2 reviews for Florists.com are not recommended

These reviews are not recommended because our content quality algorithms have determined them to be less useful for users researching this business. Our content quality algorithm makes decisions based on a number of proprietary evaluation factors, and is constantly updating and improving over time. Even though these reviews are not displayed by default, they still factor into the overall number of reviews and the average rating for the business.

Tony C.

California

1 review

0 helpful votes

Horrible Service

October 6, 2020

I had ordered flowers for my wife's birthday 2 weeks in advance to ensure they would be there as I would be traveling for business. Needless to say, they arrived 1 week early, totally ruining the birthday surprise that was to go along with the flowers. I called florist.com to ask what happened, they had no idea and apologized. I called the vendor Flower Garden wholesale and Rental, 4966 Pacheco Blvd, Maritnez, CA *******488 and spoke to the owner who said they must have delivered it on the wrong day... Mind you, the delivery date on the card envelope says "10/5/2020", She then said to leave it outside and they'll pick it up and redeliver on 10/5. I was like WTF? And said "you already delivered it, she has it... you totally ruined the rest of her birthday surprise"... her relply "you're welcome" who says that?

I called florist.com and this time spoke with the supervisor to let them know what type of vendor working for them as I pulled this company up on Yelp... all 1 star review due to poor product and customer service. The supervisor was nice enough to offer me another order of flowers and upgraded them to a premium package. I graciously accepted, placed the order for delivery on 10/5.

10/5 comes... my wife's birthday, she comes home from work and I ask how the flowers are, her response "what flowers?"... I was fuming. I called the next morning and spoke with Khadim, their supervisor and he looked up the order and tells me the florist was unable to deliver as they had no stock. I asked if they looked at another florist to fultill the order... that would be a no... I asked why they didn't contact me so I could place another order of some sort, he didn't know... They ruined my wife's birhtday not once but twice... he offered me another bouquet of flowers to which I told him to go pound salt and wanted a full refund for their mixups, Khadim stated he could only refund me the delivery fee... POOR CUSTOMER SERVICE! STAY AWAY FROM THESE PEOPLE! THEY'RE HORRIBLE! AND DON'T CARE.

Date of experience: October 6, 2020

Stacey K.

California

1 review

2 helpful votes

Flowers look like they were on a dump truck for three days.

May 30, 2019

Wilted. Wilted. Wilted. Wilted. Wilted. Wilted. Wilted. Wilted. Wilted. Wilted. Wilted. Wilted. Wilted. Wilted.

Date of experience: May 30, 2019