Taya A.

They deserve a below zero star. Forever 21 has the WORST customer service. I never received the items that I had bought online and I have been unilaterally communicating with them for the past two months. They do not respond to the communication system they have on their website. When I call, they keep telling me I am placed on a "call list" and should expect a call back in the next 24 hours and they have never actually called me back. The representatives I speak to guarantee me that they will reach out to me once they have additional information. They never have. They will not refund me for the items that I NEVER received, nor send them again, nor give me any sort of compensation. I had spent 170$ on that order and I got absolutely nothing in return. They literally STOLE my money. It is quite shocking that a company this big has such HORRIBLE customer service and does not care whatsoever about their customer satisfaction. I am never purchasing anything from them again.