If you have any problems with the fulfillment of your order be prepared to not get your stuff. I placed an online order and never received my stuff. I contacted customer service and they didn't help me at all. By far the worst customer service I've ever experienced through a big company. I have my online receipt and my bank statement showing they charged me but they sent an email saying they sent my package back to the facility. Well if there not sending the stuff that I paid for they legally should be refunding me my money. That's the logical thing to do here. Give me my money or give me my stuff, it's really not that hard to understand. This is considered theft and fraud and I will be calling my bank so the can retract the money themselves as well as reporting the company to better business bureau. Now I understand why they've gone bankrupt. The customer service agents are specifically paid to help me and they failed so what is the point of having them or offering there service. I will not be shopping or supporting there business anymore. I am not gonna argue with them anymore either. I was respectful and patient and got no help. I will just let time take the business down for me. Bigger and better companies with exceptional customer service like savage x Fenty will give them a run for there money. In a couple years the business will be dust, thank you and Forget F21.

I shop very carefully on this website. I just bought $500 worth of clothes and only had to return four items. I have a credit card with Forever 21. I only purchase things on my card. That way you get an order confirmation, Notice of shipping and an email that it's arrived. I have had very good luck with the quality but, like I said, I shop very carefully and check the fabric content on everything. I have pieces I have washed over and over and they still look nice. The only reason I gave 4 stars instead of 5 It's because today I had to call customer service for a return label. The man on the phone was very rude and instead of letting me talk he got louder and spoke over me. I said please listen to me several times and he would not I just hung up. I called back and the 2nd person I got was very helpful and solved all my issues. I also had to call A different call center about my new credit card that I have not received. I reached a woman at a call center in Jamaica and right in the middle of my conversation began to scream obscenities at her boyfriend who had apparently just entered the room. I was mortified. After she was done fighting with him she returned to the call. Wow! If they would improve their customer service they would get 5 stars from me. Most of what I buy from them is 100% cotton and wears very well.

So I ordered a top online, since the store is not available in my town, and it was only $15CAD. The total came up to $32CAD, then f***ing shipping is over $15CAD. So thinking it would be $6 like they said I rang through, then last second I take a glance at the total and realize the money. I try to go back and cancel my order, because I'm not paying $30 for a cheap top at a trash store, AND THEY "CANT MODIFY ANY CHANGES TO YOUR ORDER". A multi million dollar company can't afford to change one order, please never order from them online, they scam so hard.

I bought myself these over the knee high boots along with brackets and necklaces BEFORE Black Friday and it took SOOOOO LONG for my package to arrive! When it finally arrived the necklaces and the bracelets broke and I tried on the boots the heel snapped just from that first try. I called customer service and smh worst experience ever just to get a refund. HORRIBLE CUSTOMER SERVICE! They barely speak English and all the time "the supervisor is unavailable". This company is trash and always lies to their customers. NEVER will I be buying anything from this company again! They only gave me a refund for the necklaces and the bracelets but not the boots because of some bull$#*! refund policy that isn't on the website. This company sucks. Do not buy anything from here

I bought from Forever 21 a few times, and twice they used Lasership to send my items. Once, two packages arrived with one box open with items removed and the second retaped insecurely. The second delivery date was changed 3 times; then on the date anticipated delivery-- they reported the packages as delivered-- on the previous day. The Customer Service Rep and Supervisor at Forever 21 were very courteous and listened to my concern, yet all they did is refer me to the delivery company, Lasership; and they were no help at all. Neither Forever 21 nor their delivery company, LaserShip could provide any proof of delivery, no picture confirming delivery, only that the driver reported dropping it off. We live in a gated community with security cameras. Besides this, other delivery companies like UPS, FedEx, Amazon, Uber Eats, Dominoes, and USPS all get their packages though but LaserShip doesn't deliver-- or delivers poorly. Forever 21 really needs to do better!
We were home all week, they never delivered, did not provide proof of delivery because they couldn't; and they didn't take accountability for their error. I paid for the items, lost the money and have not received replacement items. This is bad business practice and I am thoroughly disappointed in LaserShip and Forever 21.

This is second time happens to me when I order on line, did not receive my merchandise, and when I contact them, they told me that they were going to open a investigation with ups,... I wait like 3 weeks, and when I called back, they told me that my merchandise was been delivery to me, but they didn't know what happen, I guess they send it to wrong place, so at the end, I lost my money, cause THEY WILL NOT REFUND YOU MONEY, theI don't know why people like this song, it's just some guy singing in a high pitch auto tuned voice to the plot of a dumb game in wich you sit on a chair look at a camera and close a door when these robotic animals are near you.and this is a "good game". Like really there are tons of games out there and this game get tons of support, in fact so much support that this comment will possibly get hate y don't care if u receive you order or not, not even replace it, sure this place Sucks,,,,,,,,,,,

I went into a Seattle store and made a purchase of $180 of their products. I got home and in going over items, I realise there is a smell coming from 2 items. I never wear clothes I buy before washing them first, so I gave this no thought, other than to place them in wash, upon washing the items with other clothes of mine, I realise that all the clothes in laundry now smells like the 2 items from forever 21. So now the rest of my clothes are ruin. I took the 2 pair pants black into store explained what happened and asked for an exchange( not a refund, not to be compensated for my other cothes). I was told by a manager there is nothing they can do, but I was given a phone number to customer services. I called twice, it was not a number for their company, so had to go back to the store, I asked for them to call this time to resolve the issue, however I still ended up leaving the store with the items. I am now waiting for something to happen, I have a disable child and carting her back and forth for 2 pairs of pant is infuriating. This is 1 of 2 of my favorite clothing store I shop at and its disappointing to feel like I gave this company my money and they gave me a unusable product. I will be posting a review of this infraction until this is resolve.

This company's attitude towards their customers has completely deteriorated since I started shopping here years ago. I ordered $200 in merchandise back in June. The package was lost, and Forever 21 refuses to issue me a refund. Their claim with the carrier was denied, but I have called the carrier twice to confirm that both myself AND Forever 21 reported the package as lost. The carrier that Forever 21 chooses to work with is not my concern. Their responsibility is to me as a paying customer. Forever 21's customer service team has been sending me the same generic responses for months telling me to reach out to the carrier to obtain proof that the package was lost so that they can issue me a refund. Today the carrier told me that they couldn't send that documentation of proof to me even if they wanted to because their contract with Forever 21 requires them to deal with these claims with the company, not their customers. Yet Forever 21's own customer service team told me to reach out to them? Their customer service has essentially just been stringing me along, wasting my time, telling me that I need to do A, B, and C in order to get my money back when I now fully understand that they NEVER intended to give me a refund for the merchandise that I never received. I used to spend hundreds of dollars here a year. Most of my clothing was from Forever 21. They have lost my patronage because of this. The quality of their customer service, clothing, and physical locations has completely deteriorated. I will never recommend that anyone shop with them.

Forever21 used to be my favorite and my go-to place when I had an event but, things have changed the last year or 2 and my last straw happened this week. It starts with their awful return policy which I dont even know where they get it from because I dont know any other store that strict(forcing you to only get store credit back on returns even with receipt... having to pay for shipping on returns and Cant return an online order to the store, etc.)then the prices keep slowing going up and now Im seeing how rude the workers are(in stores and on the phone) and now Im having to return shoes I got online that didnt fit and they didnt have a bigger size and couldnt return to store. One worker told me it would cost me $6 to ship back but i got to the post office and they quoted me $20! Waited a week for a manager to call me back who shouldve called me back the same day... everyone I speak with is rude and is no help and has no respect or sympathy for the customer... its really sad and embarrassing... at least I would be embarrassed if they were working behind my company. Long story short... I refuse to spend anymore of my money at this store. Id rather spend more money on better quality clothes to be treated with respect than save a couple bucks and be talked to like crap. Sounds like from the other reviews, lots of others agree and feel the same way.

I placed an order online beginning of March, received items and was dissapponted by one and the other piece was a jumpsuit-which was way to big on me. The jumpsuit was return by mail only, so i proceeded to mail back a top and a jumpsuit. A week and a half later I received a credit for the top only. When I mailed off package I was charged $11.00 by postal. When I called to inquire about return they stated the received top only. That they would have to look into scanning process for me to call back in 2-3 days. Proceeded to call back, spoke with Jesse he stated that they were still looking into it and that the supervisor had been informed and that I would be receiving an email within the week. Never received an email so proceeded to call back. I was basically accused of Lying to them about what I returned. A company this big you would thing of not speaking to the same people, but guess who I spoke to again, Jesse! He accused me of lying about my return and kept saying there was nothing more they could do on their end. I demanded to speak to a supervisor and waited 30 minutes before I spoke with Chris. Doubt he was a supervisor, both of these employees were Rude, unprofessional, and did nothing to resolve my issue.
I am out 70$ plus what I paid for shipping back the items. WILL NEVER SHOP THERE AGAIN. Closing my credit account.
Very poor customer service!

I always buy from Forever 21. NEVER had I had a problem until now. I bought with MY money a top but when I received my package along with other clothes the top was not in there, instead they sent a random dress. When contacting and explaining to them the situation they acknowledged that YES THEY MADE A MISTAKE but until they received the dress back they couldnt send the top I BOUGHT with MY OWN MONEY and they would let me know if it was out of stock by the time they received their dress. I needed the top this weekend but now I have to wait for something I purchased because of a mistake they made. Oh and also, it might be out of stock by the time they receive their iteam back. Its frustrating. I spend hundreds of dollars with them monthly and they cant just send me my 20 dollar top? Like really Forever 21. Its stressing enough that you guys messed up my order, send me what I bought!

First of all my shipping confirmation email was blank and when I called their customer service # an agent gave me it. Order didn't leave Cali until several days after I ordered. When it made it to my part of town their was a delivery date given which was the 10th then that date changed to the 9th. Stayed home on the 9th no delivery was made & the status changed to pending for a day. On the day that it finally changed I stayed home again, sat in the window and waited for the delivery man like a crazy person. Especially since I've been ripped of by F21 before I had my doubts and I'm glad I did since my package was marked as delivered while I was sitting in the window watching my front door the whole time. Come to find out the Fed Ex delivery person gave my stuff to someone who lived in my apartments and they gave me her stuff. She signed for it with a name that didn't even match the name on the box/ order which should have been a red flag for a true delivery person. Well the lady had opened up my clothes and tried to keep my jewelry whilst I left her package unopened. I'm very hurt by this and I vow to never order anything online again unless it's from Amazon since I've never had a problem with them.