had they had 2 days to respond. Magically the money was refunded back to my account and and my freeshipping membership was cancelled. In the end if this happens to you just do what i did.

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Thumbnail of user alices503
2 reviews
3 helpful votes
September 11th, 2023

I was charge $19 this morning via my Paypal account. I questioned it, and was given no date or seller name of a purchase. I asked for reimbursement, which they refused. I was able (I think!— don't trust them) to cancel further subscription monthly $19 fees, but still no information on when or what they claim I purchased that would have triggered their "offer" of a subscription. I requested either a) confirmation of when I supposedly "signed up" and for what, or b) reimbursement, which they refused.
I'm now filing a dispute with Paypal.

Products used:
None

Service
Value
Returns
Quality
Thumbnail of user dannyg345
1 review
16 helpful votes
August 9th, 2022

This company got a monthly subscription of $13 from us without our knowledge by tacking their free shipping onto the end of a Kohl's online transaction we made. Fortunately it only cost us one month before we cancelled it because we were alerted by our bank on the charge. Had they not called us the $13/month would likely have continued for some time without our being aware of it. This company is guilty of gross deceptive practices.

Thumbnail of user margaritas109
1 review
12 helpful votes
February 3rd, 2023

I had to literally cancel my credit card so they would stop charging me monthly for whatever it is they charge! I never ever signed up for their subscription, I called and they can't even find my so called "account" with them even after I gave them my email so how in the world can you charge me for something I'm not using and I'm not aware of ever signing up! Total SCAM! Can't believe this is legal!

Service
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Thumbnail of user alicer12
FreeShipping C.
Customer Service Representative
Typically does not respond to reviews

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1.4
750 reviews
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