I have been a long time customer of this company for years. I recently made an order a month before Christmas. I kept watching for my package. As per my email and their site it told me the package was delivered. It never was. I have a camera on my porch. I contacted them three times by email before I finally got a response. They told me it would be under investigation by UPS. I waited a month and then called forever 21 customer service. They gave me a date that it would be resolved. The date is a week passed and they have still not replaced or refunded my money. I cant get anywhere with these people. I will never order from them again. I feel like I have been scammed.

I ordered a couple of things online worth about $100, they arrived disheveled and in very poor quality. Needless to say I put them back in the package and shipped them back with a shipping cost of $25 out of my own pocket. I waited a week to get a response saying I will not be refunded as the items were worn, just to be clear these items were NEVER worn and with the original tags still attached. I have still yet to receive the items back and also lost the $25 I spent on shipping... oh and don't even bother trying to contact customer service. I've called multiple times and the customer service reps have all given me different answers and could give a s#!* when it comes to helping you out. I will never buy from this company again... it's a total SCAM!

My daughter purchased a top and unfortunately the fitting rooms were not open. My daughter tried on the top and it did not fit. I tried to return it and although I had the tags and receipt I was not allowed to do the return.

I remember the first time I walked into this store; the glitter floors, clothes from wall to wall, the warm greetings. My money was burning a hole in my pocket, I had to get rid of it. Forever 21- trendy clothing retailer aimed at young women. This retailer offers clothing and accessories for young women, men, and teenage girls. This American chain store is located in major cities in America, Europe, Asia, and the Middle East. Offering sizes from juniors to plus size, Forever 21 has sizes for everyone with affordable prices.
Although the sizes vary and the prices are appealing, Forever 21 is extremely unorganized. Finding something is a steal because all the valuable clothes always seem to be hidden. The staff are friendly and attentive. Forever 21 always has a sale. Besides the hassle of searching through the unmentionables, Forever 21 is a great store. Defiantly recommend this store to my friends.

I used to love F21 as a young teen and quite honestly, I only see this store as a store for young teens. Their clothes are very cheaply made, and their prices do reflect that. I can't shop there anymore because I know that when I wash it, it'll shrink 4 sizes and I'm done. I ordered from F21 and nothing fit me. A size small fit me like an extra-small and in other items like a large. I wanted to return it all but it was on sale and their codes are so tight I didn't even bother. I wear a small almost always but only one out of the seven items I bought fit me and after I washed it, it shrank and frayed on one end. I've always been disappointed with the store and it's quality of clothing and after my order I never went back. They could do so much better.

I must admit they have a big variety! But i have so often seen them take so many designs from other designers and boutique owners. This can lower business for other smaller businesses. http://www.Genrevaein.com

Worst return policy I have ever seen in a store. Will not be shopping here ever again. Despite COVID and their stores being open for shorter hours they won't accept my return a week late. No other stores have this crappy of a policy. Waste of money for poor quality clothes.

I placed an order more then 6 times and it kept getting cancelled for "security" purposes just deliver my $#*!ing order. The card holder placed the order is it my fault that the order keeps getting canceled? None sense I put the right address, billing number or whatever else I'm supposed to put to place the order. I did everything correctly why the $#*! isn't my order getting placed? Also customer services are so not helpful y'all dont do $#*! on god. I'm asking for help how to fix it how to get $#*! done so my order won't get canceled. $#*!ing disgusting y'all gross me the $#*! out honestly. Unhelpful brats. Have blessed day.

I ordered a pair of boots from them On November 15,2016 and have not received them yet. I was told at checkout that they would deliver in 5 to 7 business days. When I called the company they told me that it wouldn't ship until on the 17th which prolonged my order. Have not received it yet. And the worst thing is it was from site to store. Will never do that again. They are trying to keeping up with other companies and are lacking those services.

I love the experience of the store, and spending time trying out each outfit but the pricing (I've noticed) isn't the same when shopping online, regardless if it's the same item or not. Common sense, but why would you buy from the store if it's cheaper online? Free shipping would be nice!

I made an order online and i never received my order, it was 141 dollars and they sent it to me thru fedex, they said that they delivered the order which is no true, has been 5 month ago since that, now they are telling me they cant do anything about it because it has passed 4 month, like its my fault, they never tried to contact me, or email me or whatever it was me calling every monday so now i just lost my 141 dollars, never again forever 21, i am going to sue them.!

I bought some clothes way back in December 25, and in got "shipped" in January.
As per their tracking it says that my product was delivered but never received it. I contacted them and asked them where is my purchase and I asked either they refund me or send me my product. They do not respond to follows up and after 2 months saying that they are not refunding me because it was delivered...

Grr... I have contacted my bank and I will campaign to make sure that these people doesn't pull this scam ever again.

I LOVE forever21! Never shopping in penney's again! Forever21 prices slightly more expensive but much better quality! Its my new favourite shop, my clothes from there have being in the washing machine and dryer so many times and still look like new! Bought E80 worth of clothing online last week. Even though there was a bank holiday the package still reached me within 5working days, FREE shipping, excellent service. Very happy customer :)

The order with them has been a mess. After ordering, the package didn't arrive for 3 weeks. I wanted to make sure it arrived before Christmas. They told me my only recourse was to reorder the package and pay for it again. So I did that only because it was a Christmas gift. And if I wanted a refund for the package that didn't arrive, I needed to fill out a complicated affidavit that it didn't arrive. But then both packages did arrive, so I sent one back (you HAVE to mail it, even though the return store is 5 miles from my house) and they gave me a partial refund. When I called to inquire, they told me that the refund was pending as all items weren't scanned. Three weeks later still only a partial refund and they are saying that not all items were shipped back to them, but they were. I've wasted SO much time on this. Customer service agents are friendly, but ultimately unhelpful and have wasted a ton of time. Will NEVER shop here again.