Wish there was the opportunity to give a negative number. I have NEVER dealt with such poor customer service or response time. They quickly charged my card and that was as far as it went. I called the day after it was to be delivered and they said they could get something else out earlier. Didn't know Marty McFly was now doing floral deliveries. Now trying to send another arrangement but they wouldn't charge me a delivery fee. Horrible! Only used them thru Rakuten. Will be letting Rakuten know about this as well