Horrible return shipping policy. My husband bought me a pair of boots for Christmas and by the time I got them for Christmas and realized they didn't fit, my return window was only a few days. When I called, they said they could've extended the return for an extra week (and I was 3 days past that extension). I don't know many stores that don't at least offer store credit for up to 90 day returns. Ridiculous.

It takes over 10 business days to get an order. Manager and customer service over the phone only read u policies to avoid helping you. Been waiting now over 3 weeks for a phone call back.
Most of my ordered were lost, and they refuse to give me a refund, although the tracking show lost!
They said I need to wait another 2 weeks (after waiting 2 weeks for the package) to see if maybe they be able to find it...
Needle to say I called my Amex for a chargeback.

If you expect it to be like most retailers it is not and they drag out the refund for 14 business days and they will apply other charges if what you send back is below a certain dollar amount. I like the look of the clothes but beware of their return policy as it is not favorable to customers! But the shipping is fast and the customer service is not bad

The website is stocked with tons of items and I love how it is organized. Boots and bags and accessories are somewhat cheap looking and are of bad quality, but I have not had an issue with their clothes. The clothes are actually very nice but you have to be careful of shrinkage and the images are not very good at showing you the texture or how see-through something is.

I ADVISE you to understand their return policy for online orders: If you want to return items in stores, you will get store credit back. If you want a refund to your card or Paypal account, you must return the items by mail to them and wait about 2 weeks for them to process your order. Final Sale items do NOT get a return or an exchange (of course). They are also very shady when shipping things out as regular priced items, but if you return them, they may refuse it because the same item is suddenly on-sale.

Ive ordered off the Forever 21 site many times in the past and have had no trouble with receiving my orders until my last. Over a month ago I received somebody else's package and emailed the company right away, it took almost a week for them to reply to the email and then about a month for them to send a new packing slip to send the order back, it is now a month and a half since I've ordered and have still not received my package. It is very disappointing to see the terrible customer service given and also frustrating as i have no idea where my order is or who may have it...

Can I give it ZERO stars! Ordered boots by mail. They came defective with crooked stitching. I returned them by mail. I had to call 6 times over the course of a month to get my credit card credited! And I have now been on hold for 25 minutes waiting for someone to credit me the SHIPPING CHARGES for the RETURN of their defective boots! UNREAL! Never. Again. Crappy cheap clothes. Crappy customer service. And you have to hound them for your money.

I bought a lot things on Black Friday and I choose to pick up at store and I went over there today and they didn't find my order! Now they'll cancel my order and I'm really bad for it. I love the store and I'm really upset. My order was over $250

Quit possibly the worst customer service I've ever experienced. I placed an order last Friday and it was set to ship within 24 hours, to be received within 2-6 business days. Its now Wednesday and it has not shipped and I will not be getting my order until next week. When I called to inquire where my order was, because I need it within a certain time frame, 'James' let me know that I won't get my order in time. He really didn't seem to care and informed me how to make my return since I won't get it on time. I asked if he could expedite this so I can get it in time and he said no I can't I need to follow the warehouse protocol since you paid for standard shipping. Not helpful at all. I asked if he would rather not help me, let me continue to be upset, return my order and write a bad review, or simply expedite my order and keep a happy customer. He then continued to explain how I will be able to return my order when I get it next week.

Greeeaaat employee's you hire Forever21!