FlighthubReviews 5,070

They have my money for 2 years, no tickets booked, for ever waiting for refund. Don't deal with them

They will take every opportunity take your money unethically. Who speels their kids name incorrectly. They set their computer system to do that so you need to pay them 75$ to fix the issue. They call handling fee, while airlines are not charging for change or correction.

On June 27 I paid $450 to Flighthub as my ticket was canceled by the airline for some reason and the fee was to get another flight instead. A few days ago I got an email saying there were changes to my new flight. The flight was actually canceled again by the airline! I would like to share screen shots of the 7+ hours of wait time on the phone today just to know what the status of my flight is as I thought Flighthub was supposed to be helping me get another flight instead of the one that was canceled, I contacted them 3 days ago (stayed on the phone 3 hours, 51 minutes), haven't heard back. Yesterday at 6 am someone called me as I had a call scheduled, she had no idea why I was calling and she didn't help with anything! She said I'll be contacted soon and two days passed and I didn't hear back. They don't help with anything, no information so far! Today I stayed waiting for 4 hours and then disconnected, called again and I've been waiting for 3 hours 50 minutes! They send emails asking for input and to call them and this is what has been happening. I basically got scammed, paid an extra 450 dollars to get flight that was canceled soon after and no refund was issued and no one is willing to help or contact me. Worst experience ever. I truly regret booking my flight through them.

Hi All, After dealing with Flight Hub, since July 2 and now is July 15, hours and hours on the phone, I think we need to submit a group claim and to to take legal action against this company. PLEASE DO NOT BUY FROM THIS COMPANY!
Long story short- we were trying to reschedule a ticket canceled due to Covid situation, and I was told we have the ticked July 9, I decided to check if we really have the ticket, since we do not receive the electronic ticked via email, and SURPRISE there is no ticked. Now the new ticket cost me more- instead of $791 it cost $937, because someone didn't do his job I should pay more. PLEASE DO NOT BUY FROM THIS COMPANY I had my lesson, I hope other people do not do my mistake and use FilghtHub

They don't refund the money when airline says that flight hub should refund your money. Also, you can not talk to an agent because they delete that option. Never ever buy a flight ticket from Flight hub.

- Fiancé purchased our round trip flight through FlightHub on June 28th, 2021
- Paid $20/each for a last minute cancellation option, which was not what we were promised when we read that feature during check-out.
- We received our itinerary from Swoop, but not WestJet, the flight doesn't even exist in their system.
- Our flight home was then cancelled by the airline
Swoop, so we contacted Swoop them directly for a refund. However, FlightHub still shows the flight as active and not in fact cancelled.
- Now that we have no way to get home from our trip we wanted to also cancel the WestJet flight there. WestJet has a full refund policy in place for all
Flights booked before June 30th, 2021. We could not deal with WestJet direct as they said to contact FlightHub. FlightbHub says there is no option for a refund at all. Which is a lie. Offered a credit, but reviews state the credit is subject to a bunch of other fee's and doesn't cover taxes so you end up losing most if not all of it.
- On hold for hours trying to get in touch with FlightHub, passed from agent to agent, no one could assist, or refused to help.
So now we are stuck with a flight that doesn't exist, and no way to get home. Call center is useless, holds are a 2 hour wait. Company has been sued for falsifying pricing, fee's and cancellation policies. DO NOT TRUST THEM. Wish we did our homework, we never use third party for bookings but the price was competitive. Now we know why...

Impossible to get through I am a senior and am not text savvy. I want to leave from Moncton instead of Charlottetown, PEI. I called but to no avail to try and. Hange the itinerary

Once this company has your money you are screwed. VERY easy to buy but good luck if there is any changes, like COVID. (3) 2+ hour phone calls! Still not corrected. BUT, if you press make new booking, just a 5min wait. BRUTAL service that likely hopes people just give up and let them keep there money

Made reservations to go home during the pandemic, the airline made changes to my ticket so I tried getting in touch with customer service at flighthub after staying on hold for 45 minutes I got a hold of an agent I explained the whole thing and was abruptly put on hold for 4 HOURS and the call just got cut and no callback. Requested a call back 2 days later only to have the system cut me off even after I answered the call. I just called the airline after that and sorted it out. For the return tickets, I requested for cancellation and was entitled to a refund. I called and spoke to an agent at flighthub to cancel my tickets, 3 weeks later (2 days before my flight) I still didn't receive a cancel confirmation called again only to find out that there was no cancellation requested made and that I have to call the airline directly after a stressful few hours BA was very helpful and cancelled my ticket. It's been 15 weeks now and I haven't seen the refund yet and I can't get a hold of any customer service. This company is a scam and extremely not trustworthy, I am never gonna use flighthub to book any tickets ever, I would highly recommend you take your business somewhere else.

Just terrible service. Worst place ever. Do not trust them with anything or you will be waiting for hours on the phone with any question.

In a difficult year I tried to give Flighthub a pass on their awful customer service. However from the agent misleading my fiancé on the phone to the versatility of the travel credits- which voided our full insurance we purchased, to the crazy wait times to get help, its been an awful experience. Edit- 4 hours to get a rep. They admitted the price differences are crazy and tried to make up with a decent flight replacement, but no upgrades or money back. Slight bump for the empathy but little improvement for the hassle or the 700 difference in value.

I was on hold for 4 hours to talk to an illiterate agent, he then hung up on me. I then Spoke with the airline directly they were little helpful and told me that FLIGHTHUB was trying to screw me to keep my money. Extremely disappointed. I will continue to make reviews everywhere on social media. Flighthub refused to help at all. Now purchasing another ticket to get home.

Made a big mistake to booked our flight with FLIGHTHUB i wish i paid thousand $ more but not dealing with flighthub. After i booked our flight 3 hours after called flighthub customer service to change the date after 2 hours of waiting system asked for my number for a call back and i received a call 1:30AM after 40 minutes of conversation she told that your flight will modified and we will send u an update confirmation on ur e-mail in 24 hours and its the 4th days still not done yet we don't know what to do. This is after calling customer service more than 6 times and right now i'm on hold for the past 3 hours.
Very poor customer service
Please think twice before booking with FLIGHTHUB pay more elsewhere and dont make same problems as i did.

Flight Hub is terrible! Do not use them! I booked a ticket with them, and a couple of days later they sent me an e-mail saying my itinerary had changed. The new times did not work for me. I have tried to contact them, but I only ever get answer services and never get through to a person to try and resolve this. I will never be using Flight Hub again. I reccommend booking from the airline itself.

I had to get a change in a flight because of COVID and received a credit from flight hub. I could not make changes with the credit on line but had to call. I was on hold for an hour to two hours three times and then finally got a hold of someone who rebooked my flight with the credit. Saying that I would get an email with the flight info. Never got the email and right up till a week before the flight I did not get the email. I went to the web page and it send it was pending and I would get an email... never did and had to pay for a flight directly with the air line. I will never use flight hum again, there service is miserable

I am here to review my first and only experience with flighthub. I booked family tickets from Toronto to Cairo. The connection was cancelled and they did not inform me by email or phone. I discovered the change luckily before the travel date. Of course I requested a refund which they confirmed that I will get. My refund was not received, they do not answer the phone calls, and if I am lucky they pick up the phone, they keep me on hold for at least 3 hours and then... hang up. Please if you read my review and you have a refund with this agency, please file a complaint against them on tico.ca and better business bureau. Thank you.

Please guy don't buy tickets from here
You will receive 6 8 time canceled canceled
It's take people money I got 5 tickets from them but it's was my first time
Buy tickets from Emirates who wanna go outside country please it's a bout 6 months I call about my refund I still did not get it