Ill admit, there are some pieces i get from forever21, that seem to be really well made, but they have upped their prices A LOT in the last couple of years... a lot of their clothes are still really sh*tty and have super thin fabric or shrink when they're not suppose to. Their genuine materials collections (leather, suede, etc) are very well made and beautiful, but that doesn't mean they should start charging the same prices for the cheaper versions. Overall, I would say, if you want forever 21 prices with better quality clothes, go to H&M. They are 500X better.

Customer service is horrible. Store reps are even worse, if you have a problem, they will not help you. They do not care, and will inconvenience you in every way, when they made a mistake, and refuse to correct it, apologize for it, or take any responsibility for it, they will hang up on you, call you names, and try to twist it back on the customer, tried to take it up the chain, management does not care or take responsibility either, the company should not be able to do business, I hope they go out of business for horrible customer service and treatment to the people responsible for their paycheck, their customers. Btw you will never get your money back, they owe me over 100 dollars.

I ordered 2 gift ecards from Forever 21... should be called Forever and Ever and Ever...
Still weren't delivered after 4 days! Of course, they sucked the debit out of my credit card instantaneously. Now, how long does it take to send an email? I could have had the card SHIPPED in that time.
When I called to follow-up, the customer service wench was rude, impatient, and had no explanation... except that "sometimes it takes a while to process and ship"
No more business from me!

Cheap clothing with fair quality. But what can you expect for a dress that is the price of a slurpee? Great stuff online and it is even cheaper than the store. Most of the stores have clothing that is ripped up and torn with lipstick all over them. I find it is better to just go to the store and try on the clothes and then realize they don't have your size. Then just buy what you want online and you get it often cheaper with free shipping minus lipstick stains.

Pkg was never delivered to me. Lasership tracking showed picture of someone else's door. Contacted lasership and forever on the same day pkg was supposedly delivered. Both companies are unreliable and useless. Called forever twice but reps are of no help and later received an email saying they are not responsible for stolen pkgs but the problem is my pkg was never even delivered to me. I was home all day. Contacted paypal to get my money back but case is denied bc they received shipment tracking from the merchant confirming that the merchandise was delivered. Even though i submitted evidence that the pic in the tracking is not my door. So frustrating. Was just trying to buy some basics for the fam(leggings, tanks shorts etc). Please avoid no matter how affordable their clothing might be. Not worth the stress. And now im down $50+

I've wasted 2 days trying to find in the local stores one of the products they advertise on the website. Employees don't have training to support clients properly and their network system doesn't provide accurate inventory information. It was a waste of time on the phone and running from one store to another hoping that I would actually find in store what they have online. Be aware that if you buy their products online and it turns out that you don't like it, you can't return it in the store and you need to pay for shipping it back to their warehouse.

I bought a shirt for my daughter there because she likes france. (It had french citys on the back) I forgot that she had a similar shirt, so i went to return it. They refused to give me my money back, stating that store credit was the only option they had. The staff was rude, inconsiderate, and obviously didn't know their manners. (they laughed when i told them i didn't want credit because i don't usually shop here) Now i am stuck with $25 of there shop card i am forced to use to buy some of their cheap, trashy, horrible clothing. I will never shop here again and i hope they start giving refunds so no one else has to go through their horrible service. Come on forever 21, it doesn't get trashier than this stare.

It's not normal that I'd complain about fever 21 clothing and products because I am a very big fan and have purchased a lot from their stores and online too.
Today I received a parcel in which I ordered a yellow/black baseball jersey, when I opened the package i was utterly suprised to see that it was not at all what I'd ordered from the website!
It was meant to be a black and yellow baseball jersey when in fact it was orange and no where near the colour yellow so I'd say not to advertise clothing on your website if it is not its true colour or style as it is in the picture!

I purchased some items on black Friday for some of my daughters Christmas presents. It was a total of 4 items. When I checked my order the next day, it was sitting in my shopping cart. Thought that was weird and resubmitted my order. When I received my order, only 3 items shipped. Checked my email and 1 item was canceled for being out of stock. Checked my Amazon Pay and my bank statement, the full amount was withdrawn. I also saw on Amazon Pay that this charge was placed 3 times and canceled and on the 4th attempt went through. The first time I talked to CS, they apologized and said that the refund could take up to 3 weeks. The second time I chatted with CS, they apologized and said that the refund is in process. The third time I chatted with CS, they told me to check with my bank about the charge and that they only charged for the 3 items. The original charge was $82.24 and they swear up and down that they only charged me $55.20. Customer service would not give me a fax or email so I can show them my proof of the over charge. This is a lot of hassle to go through for $27. But the point is that they initially charged for an item they knew they didn't have and now are refusing to reimburse for their error. $27,1 month of waiting, roughly about 2 hours of phone and chat time, a lot of gas lighting. I am uploading my statement and the invoice that CS emailed me right after our chat today.

I bought a dress online for my daughter, the dress did not fit. So, when I took it to the store for a return the sales clerk said she could only give me $10 for the dress as it had just gone on sale. She then told me if I shipped it back to the company I would get a full refund. Even with the return shipping I would have still received more than the $10, so I shipped the dress back. I then received an email from the company saying not only would they not give me any money for the dress, if I wanted it back I would have to send them another $5.95. I have called and emailed them but to no avail and the customer service rep was incredibly rude. I will never shop with this company again!

So I ordered some leggings from them and I haven't gotten the leggings...for 6 months now, I've called them multiple time, I've went in store multiple times, and yet have not received my leggings.