Purchased a dress for my girlfriend, gifted it on her birthday, Damn, she was so happy. Not only the quality of dress is good but I got it at a fair price.
They delivered the dress on time in awesome condition, Great job FloryDay Team. Highly recommended.
I'm enjoying their slightly different selection of items, from other shopping places. Good value clothing. Lovely selection of prints.
I'm glad I found them.
Will continue to browse and hopefully buy.
Thank you.
I have tried several online shopping portals to find out best apparel for my upcoming function but Floryday is the platform where I found a perfect piece. I end up purchasing some more products from this site and also recommended to my friends. I think is an all-in-one solution for all our shopping needs.
Perfect fit; I am 5'4"ish and it sits on the knee; just the right length to wear over jeans and trousers. Good for dressy occasions but the velvet pocket flaps are a bit too formal for everyday wear so I will tuck them inside the pockets. It has lots of different colours on the black background so will team well with various garments in my wardrobe.
I ordered some T-shirt from this company and it took less than 3 days to have my order. They are very responsive and ready to help when the client ask them. I recommend them for their excellent service.
Previously, I had several unpleasant experiences of buying online. But these guys made me finally happy! They helped me select the right size. They answered each question. I got all the information prior to paying my money. Now I am super excited of wearing my red polka dot dress in the streets of Rome while on vacation.
I cancelled my order 12 hours after placing it. Received an email that they are sorry to hear about it. Company has not processed a refund and shipped the item 4 days later. I had no choice but to file a dispute with my credit card and was assured that the money I paid will be refunded.
I usually never write a review but please listen to my words. Stay far away from this company. I have lost all my money and I have returned the items by their own a return label and their shipment agent. They never return your call. They claim that they never received the item back but I have tracked it through their own shopping agent. There phone number is a scam... if you dont believe me try to enter *******4598. Everything is wrong with them. So I dont get a nervous breakdown... I am going to close this case and loose my money. It's not worth my aggravation. Stay far far away... please. They deserve minus start rating.
Hi Ellen,
Please take note that we don't have any calling service. The phone number is fake.
For any question, you can easily reach us through: https://www.floryday.com/about/email.php?type=pre_sales&code=contact. Our service team will answer you in 48 hours with the solution. Please be assured that we'll do our best to help you out. If you did not receive the email, please recheck it with your spam box or junk folder.
Or please send the email to feedback@floryday.com with the title "Sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you.
Best Regards,
Floryday
It should not take over 30 days to receive product. Especially if the promised date of delivery is December 23. I ordered three items on December 3, in hopes of receiving them by Dec. 23. I emailed customer service and I get a general reply indicating that they are still putting the order together, what? How many days does it take to put an order together. If you do not have the product then it should indicate 'out of stock". Here it is Decemberr16 And still no product.
I would not recommend this company unless you can wait over a month for your clothes. Don't waste your money!
Fighting with this company now over my items never being delivered. Checked tracking provided and it says items made it all the way to my state and then was returned to sender due to an incomplete address! My address was complete upon ordering! I have requested an update multiple times and they will not respond. Based on other reviews here, even if I ever receive the items they will be crap anyways. Thank goodness my bank says with documentation of the responses and tracking saying items were never delivered they will help fight to get me a full refund!
I ordered 3 dresses from this company which were of poor quality, however I decided to keep 2 and return 1 dress trying to find how to return the item is nightmare as there is no returns address or invoice. I eventually sent item back to where they said and paid for the item to be signed for on receipt. I have still not received my refund after over 1 month. They do not respond to e-mails it amazes me how companies take your money instantly but when you you want it back you practically have to beg or ask your bank to resolve the issues!
Hi Christina,
Regarding to the refund, if you paid with card, the refund will be back into the account which you used to pay for the order within 7-15 working days, depending on the bank processing time.
If you paid with your PayPal account directly, the refund will be back into the account which you used to pay immediately once processed, while it will take about 30 days to receive the refund if you paid with a credit card through PayPal, depending on the bank processing time.
Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to feedback@floryday.com with the title "sitejabber+ your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
I have received clothes that are badly made and in a material that is not tenable. When I try to log into my account to return, I am told that it doesn't exist! There is no delivery note and I did not get an order number or confirmation email.
Ordered clothes from Floryday, been trying to return for two days, no response from emails ( 3 sent), been trying to own load returns label for 48 hours... still not downloading!
How am I suppose to return my items within 7 days if I have already spent two days trying to get hold of the company.
I even tried the CHAT icon, only to be told... we don't deal with returns and cut me of... so annoying.
Please, please can anyone help me... the service so far is horrendous!
I am very pleased to inform readers that I have received a full refund.
I believe this was as a direct result of my poor online reviews.
This offer was made on condition I take down the first review but I reminded
Them other customers did just that and got no refund. They refunded me anyway.
They state they will also give me the clothes but I not expecting them.
Thank you Sitejabber and the readers who remind Floryday and other companies how customers should be treated.
Annette
£132.32 Down
FloryDay where are you shipping from?, who are your cariers?
I paid extra for a fast delivery so I could have the clothes for my holiday. Disabled so could not run around shopping last minute.
Well I have been on holiday and back weeks (made do with a quick visit to Primark - much recommended).
Still no sign of these clothes.
Tentatively hoping they will arrive in time for my November holiday, also sounds like a need to be on a diet as the clothes are smaller than advertised.
Again Primark may have show them how to do...
Annette
Ordered two dresses, kept one and sent the other back for a refund.
Their ticket system for correspondence is unnecessarily complicated.
Also one of the dresses was described as silk, which it is not (has been checked by a person who works in fabrics) You don't realise it when you order, because they hide it pretty well on their website, but the clothes are from Hong Kong. And their sizing system is inconsistent and erratic.
Do not order from these people. Merchandise is poor quality. The sizes are crazy. There are no returns as they ship from China. They suggested l give my purchase to a friend when l tried to return. I'm basically had with what l thought was a new company similar to ModCloth. Be warned.
I ordered 2 dresses recently from floryday. After reading some of the reviews I was somewhat concerned, let's be honest. Nevertheless, I was pleasantly surprised! I received an email to let me know when the order was dispatched and they arrived in a timely manner! The dresses were very pretty and fit well. I followed the measurements when ordering and not just dress sizes (one dress was a small, the other medium). The quality is not like a 'Review' or 'Cue' dress but for the price you pay, I think the dresses were good value. Furthermore, the styles are very pretty and not like anything I have been able to shop for locally. If the group can continue to provide this kind of service I will definitely be ordering with them again.
This company is absolutely ridiculous. Find a different site. I was charged $108.36 two times when I only authorized one charge. I called into the company was told I would get a call within 48 hours from the billing department. I was never called back. I called back was hung up on. I filled out an online form, I still have not been refunded the money. Do not risk giving this company your account information. They are hackers.
I implore anyone considering buying from this company to not waste your money. The clothes are not as described, clothes described as cotton or linen are viscose. Badly cut, nothing like the advertised image - it's an utter disgrace and scam. It is extremely difficult to get your money back and even if you can they take off a load for postage. This is a cynical scam and I intend to contact trading standards about their their misleading and false claims. DO NOT BUY.
Hi Liz,
We are sorry to hear that you are not satisfied with our return policy. Currently, the return shipping cost is borne by the customers. We recommend some economical ways for returning based on the the parcel weights and return destination when providing the return address.
We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title " sitejabber+ your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
I am so happy with this company, have received four dresses and a pair of shoes and I am pleased with which one of them! Thank goodness for an honest and reliable company. What you see is what you get! And it's great value for money! Having been ripped off by Shillas uk, I am so grateful to Have found the right site for me. It is exciting receiving an item form them knowing that they are going to fit perfectly. Highly recommended!
Overview
Floryday has a rating of 3.4 stars from 1,047 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Floryday most frequently mention customer service, good quality and online shopping. Floryday ranks 1966th among Women's Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rimma,
Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title "sitejabber + your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday