Florists.com

Absolutely not a positive transaction. I ordered a bouquet and it was delivered. I was amazed to find out the order was NOT AS PICTURED but a pitiful 1/2 of the order. I found out from BRADS DEALS and went to the website and ordered. When I received a picture of what was ordered it basically was 1/4 of the amount of flowers. And you know their response (after disconnecting me twice?)) I'll send you care tips. I have a green house I know about flowers and not all of these flowers will open. They skimped because of the holiday... so for FLORISTS.COM once they receive your money they are done with you. In my opinion false advertising... and they simply do not care for repeat customers.

I ordered a bouquet of flowers for my Grandma's birthday and they were not even close to what I ordered. I understand that if a florist does not have the exact available flowers then they will substitute, but this is NOT a substitution. This is completely different and really poor quality. I reached out to the company and they sent a new bouquet of flowers to her that were again, NOT even close. So disappointing when you spend $60 on what you think is a nice flower bouquet for your Grandma's birthday only to be upset twice and feel like I was scammed. The quality of the flowers were poor as well, both bouquets started to die after a couple of days. I will NEVER order from them again and will try to warn as many people to never order from them. There are so many other great options out there for companies to use. NEVER USE FLORISTS.COM.

I ordered for same day delivery. Flowers were not delivered. I called the customer service and they said it would be delivered the next day. Once again, a day went by and it was not delivered on try #2. I called customer service again and they confirmed that they called the florist (who had tech issues) who stated it would be delivered on the same day. It was not delivered on the 3rd day either. I gave them 3 chances and flowers were never delivered. I called for a refund and they said they couldn't do it. So I had call my bank to fight this because goods were NEVER received. Avoid this website if you want flowers to be delivered and you expect a quality interaction.

My order never showed. I contacted them on 5/14 looking for it, and was told the florist was too busy the day before, which was 5/13 and that they could be delivered the following day, which would have been 5/15. When I ordered the flowers, the delivery date was 5/8-5/12 as they were intended for Mother's Day. I told her that, and I also told her I did not want the flowers that I ordered for Mother's Day, to be delivered the Wednesday after, the damage and disappointment has already been done. AFTER she cancels the order, she then informs me it will be 30-45 BUSINESS days for my money to be refunded, which I find to be ludacris considering it's 2024 and everything is digital! Had I not called looking for my delivery, I truly believe those flowers wouldn't have been delivered, or my money refunded (IF I even receive a refund). I especially think this after reading other reviews about this company, which I should have done before ordering from them. Lesson learned. The only reason I gave them 1 star is because you have to. I highly recommend you steer clear of this company and buy local.

I placed an order for a bouquet of flowers to be delivered on the 15th of April for our daughter's birthday, the day came and the flowers were not delivered, called customer service, they apologized and we re-scheduled the delivery for the 21st of April, again no delivery, called again, again they were apologetic and we re-scheduled the delivery for the 23rd of April, again no delivery. Got tired of the game and requested a refund and instead of a refund, they keep sending a standard apology saying they will do a new delivery but every time I ask for a full refund they go around in circles to not give us a refund. We contested the charge with the credit card hoping they can to something. Don't do business with this company, it's a scam.

Failed to deliver on the day and time specified. Suprise was totally ruined as I was suspicious that I hadn't received any kind of thanks from the giftee and had to call and ask if they got gift. The "Happiness Team" aka as Customer "no" service was full of excuses and did absolutely nothing to correct or resolve the situation. Blamed the delivery service and claimed a reattempt would be made, but did nothing to ensure that it would happen before the business closed. Suggested that the giftee would have to go to the Fed Ex Station and pick up the item.

This site is yet another one blaming for their inability to deliver on time. I could have purchased the flowers from a store and drove to deliver faster than they did.

I ordered the cute "Feel Better Soon Gift Set" that includes very bright colored daisies (blue, purple, white, yellow etc), a small mylar on a stick and a teddy bear with "Get Well" embroidered on it. I also added 1 large Mylar and 2 Latex balloons to the gift set order. I specifically chose this because it was perfect for my 9 yr old niece who just had surgery. What was delivered was a very dark bouquet of carnations with only 1 latex balloon, 1 large mylar balloon and you could barely read the awful handwriting on the card, Oh and definitely NOT the cute "Get Well" teddy bear that was supposed to be included. This was NOT a gift that I would have ordered for a 9yr old girl and it most certainly was NOT what I ordered AT ALL! The ONLY thing right about this order was the Large Mylar Balloon. Super disappointed in this company. Compare for yourself in the pictures. First Picture is what was delivered and 2nd picture is what I ordered

SO disappointed that I did not read these reviews before! I thought, since it is a subsidiary of 1-800-Flowers, that this website could deliver the product and service you pay for. Wrong! I ordered flowers on a Tuesday night for a family member going to surgery on Friday, with a requested delivery date of Thursday. No deliver on Thursday, family was in the hospital all day Friday and Saturday. I reached out to Florists.com, of course their website says "We're working hard but we don't have any info at this time". I sent an e-mail, which I did receive a response to within 48 hours, stating that delivery way attempted Thursday and Friday. I confirmed with my family who said NO ONE came by the house on Thursday. No phone calls, no voicemail. Florists.com promised it would be delivered the following Monday. Again, the day came and went, no delivery. Reached out again today, they state that the florist tried multiple times to deliver and called with no success, that someone must be present to sign for the flowers. Again, this was incorrect; family was home all day, no phone calls, no voicemail, no attempted delivery. I requested a refund and they refunded my shipping/delivery fee. Flowers were finally delivered... left outside the gate WITHOUT requesting a signature! And flowers don't look like what I ordered... VERY DISAPPOINTED. Do not use this company!

BUYER BEWARE: I ordered Flowers for Same Day Delivery. I kept checking the Tracking but kept receiving the same "Order been Processed" message. Over 24 hours later I called to see if my flowers were delivered and after been left on hold for some time I was told they had not been delivered because THE FLORIST DIDN'T HAVE THE FLOWERS. When I asked why no one had called me OR refunded my money they had no answer. Can't help wondering what would have happened to my money had I not called. Not Impressed. Very Disappointed with the Service

They has been scamed my credit card information many times and applied withdrawl from my credit card account.
I called them and asked about happening, But never answer and even return call me back.
My credit card company given me their information.
BECAREFUL!

Like others, I wish I could give this company a negative 5. I should have checked the reviews before I placed my order. They delivered the order to ME and not the recipient in Florida and because the delivery person refused to take the flowers back, they will not redeliver to my ill sister-in-law. At most, they would offer a $20.00 gift card. Are you kidding me? Why would I EVER USE THIS COMPANY AGAIN?

PLEASE AVOID AT ALL COSTS!