Florists.com

I wish I had checked for reviews before using this company. I ordered flowers to be delivered prior to an out of town memorial service. As I did not receive a "thank you" from the recipient I asked her about them... They were never delivered! I contacted Florist.com customer
Service and was told I'd get the service fee refunded and that the local florist never acknowledged the order. I asked that the local florist call my friend before delivery to assure she'd be home... nothing. Today, after talking to my friend and learning that there had been no such telephone call, I contacted Florist.com to cancel the order. 15 minutes later my friend received her flowers. There's a serious problem this this system, if you need flowers delivered in a timely manner I suggest going directly to a local florist with your business. To be fair, the customer service representatives I dealt with were pleasant and helpful but I would have preferred that there had been no need to contact them in the first place.

I ordered flowers to be delivered for a special birthday and they charged be 75.00 including a 75 delivery charge. Date of delivery NO FLOWERS. Tried to call, email and Track. NO RESPONSE. Nothing about a refund. DO NOT ORDER FROM THEM!

Ordered flowers to be delivered May 21st. Changed ticket to have them delivered May 19th. Did not arrive the 19th nor the 21st. I called on the 22nd... was assured verbally and in written that they would now arrive the same day. The 22nd. A phone call was made to the recipient assuring delivery by the 22nd. And it never arrived. I now called the 23rd wanting them delivered the 23rd... and that could not be guaranteed... ARE YOU KIDDING ME?!?! Had to call local florist and pick up personally so that I could try to mend situation. DO NOT ORDER FROM THEM.

I ordered flowers about 15 hours before Valentine's day with a promised they would be delivered on Valentine's day, they sent me an email saying they couldn't make the deadline and I received him a day later free of charge today it is been 10 days and they are still as fresh and nice looking as the first day they came very professionally wrapped I will definitely order from them again they are the best flowers I have ordered in the past 15 years

Flowered were NEVER delivered. After days of phone calls and emails. Such a let down. Might as well just throw your money in the garbage. 10/10 would not recommend

I purchased flowers for a very important occasion and the day of delivery i checked the tracking and it said it was on its way. By mid day i received an email from the company saying that they were not able to deliver it and i had to start a new order for something else that would be delivered another day. It was so misleading and had i known about this and it didn't say it was on it was that morning i could've had a chance to purchase something else but i had NO TIME. I saw many reviews saying the same thing and didn't listen. DO NOT LET THIS HAPPEN TO YOU!

Placed Order, they took my money and then cancelled order because they have no florists in that zip code.

I am very disappointed with Florists.com. Not only was my order NOT DELIVERED, but if I hadn't called Customer Service to find out the status of my order I wouldn't have known that there was a problem. Their 'Tracking System" apparently wasn't working, or so I was told. My call was re-routed several times until I finally got a hold of someone who tried to answer my queries. It seems that my order wasn't going to be delivered as promised and expected. If their local florists can't complete their end of the deal, then maybe it's time to find new associates that can. I will NEVER DO BUSINESS with FLORIST.COM again. This is a POOR way to run a business and truly a Broken Business Model. Oh, I was offered a refund of my shipping if I would take delivery a day late. I let them know that that was unacceptable and I wanted a FULL REFUND and cancel my order. They did refund my money, but the failure on their part, ruined what should have been a memorable event for my loved one.

I ordered a flower basket to my mom's house for her birthday. I paid extra money for quicker delivery to arrive on the day of her birthday. Firstly, it arrived a few days after the special delivery I had paid for, which I was not refunded for. Secondly, it did not come with the card that I had paid for, which was disappointing. The flowers themselves were SQUISHED. The plant was supposed to be living, not cut, so that she could water them daily, but all of the flowers were already dead and mangled upon arrival. I had emailed them with photos that my mom had sent me of the product (photos were taken directly after arrival), so I sent these photos to their email within one day (their refund/replacement policy is 3 days). Their "customer service" replied to me a week later and told me that because it had been a week and their policy was three days. This obviously was a bit frustrating because it was not my fault that these people took an entire week to reply to me. Anyways, I hassled them to death. Literally had harassed them with probably around 30+ emails (which took around two months) and I FINALLY got my replacement! The replacement flowers were only slightly better than the last, but my mom had managed to fix up the first basket of flowers and intended to do the same with the second. A year later and both baskets of flowers look very nice in her home (no thanks to the company), but I will never ever order again from these people.

Tldr: Company sent a really bad basket of flowers late, took me months to get a replacement, they were very rude over email and uncooperative, but the flowers look nice after a year