Maria R.

We enrolled in a glam bag a month that was nothing like the brand name products they show online. Instead it was mostly an unknown line called "refreshments" which may be their own brand they are trying to push.
Not only that, after canceling our membership as soon as we got the first garbage bag, we were mysteriously enrolled in a recurrent monthly replenishment of more of their "refreshments" products which we also had to cancel. *** They did refund me after I cancelled the recurring "refreshments" products. I added an extra star (now 2 stars) for the refund which they gave me without having to jump through hoops. Thanks.

Unfailingly, after a company gets so many bad reviews, suddenly one person, that never wrote a review before at sitejabber, gives them 5 stars. And the person has the audacity of calling everyone else unable to read small print and unable to follow instructions. I wonder how much freeshipping.com paid them or these are employees and family members? Hum... and getting helpful votes? Hello, more employees or family?
This reminds me of a professional that everytime he got bad reviews would review himself under assumed names (one-time-wonder-reviewer) and give himself five stars.

My bad I neglected my bill till the account was canceled. But what they did to us was uncalled for. Saturday close to 10pm they remotely disabled our thermostat and fixed it at 75 degrees, been in FL we went up to 81 degrees inside w a disabled thermostat. We called for help and they did not give us any. My AC broke under pressure.
Suggest to look into non contract systems that use your smartphone, you just pay for the parts

Sizing is the worst part, it really runs small except those that are loose. Also maxis are too long and minis are too short. I would stay with midis.
I have no idea what quality people are expecting for $10-$40 garments. You get what you pay for and these are trendy, few uses, short term items. You want higher quality then go to Nordstrom and pay Nordstrom prices
Loved all my garments, I ordered 15 items at once. Paid extra for fast delivery.
I would never think of returning a $10 dress, it woul be more expensive to return, and I can always find a charity to help with a cheap garment ordered online than returning it. I do accompany my would-be-return-but-donated item with a review online so others benefit from my experience with the item.
I have gotten nothing but compliments for my pieces. They have laundered well.
Lower you quality expectations and enjoy your bargains for a short season.
I cant comment on customer service as I did not have a use for it.

This was a huge disappointment. I started a new job and got a "deal" thru GILT of nearly half off per month for the 1st 3 months. First big mistake, I did not need to pay to since the site itself had a one free month trial. One month is more than enough to see all their shortcomings. With all my diligence I got to have 6 dresses (3 dresses at a time) in one month so there is no value to this rental.
In detail
1. Pricing - Not a good value even at half price. They send people 1 to 3 dresses at a time and before returning them you can buy them at the moment price in their website. So if is a popular dress at a low price you will never see it.
2. Selection - Many choices are not available in your size, in fact there were 2 dresses I wanted that they had in only 2 sizes, which I suspect is due to people buying the dresses before one gets a chance to try them.
3. Quality- You will find moderately priced dresses. No Marina Rinaldi here. Nothing I could wear to an evening party.
4. Overall - skip this hype build your wardrobe thru sales at your favorite stores. One of the dresses was offered to me for about $59 after heavens knows how many loans. The same dress was on sale at my favorite store, brand new for $78 and I will watch for further markdowns
Suggestions to Gwynnie
1. Rent or sell. Rent for a season then hold end of season sales.
2. Improve your return - send process. I sent my dresses on Monday from FL and as off Friday customer service claimed they have not gotten it.
3. Have a separate high fashion and evening rental non-subscription which is probably what I could use the most.