IMPOSSIBLE! I couldn't find a phone number for them and when I emailed them to find out what was going on with my order in the beginning they responded with a lot of "faulty" information. When I finally decided that it was time for a refund (no flowers were ever received), they blocked my email! I had to go through my bank to stop payment! HUGE HEADACHE AND HEARTACHE!!!

Pretty bad especially if you are on the west coast

No. Their phone number refers you to their website and on their website you can only send them an angry email, but won't hear back.