I absolutely love Forever21... Everything I've ordered gets here so fast and is exactly what I expected to be, I love all my clothes from here, and I've bought a LOT of them recently.
Only thing I don't love is their delivery costs... Sometimes I pay as much for deliver as I do for the clothes, it's excessive and frankly a bit ridiculous to be paying $58 for a dress, Cardigan and a pair of pants that come in plastic bags in a little cardboard box... Too much, but that obviously doesn't stop me from buying things... Haha

For those of you that shop at Forever 21 do NOT order from their online store... they have horrible customer service! I did not receive my package and unlike every other online store they are refusing to ensure that I have my product until they do an investigation on the whereabouts of my package which they will not even begin to look into for 7-10 days... I paid for my product and am being forced to wait before any refund or reshipment occurs even though I am not at fault! I did my part and paid for my product and they should fulfill their end by getting me my purchase. So I strongly suggest not ordering from this company! What kind of customer service allows their customers to be left unsatisfied?!

I haven't shopped at forever 21 in a long time than I decided to get a couple of things. Both of the items looked horrible in person. So I return them to the store because that's the only option for free. You have to pay for returning the product back by mail if you choose that option. When I get to the cashier to return. She tells me a manager needs to do it than the manager was like go ahead and try. This actually happen to me before when I shopped there. The store never wants to give you a refund for purchases. Always says the computer is broken for refunds but not for purchases. So after the manager tells her to try. She was like the system usually won't let you return but she'll try which it worked but something is very fishy about this store. This will absolutely be my last time at Forever 21.

I ordered $160 worth of clothes for a month vacation I was going on. 2 shirts did not fit so when I came back from my vacation I called them and tried to get a return label. They pretty much said ill provide you with the shipping location, you can try to return it but I cannot guarantee it will be returned since it passed the 30 day online return policy. So not only did they waste 30mins of my time talking and waiting for them but they also wanted me to pay shipping to return clothes that if I get denied for will only be shipped back to me! Waste of time and money. I will no longer be purchasing from them.

Somehow company placed two orders of the same item and charged for both, although I only received one e-mail. A few days later, I receive notice I have two of the items shipping. Called to dispute and was told I would need to pay the shipping and go to the post office to return. Why did I not receive an e-mail regarding the duplicate order? By the time I was informed it had shipped, it was too late to cancel. Also, there was no manager available to talk to. Customer service was not helpful at resolving my issue. Stay away from using customer service at this store!

It's nearly impossible to change anything about your order once it has been placed, even SECONDS after it is placed. I shipped my order to the wrong address on accident, and I realized it while reading the confirmation page. The customer service was also no help since it is not 24/7. I understand that not everything can be available at 2am my time, but I wish there was more leeway in order changes prior to processing.

I placed an order on 6/27/16, fedex shipping #**************859, which they confirm was returned to them on 7/20/2016. Despite this, they REFUSE to refund me my money or let me speak with a supervisor. Every time I've asked for one, the rep has either "placed me on hold" only to hang up on me 30 seconds later, or I was told they were on the phone and someone would call me back within 24 hours, which has YET to happen. It's just something they say to get you off the phone and hope you go away. This is complete FRAUD and I have no idea how they are still allowed to be in business with these kind of operations. This is the SECOND time this has happened to me w/this company where they took my money, never received my shipment and refused to refund me. I am sick of them and will sue them into non-existence. If anyone else wants to join on a class action suit, please contact me at *******@gmail.com.

I placed an order Aug. 20th, 2022, it is now Sep. 6th not only have I not record my order there has been no shipping update. Customer service agents have not been able to provide details about the order and have refused to supply a refund.

They deserve a below zero star. Forever 21 has the WORST customer service. I never received the items that I had bought online and I have been unilaterally communicating with them for the past two months. They do not respond to the communication system they have on their website. When I call, they keep telling me I am placed on a "call list" and should expect a call back in the next 24 hours and they have never actually called me back. The representatives I speak to guarantee me that they will reach out to me once they have additional information. They never have. They will not refund me for the items that I NEVER received, nor send them again, nor give me any sort of compensation. I had spent 170$ on that order and I got absolutely nothing in return. They literally STOLE my money. It is quite shocking that a company this big has such HORRIBLE customer service and does not care whatsoever about their customer satisfaction. I am never purchasing anything from them again.

There sizes run small and also after a couple washes my clothing starts to come apart. There clothes are beautiful but made from cheap fabric. Also there is a much wider selection for normal sizes but I would love to see more plus size especially some of the normal sizes made plus size.

I went to exchange a shirt for a smaller size. When I bought it it was 50% off. Today when I went to exchange it, it was 30% off. Now I was just exchanging but I had to pay the extra money since it was only 30% off now. That does not make sense. I contacted customer service and they said I have to reach out to the store manager because they can't see in store purchases. This isn't the first time I have had issues with them. I would not recommend this store to anyone.if