Usually shopped at forever 21 every single weekend. Spending money every single time. Today went in with my three year old daughter who needed the restroom. The "manager" says," she can go next door. Store policy is restrooms are not for public nor customers." Well hell I'll be shopping next door to then. Pretty sad that the store can't cater to customers and make the place comfortable while we keep them employed. Notice how I started with the word shopped. Never going back to that place.

I ordered a size 24 and what I got is about third of the size I need. When I attempted a return I was informed it was not returnable because it was a "Final Sale Item" a fact that was not noted in original order. There is no way listed but a physical address to contact company.

I ordered 2 dresses over 2 months ago. I filled out the return slip and sent it to the address they said to return it to. They received it because I tracked it. When I call to see why I never received a dress in a different size that I wanted they say they have no record of my purchase. I got the order number from my email even. Nope nothing shows up. Oh what's your last digits of bank card u used. The girl on the phone says nope not showing anything. Everytime I phone we need the order number. We need bank card last digits used. Sorry no record of it. I guess I am out a dress.It is gone to a different address for returns and there is no way with their returns to find out. I tell them and I could give them my post office tracking but they don't care.Not playing their return games anymore it's a scam.

F21 has been one of my favorite places to shop since my preteens. They always have cute and trendy clothes, and you usually get what you pay for (sweaters tend to be on the itchy side, thin fabric, etc). However I purchased a pair of black booties from there for $20 and they are the most comfortable shoes I've ever owned! Still my go-to pair of shoes to this day. The only downside to their clothes is that a lot of the tags say "hand wash" or even "do not wash" which can be disasterous if you put them through a harsh cycle. Just remember to read the tags and expect that they won't last forever, being fairly low quality.

I live in Southern California so my orders typically come with in 2 to 4 days.
They have never not sent something. It has always been as described. It is helpful to read all the specs for each item, such as "light or heavy weight" "fits true to size" or "runs small or runs large". I also pay attention to where items were made. Stuff made in china is more likely to have that weird chemical smell I have noticed. I try to only by things made in America because they'll be higher quality and not smell weird because of laws and regulations here. Anyways, its really easy to exchange items, because i have 3 brick-and-mortar Forever 21s storefronts in my city who will refund or exchange online orders.

This experience has been the worse. I purchased 15 bathing suits in June and sent 12 back because they didn't work for me. I sent the 12 back thinking I was gonna get my money back. They sent an email stating that they were final sale items and that they had to send them back to me. I was upset but I said ok cool what do you all need from me. They said I need you to pay shipping and handling and I haven't received them YET. And btw it's the end of September. At this point I want my money back. The summer is gone now

Love this store with a passion. Everything i order is the same as it is on the screen. I love the trendy styles. Im always buying a new shirt or bag from here. Accessories are always worth the price. Love it!. NOW here is the down fall the pants. I cant shop here for pants. They simple aren't long enough. Being 5'11 with curves comes back to hurt me :( yes the have plus sizes but the length DOESN'T i repeat DOESN'T cover it. Other than that its still a good store

Just terrrible cutomer service. Honestly, I almost never want to shop there again. I paid for priority mail Next Day Saver, and they assured my I'd receive it within one day. Well that was July 1st. I contacted fedex and they still haven't got any updates as to where my package is. Everytime I call Forever 21 they give me the run around. Hopefully I can receive a shipping refund because this is definitely not what I paid 20 dollars extra for. I will never shop online with them again.

The quality can be somewhat cheap but most clothes have decent to high end quality for the price. I'd say Forever21 is in my top 5 sites that have super trendy but affordable clothes. I don't know what I'd do without Forever21 & I especially love shopping on their website because the selection is much wider and I can find cuter things that people I know don't really wear. There shipping (I think it says 5-7) almost always gets to be on the 7th day, which stinks but it's worth it. Also, beware of their return policy. You will never get your money back, even if you have every receipt, tag, and original form of payment. You will only ever get store credit or an exchange if you don't like an item. So if you're not sure you like it, don't buy it unless you're okay with getting only Forever21 credit back.

I buy a lot of items from F21s website. A lot of the times, I'm very happy with what I receive. HOWEVER, I have received items that are far off the size it says it is. For example, I bought jeans and bought my waist size but when I received them, they were 3 sizes bigger! It's final sale so I can't return it but I ripped off. I didn't get what I ordered, yet I'm stuck with it. They need to improve on their sizing. Also, their website sometimes doesn't work when you try to do a review. Nothing happens with you hit "submit"... maybe that's why some items don't have any reviews, cause it's so hard to leave them.

I had ordered a top online on October 31,2017. My order on their tracking application stated that I should have received my order November 17,2017. It is now December 7,2017 and have not received anything. I Called customer service December 7th, to track my order, the representative told me that my order had been returned and I did not receive any notification or updates on their online order tracker regarding any returns. The online website where you are able to track your order is not helpful at all! The item was returned November 30,2017 at their LA warehouse, and it's been 7 days the representative over the phone (James) told that it should only take 3 business days from the time the package was returned (Nov. 30) to now (Dec. 7). There's a reason why "Forever" is their brand title, and that is because they take "Forever"!

Well I had two separate shipments cause I realized I forgot to buy something. So they both conformed my order was coming, then 1 week and a half later, one of my orders came, and since the other order was shoes which was another one of my orders, I thought it would take longer. Oh no, I ordered this on black friday, since christmas I still haven't received it. Then I called customer service and checked online and they canceled it for me and still haven't refunded back my money!