They have an email address where they do write back and promise to correct the fact that flowers were not delivered (this was not the case). They have a 1800 # with a 45 minute wait who also make promises of deliveries that never happened. When I requested a refund, they pushed back asking for a 4th chance to deliver the flowers. I had to call my bank to fight them on goods not received. Awful experience. Please don't use them.