FlighthubReviews 5,071

I had a really bad experience with Flighthub and this is the last time I will deal with them, 3 times bad experiences were enough!, I purchased a ticket, clicked on upgrade for an amount which I was not able to use (money wasted). When I wanted to use my upgrade, message showed that I could not, went back and forth with Flighthub and the airline, airline told me they have not received the extra fee I paid to flighthub, spoke with 3 agents there, very incompetent and were talking to me on the phone as if they wanted to get rid of me and that is for an issue that was not even my fault. I will NEVER EVER AGAIN use flighthub and will let all my family and friends know about this bad experience.

At the very least, they should have some basic knowledge to be able to advise customers about items that are outside of normal carry-on regulations. They just say 'go to the airline website' and only after I called United was I informed that I needed to get my CPAP machine approved by their Accessibility Desk as a carry-on medical device. If an ordinary person like me can contact United for all these details, why can't FlightHub staff do the same to familiarize themselves with baggage requirements? It would be a great way to sell more tickets if a customer is informed of all this when making a booking. But since they send us to the airline website, that is where I will go the next time to book my flight, instead of to FlightHub.

The customer service is very sweet when you have to buy a ticket. Try to cancel and they get rude and bang the phone down. I spent almost $700 on tickets and they refuse to cancel due to an emergency I could not avoid. The customer service is in the Philippines, very bad English. Could not understand a word it was like she WAS answering the phone from her house as I could hear children crying in the background. DO NOT BOOK WITH FLIGHT HUB.

I just read a CBC article on customer complaints related to this company and it stirred up old memories for me. My partner and I booked a trip that flight hub mixed up the information for when they sent us back our itinerary. After a BATTLE we finally convinced them to fix it but then they changed my last and first name to the same as my partners... when we showed them this error they refused to fix their error. They said the tickets were null and void with the name error and there was nothing they could do. My partner (and I am not exaggerating in the slightest) had to call first thing when they opened in the morning and stay on the line until they would close at night for 3 days in a row. They would pass him around to different people... put him on hold for hours on end... Say they had to call the actual airline, put him on hold for hours, then pick back up the line and say there was nothing they could do because the airline was closed (they would WAIT for the airline to close so they could say that). They removed notes... told blatant lies... I just cannot say enough horrible things about this company. It was the first time in our lives we ever thought we were dealing with actual criminals.

DO NOT book through them.

I selected one star because that's the lowest option allowed, but the service was much less. The timeline of "service" if it can be called that was as follows:

2:53am - 39 minutes to rebook flights for the following day at the same times with the same airlines.

By 10:30 in the morning, I noticed three large charges pending on my credit card totalling over $2000.

10:22am - 2 hours 50 minutes with three different agents, including a supervisor and a manager trying to sort out where the pending charges came from, as well as confirming flights for the following day. At the end of this call, after numerous instances of "please hold for 3 to 5 minutes," even the manager could not account for where all of the charges originated, or the fact that they were billed in US dollars, given some charges came from a US office while others did not. In addition, the manager refused on multiple occasions to refund the $125 service fees per passenger totalling $250 as a sign of good faith, and for the inconvenience of almost 3 hours on the phone trying to sort everything out.

This was my first time using FlightHub and, as a seasoned traveler, I had high expectations of good rates paired with accurate service. FlightHub did not deliver, and I will never be using this service again, nor would I recommend this to anyone.

At this time, I have been told I will receive a call regarding the charges when they are posted and not pending, and to discuss call recordings and agent accuracy. This has been a terrible experience, and I regret ever trying this service.

Finally, after all this, FlightHub still gets their service fees and whatever commission they may make off my flights, though the manager did let me know that in many cases the company does not make a commission. Rather than handling this situation with a "customer is always right" and "what can I do to help?" attitude, I received much defensiveness in favour of the company and their business model, while still being riddled with "ums" and "uhs" as they could not locate the origin of the charges either.

Do your research before using this company. The Better Business Bureau has received 800 complaints in the past 12 months. Find the following CBC news story link below. It is an investigation into this company. If you value your time and money and don't want to gamble your hard earned dollars, consider using a more reputable company.

https://www.cbc.ca/news/business/better-business-bureau-bbb-flighthub-justfly-complaints-1.*******

We bought Flighthub's CSA Travel Protection for uncancellable flights - $73.48. When our grandson was injured and his event cancelled, no need for the trip. In order to file a claim, you HAVE to cancel the flights - which cost me another $300. Now CSA says it has to be injury of one of the traveling members - when the category precisely says "Injury of a Family Member". Skip the insurance - in fact, skip Flighthub altogether and deal directly with the airline. You will pay more - or will you?

Flight hub takes your money
We cancelled our flight in less than five minutes because flight hub change the pricing in the middle of the payment process we asked for our full money back and they said they will charge us a penalty for cancelling $150 we were able to negotiate them down to 75
We shouldn't of paid anything we cancelled with in five minutes we cancelled right after we made the booking and was charged when we discovered what the new price was I've gone to other websites they cancelled no problem not flight hub do not use these people
Kevin A

My travel mate was hurt, he is also a climbing partner. We were going to climb mountain in NZ. Because of my mates injury I tried to postpone the trip. They would only push the flight forward as far as the booking date not the flight date. I tried to talk to a supervisor. The attendant refused. They phone line started to crackle and break up after this. They must have very poor line or maybe the attendant was trying to get rid of me? I could barely understand the attendant. It was like trying to talk to someone who didn't understand what I was trying to say. I will never use flight hub again and I will try to make sure everyone I care about does not use flight hub as well.

They have the worst customer service, basically, they ignore whatever you say or any docs you provide them, I needed to cancel my parent's flight due to my mother's medical emergency, I sent them the doctor's note stating passenger can not fly and it will be dangerous if she does. First, they said note it's not acceptable after wasting 45 min of my time over the phone with them finally they read the note for the first time and realized it is acceptable. Then they said they have some technical issues in their system( out of nowhere) so another 20 min on the phone and now they want to charge $200 for cancellation so I spoke with the airline and they said they have no extra charge for the cancellation since this is a serious medical emergency. I mean WTF, this site needs to be closed down asap and the owners and managers need to banned from any business in the future.