I'm sorry to write again, but I'm so upset with my recent chats with this company (no phone number). I wish I had read the other reviews before I ordered from them. My last response from their chat customer service was, "we respect your opinion". Not a good enough response.
They have lovely pictures of their clothes on the website but in reality they are made using very cheap materials. When you try to return they want to offer you coupons rather than give you your money back and then if you don't accept they take off postage costs so you end up losing approx £15 off your refund.
Recieved my clothes and returned due to poor quality and looking nothing like the pictures. Still waiting for refund 4 weeks later They say due to "system maintenance " their refund system is down! They offer alternatives but I would not buy again. What a con. Avoid at all costs!
What you get is not what you see. Don't be fooled by beautiful looking garments on models in pictures. In reality what you get looks very different. The dress I ordered looks stunning & sexy in the pic but looks like my granny's curtains in reality. Poor quality. No shape. Different looking fabric & colours than what is portrayed in pics. This was my first time ordering Chinese clothing online & it will definitely be my last time. What a waste of money! If I could give what I got zero stars I would.
The site is very bad discounts are not valid, I was charged the full price for my purchases, although they should deduct the discount from the total amount. I don't want to buy anything on this site...
I had to return every item I purchase due to poor quality and inaccurate and differing sizing. I immediately on receipt returned these item and I have now been waiting over 10 days for a refund. They keep blaming site maintainance as the problem. This is not my problem TBH and I am so disgusted with the delay in issuing my refund. The refund policy detailed on their website doe not reflect their actual return process. Floryday actually deduct postage and processing costs from every individual item, therefore reducing the actual amount they refund. My advice is not to be fooled by the pricing of the items on the website, the quality is shabby and the sizing is actually pretty awful. So given my experience is to AVOID AVOID Forlyday!
I am trying to get a refund for the poor quality jackets I ordered. They offered me a 70% discount instead. First, it took forever for the product to arrive. Second, the color jacket I ordered was like a royal blue. When I received it, it was a baby blue. Fabric is made of a different material. POOR POOR POOR! Please rreturn my money.
In July 2021 I order two dresses and never got them. They took the money out my account. They claim they had the wrong address and the dresses werer returned. But I never got my money back. Then they removed my account. But I made copies. All this time. I still have the order number. I reached out to them twice last year. The keep sendind new clothes items. But wont honor my money they took from me. Marilyn Rickmon
Product looks nothing like photos.
Sizing is awful - items very, very poor quality.
Returns process is deliberately set up to prevent returns
Return address has not postcode.
Fake reviews and then spend their times getting negative reviews removed without solving problems.
Refunds take 60 days and then are not paid in full.
£32 out of pocket so far.
Facebook reviews from fake accounts - the issues and lies go on...
AVOID AT ALL COSTS
I ordered and returned two dresses in June. One didn't fit and the other was the cheapest material ever. I returned them following their directions, and within the time frame. You can ignore their claim that return shipping is free, it's not. You will pay it. Ten weeks and several phone calls later they finally credited my account for ten dollars less than they should have. I'm so glad to be done with this company! Do not order from them! Take pictures of your orders and emails from them and all correspondence re conversations.
Order arrived shapeless and creased so had to return it even thou as said free returns they charged me £3. Customer live chat Gonzalo could not care less and sated I was wrong as I didn't look into it more closely. I will never use this site again and I suggest no one else does either
If I could give zero or negative stars I would. Please spend your $ elsewhere. This company Is a scam. I bought four tops off of this website, not one of them looked anything like the picture the material was awful. I tried to return the items within the 14 day window and they wanted to reimburse me FAR less than what I paid. I tried contacting the company relentlessly with no response. I'm even trying to dispute the purchase with my credit card company.
I should have been aware that you don't get quality cheaply but I was not prepared for the synthetic, printed fabrics, complete lack of style- clothing completely at odds with the photos. Never again! I rarely buy on line but some of the garments looked lovely, but just didn't fulfil the expectations.
After posting a bad review and several emails back and forth, FloryDay finally refunded my money. I will say their customer service was way better than other overseas merchants I have dealt with in the past.
I tried to cancel an order before the order was ever processed. Upon contacting them before the money ever left my account, they went right in that day and pulled the money out and charged me an additional fee, for what I don't know! They would not refund my money. I was offered a 5% discount on my next order, which I will not be making. FloryDay does not stand behind their own refund policy. Which clearly states: 6. Refund Policy
If for any reason you are unhappy with your purchase, please contact us at service@floryday.com within 14 days of receipt to arrange a replacement or refund. Items must be in their original condition, unworn, unwashed, unaltered, and undamaged with the original tags attached.
My order was never processed so why am I being forced to buy something I don't want. FloryDay is a rip off! DO NOT BUY FROM THIS SITE!
Web page was great, fantastic having measurements. Really happy with my two new beautiful dresses. Easy to order, prompt delivery. Cant wait to shop again... So much easier than going to the shopping centres. Love this clothing!
Received items late. Shirt missing. Some clothes and shoes not as described or fit oddly. Jewelry is very childlike. Put in several requests for returns, but site keeps kicking it off, phone number doesn't work, and not responding to "email" attempts. Doesn't seem like they do trustworthy business.
After a very disappointing and frustrating exchange of emails, FloryDay did eventually refund the amount paid in full. I have no idea at all what happened to my three dresses, as they never arrived and the tracking didn't work. I am relieved they refunded my account, but found the whole experience put me off internet shopping with companies I don't know. All I can say is that if you have a similar problem, persevere!
I ordered three dresses on the 6th July, and it is now the 2nd August and they still haven't arrived. The original tracking number didn't work; this second one (? New company, doesn't make sense!) simply says a crate of goods has been received at LHR from this sender. There is no further tracking information, and no information whatsoever either from JS Distribution or from FloryDay. I will re-review on receipt of my dresses, if they ever arrive.
I'm totally in love with all the fashion pieces from FloryDay. Everything is so chic and fits like a glove. Customer service has been really prompt when I needed assistance with my parcel. They made sure my orders will arrive in time. Items are nicely and securely packed. Will definitely order again.
I must say that I am very occupied person, a lot things needs to be done everyday.
But lucky me because I got to know Floryday! They have a wide selection and, for a very reasonable rates.
The shipping time admittedly takes a while, but it's worth it. I've been able to expand my wardrobe through them, which is difficult for a picky shopper like me. Almost all their clothes have a sizes, different colors to choose from and of course the style.
Definitely you'll love and will never leave the site without checking out an item! Your eyes will definitely drool.
Fantastic Dress. I'm somewhat concerned that I am becoming addicted to Rockabilly Swing Dresses. They are so flattering and feminine and no matter how many I wear i always get a ton of compliments on them
Answer: Dear We have sent you an email about how the return offer to your "Grammamlw@gmail.com " with an title of Top solution for you, pls check it and give us a reply. Look forward to hearing from you.
Answer: Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Thank you for informing us of the return. Could you provide the return proof, such as tracking number or delivery receiptPlease send it to feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Once you provided us with the return proof, we will initiate the refund process for you. Thank you for your time. Best regards, Floryday
Answer: Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday
Answer: Thank you for visiting our website. We totally understand your concern about the negative reviews. Please be assured that we always strive to offer products of high quality and good customer service, and you can also see a large number of good reviews and nice pictures from our dear customers. It is really a pity that our products didn't meet the expectations of a small partial of our customers. However, we do care about each customer's advice. After receiving their feedback, we spare no effort to solve the problems for them and also pay more attention to offering better products. We are sure that our products will not let you down. Any question, please contact feedback@floryday.com, we will try our best to help you. Have a nice day!
Answer: A:: Thank you for your review. Please take our deepest apologies for all the problems you encountered. If you are not satisfied with your order, you can contact us within 14 days upon receiving the items to initiate the return process. For more details you may refer to our return policy: http://www.floryday.com/return-policy.html Would you please tell us your correct order number so that we can contact you as soon as possible? Or please send the email to feedback@floryday.com with the title "" sitejabber+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday
Answer: Thank you for your time. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. If you want to return, you can submit the request here: https://www.floryday.com/about/email.php?type=after_sales&code=contact, we will answer you within 24 hours. Please check your spam box if you don't receive the answer. Would you please tell us your order number so that we can contact you as soon as possible.Or please send the email to feedback@floryday.com with the title " sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday
Answer: Thank you for contacting. We sent the top solution to your email goldi.r@hotmail.com, would you please check and give us a reply? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday
Answer: Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Thank you for informing us of the return. Could you provide the return proof, such as tracking number or delivery receipt Please send it to feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Once you provided us with the return proof, we will initiate the refund process for you. Thank you for your time. Best regards, Floryday
Floryday has a rating of 3.4 stars from 1,047 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Floryday most frequently mention customer service, good quality and online shopping. Floryday ranks 1966th among Women's Clothing sites.
Hi Emma,
Regarding to the refund, if you paid with card, the refund will be back into the account which you used to pay for the order within 7-15 working days, depending on the bank processing time.
If you paid with your PayPal account directly, the refund will be back into the account which you used to pay immediately once processed, while it will take about 30 days to receive the refund if you paid with a credit card through PayPal, depending on the bank processing time.
Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to feedback@floryday.com with the title "Sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday