I bought myself these over the knee high boots along with brackets and necklaces BEFORE Black Friday and it took SOOOOO LONG for my package to arrive! When it finally arrived the necklaces and the bracelets broke and I tried on the boots the heel snapped just from that first try. I called customer service and smh worst experience ever just to get a refund. HORRIBLE CUSTOMER SERVICE! They barely speak English and all the time "the supervisor is unavailable". This company is trash and always lies to their customers. NEVER will I be buying anything from this company again! They only gave me a refund for the necklaces and the bracelets but not the boots because of some bull$#*! refund policy that isn't on the website. This company sucks. Do not buy anything from here