Courtney M.

Forever21 used to be my favorite and my go-to place when I had an event but, things have changed the last year or 2 and my last straw happened this week. It starts with their awful return policy which I dont even know where they get it from because I dont know any other store that strict(forcing you to only get store credit back on returns even with receipt... having to pay for shipping on returns and Cant return an online order to the store, etc.)then the prices keep slowing going up and now Im seeing how rude the workers are(in stores and on the phone) and now Im having to return shoes I got online that didnt fit and they didnt have a bigger size and couldnt return to store. One worker told me it would cost me $6 to ship back but i got to the post office and they quoted me $20! Waited a week for a manager to call me back who shouldve called me back the same day... everyone I speak with is rude and is no help and has no respect or sympathy for the customer... its really sad and embarrassing... at least I would be embarrassed if they were working behind my company. Long story short... I refuse to spend anymore of my money at this store. Id rather spend more money on better quality clothes to be treated with respect than save a couple bucks and be talked to like crap. Sounds like from the other reviews, lots of others agree and feel the same way.