Florists.com

I purchased a coupon from a third-party site for $20 that would give me $40 off a flowers order. Unfortunately, about 90% of the flowers on the site cost $39.99 so they weren't eligible for the coupon. The ones that worked for the price didn't ship to my area. In the end there was only one bouquet I could buy with the coupon and it was really gaudy and unattractive. On top of that, I got slammed with the shipping fee, so even with the $20 off, I ended up paying way more than I would have if I had just gone to a local florist. Oh, and neither florist.com nor the third party site would refund the coupon. Don't bother with this site.

Wish there was the opportunity to give a negative number. I have NEVER dealt with such poor customer service or response time. They quickly charged my card and that was as far as it went. I called the day after it was to be delivered and they said they could get something else out earlier. Didn't know Marty McFly was now doing floral deliveries. Now trying to send another arrangement but they wouldn't charge me a delivery fee. Horrible! Only used them thru Rakuten. Will be letting Rakuten know about this as well

Their mission statement "Our mission is to deliver flowers within any budget and offering same-day flower delivery for orders placed by 2pm in the recipient's time zone." is 100% FALSE. More than 24 hours later and my order wasn't delivered. It wasn't even going to be delivered because the florist they contracted didn't have the flowers I requested. Even though I was trying to stay on top of the order, no one from the company did anything but offer lame replies until I got them to pick the phone up and call the florist. Urgh, what a crock! Waste of time, do not order from them! Do you research. This place is horrible.

I purchased two flower arrangements from this company for family members for Christmas and my sister-in-law advised us (embarassed) that the flowers that arrived were in very poor condition (wilted, broken). When we got back home from visiting them, I reached out to Flowers.com and told them and they said I must provide a picture. I said I was not the recipient and I didn't have a picture. (Would my sister-in-law tell my wife this if it weren't true?). I asked Florist.com for some form of consideration and they flat refused. Disgraceful product and even worse customer service. Please go elsewhere.

florists.com deserves less than one star. This company is terrible. I ordered flowers for my 93 year old mother two weeks before her Birthday. The flowers never arrived. Unfortunately I was traveling out of the country and couldn't talk to their customer service for three days, leaving her thinking that no one remembered her birthday. I called and they acknowledged their was a mistake. That the florist assigned the order was unable to fill the order and it was never assigned to another florist. My mother lives in the Denver metro area so there is no shortage of florists. The customer service agent apologized, he said he would make sure that flowers arrived to her that day and would call her and apologize, explaining their company's mistake. According to my mother when he called he said that the problem was because they couldn't reach me and that this was some how my fault. That was two days ago and still no flowers have arrived.

They cancelled my order the day of delivery because the driver left the store without it (what an idiot!). Was a special occasion, and was left with no flowers.

I ordered flowers well in advance of mother's day and scheduled a Saturday delivery; the flowers arrived late Tuesday night. I left several voicemails and sent Severus emails asking for a status and finally a voicemail to cancel my order, with no replay.

Additionally, the flowers I ordered are nothing like what was pictured, I spent $90 for 5 tulips! Based on the lack of customer service and the quality, this company is really a scam and should be reported

The valentines flowers I ordered where unacceptable. They were half dead when they arrived. I contacted customer service and they requested I send photos. After they received them they responded the flowers would look fine once the blooms opened. Unacceptable! I will never use this company again.

I ordered flowers for a Funeral & delivery was to be the same day 10/6. It is now 10/12 and no flowers & everytime I called or emailed them I was lied to! This was for a family funeral and I am truly embarrassed. During one phone conversation, which I initiated, they said that they spoke to the local florist and they were waiting for a delivery of fresh flowers. I then contacted them again today & they said they had no local florist in that area. How is that possible? Which one is the lie?

I wish I had checked reviews before ordering from florist.com. They totally dropped the ball on delivering my order. I was out of town and ordered flowers for my mom's 94th birthday and they never arrived. Their excuse was that the order didn't download to their system. I was so disappointed because I ordered these to surprise my mom since I couldn't be there in person to bring her flowers. Their CS rep apologized and admitted they dropped the ball but there isn't anything they can say to recover from this. I would recommend pro-flowers or your local florist.