FlighthubReviews 5,070

I paid $1150 for tickets through Flighthub before anything to do with COVID was announced in Canada, or it was any kind of public knowledge. The tickets were for mid-July with Air Canada, so this was months ago at this point, and Flighthub will not let us see a dime back without docking $40 for criminally mis-advertized "cancellation insurance" that was apparently only good for cancelling within a day of booking the tickets, and $70 for "handling fees."

We cannot physically go on this trip without a government mandated 14 day isolation period upon landing at out destination and again upon return. 14 days is longer than the entire trip! And still all they will do is dock 10% of the ticket cost for a "Future Travel Voucher," and yet they insist we are "good to travel." Absolutely criminal.

When I called the help line, which took me 2 hours to find because it is nowhere on the website and the number Google gives you loads a completely different number into your phone when you click on it that takes you to a robo-voice flight status checker rather than anywhere useful, I was told after an hour wait to go to hell in the most canned, corporate way possible and that there was no one else I could speak to about even getting a full credit. That the managers "were not taking ANY calls" regarding refunds or dissatisfied customers.

-5/10 never use Flighthub unless your hobbies include lighting hundred dollar bills on fire.

First of all - they never told me my flight was cancelled. Nothing to do with co-vid. Second of all, I tried to amend what's going on, and try talking to someone on the phone - THERE IS LITERALLY NO POSSIBLE WAY. I have a credit with WestJet now, but I had to pay a large fee to get it, and I literally can't use any of the WestJet flights. If there was any possible way to be in contact with a human, I'd give it 2 or 3 stars.

Never. Use. This. Site.

I bought 5 tickets from Flighthub in February 2020 and my flight was scheduled to start end of June 2020 however three weeks before my travel date I have received official emails from the Airline company advised that our flight has been cancelled due to COVID-19. When I contacted Flighthub to get a refund option they informed that there will be a cancellation fees/penalties of $250 per ticket and another $35 per ticket as processing fees. I tried several times to speak with a manager but they refused transfer the line and advised that I will get a call from Flighthub manager but never received this call as of yet.

I don't recommend dealing with Flighthub even if some times they have cheap prices but there are hidden fees and penalties. Also they are unprofessional dealing with the escalation calls.

I was suppose to travel yesterday but due to COVID i cancelled my ticket a month ago because it stated on their website that the airline (Air Canada) will be giving out refunds due to COVID. I called today to follow up on my refund the representative said that
1, the info on the website is incorrect
2, The airline (Air Canada) is not providing any refunds

This does not make sense to me because when i had submitted my cancellation they sent an email stating that my refund request has been submitted to Air Canada and it will take 4 weeks to process the refund. It's been more than 4 weeks and they haven't sent any updates or status. I had to find out from their customer rep that they are not giving me the refund when states clearly on their website that i'm eligible for a refund by Air Canada. FlightHub give me back my money.

First time I used this site to book a travel - and the last time. Finding a flight and booking it was easy. The "fun" part was later.
When plans changed - the site indicated that there were a cancellation fees - that's understandable.
Then they said that there would be an available credit for future travel, as long as its booked with the same airline. Ok, that's fair.
Trying to book later - holding time are in excess of 1 hr, plus half of the calls either dropped immediately after they answer the call, or some technical issue happens and the representative is "unable to assist, please call tomorrow".
Finally I got through to them, they were able to book another flight. But- asked me to pay an additional $1057 for the tickets as "they couldn't book at the advertised price, it was needed to be a next price tier".
Tickets were promised to be emailed within 24 hrs. NOTHING. Not in 24 hrs, not on 48 hours. Caked back - was promised to have the issue resolved.
4 days later - no refund, no tickets, no resolution. Then spoke to another sales associate - abs when she told me that I needed to pay an additional $399/ticket - I just couldn't believe it. Over the two and a half weeks of trying, $6400 out and no result. ABSOLUTELY NOT RECOMMENDING THIS SITE. STAY AWAY IF YOU VALUE YOUR TIME AND MONEY.