Christine P.

The order with them has been a mess. After ordering, the package didn't arrive for 3 weeks. I wanted to make sure it arrived before Christmas. They told me my only recourse was to reorder the package and pay for it again. So I did that only because it was a Christmas gift. And if I wanted a refund for the package that didn't arrive, I needed to fill out a complicated affidavit that it didn't arrive. But then both packages did arrive, so I sent one back (you HAVE to mail it, even though the return store is 5 miles from my house) and they gave me a partial refund. When I called to inquire, they told me that the refund was pending as all items weren't scanned. Three weeks later still only a partial refund and they are saying that not all items were shipped back to them, but they were. I've wasted SO much time on this. Customer service agents are friendly, but ultimately unhelpful and have wasted a ton of time. Will NEVER shop here again.