Just checked my account, refund has been received. Not changing or deleting review or rating due to lying about me getting to keep the shoes when shoes were never even shipped. Will never order here or recommend to anyone. What a hassle!

I placed an order for a pair of shoes for my daughter on May 17,2020. Total $46.97. Immediately received automated email saying order received. This was a Sunday evening.

Waited & waited. Finally on Friday, May 22, I received an email stating my package was out for shipment. Wow, 5 days to send out. Ok. At least it's on the way, right?

Great, I've checked USPS & it's showing they're expecting a package from another country to be delivered to my address. So far so good. Usually only takes 2 to 4 days for the post office to receive.

2 or 3 days later, I check USPS, still showing they're waiting. 4th day I check, 5th day, still nothing.

I wrote a review here on sitejabber about my experience of how long it's taking and asked if Floryday was a scam.

Very next day I received an email from "Katie" with Floryday who apologized for my experience. Katie then states she spoke with her manager & to make it up to me, I would receive a full refund AND I could keep the shoes once delivered. But, she asked that I remove my review.

Holy moly, a refund & I get to keep the shoes? Pretty awesome, right? I email this Katie back to tell her I accept her offer & would gladly remove my review in exchange for the refund, thanks for added bonus of keeping the shoes.

The next day, June 3, I received email stating they would begin the refund process within 24 hours. Yes! I should be getting the refund in a couple of days, right?

June 4th, received email stating they had begun the refund process BUT, it will take 7 to 14 business days. Say what? Hold on. If they take the full 14 business days, that's 3 weeks out. What?!

Well, I have no choice but to wait so I keep an eye on the USPS site to see if they have received package yet. Still waiting. Teenager daughter extremely impatient & frustrated at this point.

June 7th, I just checked USPS and guess what. The notification is gone. Gone. No where to be seen any more. So, that means they never received the package and are NOT going to be receiving the package.

It was never shipped out. I am beyond mad. Let me give you an example of the way overseas shopping actually goes.

I do business with a clothing company out of China. I place order. 2 to 3 days later I have a notification it's out for shipping. That same day USPS is notified to expect a package. 2 to 4 days later, package is received by USPS. All depends on day of week. 4 days being THE latest for the post office to receive.

When I had an issue with an order 1 time, this China company refunded me 2 days later. 2 days. So, why 7 to 14 business days? Who takes that long to refund someone?

21 days later, there are no shoes coming and I'm out $46.97. After lying about the shoes being shipped, I highly doubt I will ever see a refund.

I will update this post in two & a half weeks to let you all know whether I receive the refund.

Y'all pray for me, I'm about to tell my teenage daughter she will not be receiving new shoes & I don't have the money to buy new ones now.

Never recieved my purchase, ( over a month ago) and customer service just keeps giving me the run around, BEWARE! SCAM!

Floryday a embelli mon été avec ses offres... belles, de qualité et pas chers. J'ai acheté 3 robes d'été et je ne passe pas inaperçue... trop chic

First, let me say that I have never taken the time to write a review about an online clothing order in my entire life but this purge is my therapy.

I placed my order on 4/27 and rec'd an auto-responder by email stating that once payment is received, processing can take 5-7 days before shipping. They immediately accepted my payment on 4/27 and since I paid for expedited shipping (2-4 days) I thought that I would have the dress in time for a 5/18 wedding. WRONG. Their processing took until 5/10 and I was told the package would arrive on 5/14 WRONG AGAIN as the package had a FedEX INTL ECONOMY ship date of 5/12/18 with an attempted delivery on 5/18 (I was at the wedding) and an actual deliver on 5/21, which doesn't sound like an expedited service to me so they probably pocketed that extra money too!

My first 'ticket' for communication regarding my order met with another auto-responder saying that they would reply within 24 hours, which really means 48-72 hours. However, all future 'tickets' regarding this order did reply within 24 hours although nothing in the response proved to be accurate. So I gave the one star to customer service because at least they responded.

The package (a 5X7 crappy little box) that my two items shipped in was ridiculous. I have two weeks upon receiving my package to make a return but as others have noted, there is no return address so you must contact customer service again.

I suggested in one of my 'tickets' that this company be fair and honest upfront to customers. I can deal with bad truth any day but good lies, I have no time for and will never shop here again. I hope they changed their marketing/advertising to be more honest with their future customers because their online marketing, website and product photos is driving unsuspecting innocent customers to their site thinking they are dealing with an upstanding company. I WILL DEFINITELY READ REVIEWS BEFORE I SHOP WITH ANOTHER INTERNATIONAL COMPANY AND I WILL NEVER SHOP HERE AGAIN... EVER.

I'll look to see if this review makes the list and will expect to see a 5 star neutralizer review which seems to be coming in from men in their social media department.

BTW, I refuse to enter my order ID as I do not want to be contacted by this company every again and there is no way they can help resolve this dispute.

Below is copied from trust pilot. I am happy to provide all relevant evidence of my order and contact with this company to site jabber also. No doubt floryday will report and try and bully this review down too. But I will not stop. If site jabber does get this reported. Please do contact me for all needed evidence. Floryday tried to claim with trustpilot that this was an incorrect order number but I assure you it isn't.

FURTHER EDIT: Floryday have now reported my review! They contacted me AGAIN the other day via trust pillow requesting my order number. I ignored it as I had already had contact since the review with a dissatisfactory resolution. (see edit below) Clearly this company is as appalling at communicating internally as it is externally. I have provided all relevant proof of order and communication with trust pilot to allow review to stay. How many people is this company bullying to remove negative reviews? How many people miss the trustpilot email requesting evidence or their spam folder filters it? I suspect many many more negative reviews have been submitted and bullied back off by this company hence them appearing to have good reviews. I shall now be reviewing far and wide. This company will NOT bully me into silence.

EDIT: Since writing this review the company have contacted me. They have apparently finally issued my refund but it will apparently take 7-15 Business days. So potentially nearly 3 weeks in calender days! They have tried telling me to remove my review (not ask) And also to BRIBE me with offering me a coupon to spend on future orders if I remove my review! It's no wonder they have good reviews if they're bribing and bullying people to remove their reviews. Avoid this company at all costs. Their products are very poor quality, their service even worse.

Avoid avoid avoid!

Ordered shoes. They took ages to arrive and when they did they were faulty with stitching coming undone. I also ordered them in half a size up to allow for thick socks but when they arrived I could barely squeeze my foot in with no socks!

I emailed the company and this is where the fun began! Firstly they use an internal to their site messaging system. It sends no copy or notice to your main email to advise you they've replied so I assumed they were ignoring me (they had been ignoring phone calls and messages so it was a reasonable assumption to make)

Once I finally realised what was happening with messages I found a message from them telling me they'd only refund me the cost of the shoes and I'd have to cover my initial postage plus return postage despite the item being FAULTY. They tried to point out their terms and conditions to refund it. After lots of arguing, me pointing out the distant selling regulations with regards to faulty goods and then threatening to go toy bank to get the refund they finally agreed to refund me the whole cost and send me a postage label. I sent the shoes back as requested. They received them 5 days ago and I've received no message acknowledging the return and no sign of a refund. I've messaged them but I hold out little hope. They're an awful company to deal with. I'm more than 4 weeks in to my initial complaint and I've got no shoes and no money. Awful company.

Ich habe bisher zwei mal bei FloryDay bestellt und es hat immer alles gut geklappt.
Echt schöne Kleider und super Preise. Mein neuer Lieblingsshop :)

The dresses we received were fine quality at a good price.
The dresses we received were fine quality at a good price.

Muy bien

Excellent

Vestido blanco y negro