Flighthub

1) Do not purchase the cancellation protection. They will not honor it. My return flight was cancelled, the airline (not Flighthub) did refund that leg of the flight but, FlightHub acted as if the cancellation protection did not exist and would not refund my departing flight fee.
2) Their Customer Service reps have major difficulty understanding Americans. I don't even remember how many times I had to repeat myself.
3) Very negative experience, it was like talking to a wall.
4) Bottom line: do NOT use this company. Book your flights directly with the airlines.

Finding the lowest price was very easy. Everything on the site works as expected and all major airlines were included in the searches. My only complaint would be that flight numbers are not displayed on the search pages, which would come in handy if you're trying to book the same flight / round trip as a friend.

Terrible company. Always after their money and commissions and not ready to help in case of trouble. Flight hub deducted $106.26 x 2!from my credit card without my consent. I could not even get them on phone to ask questions. They only talk to you when you want to buy tickets, when they want to get your money. You will be on your own if any issue arises. Be careful with Flighthub, their customer service is zero.

I wanted to adjust my ticket by a couple hours and flight hub said it would be $700 - so I asked to only use one leg of my ticket. No your not allowed. The fellow on the phone had a thick accent making him hard to understand and when I asked for a supervisor he pretended to put me on hold but hung up.

Then the next person gave me a refund however did not clearly outline the fee costs as I was billed $150, then refunded all but $100. The original ticket was $495.00.
I booked a ticket on Airmiles and will never ever use or recommend flight hub. It is a scam in my opinion and their customer service was horrible.

Oh and the refund does not get refunded to you for 6-8 weeks. Really you take $150 in seconds and then cannot refund the difference for many weeks?

BEWARE! Your better off to book with airlines directly or use Airmiles.

Bought two tickets almost 2 months in advance, found ticket prices had gone down a few weeks later. Flighthub offered to cancel reservations for 150.00 and re-book flights. What they don't tell you is there is additional cancellation fees! We paid over $1200. 00 for original flights, they gave us only a $600.00 credit towards re-book in our flights! Scam scam scam! Called the airlines that our original flights were booked through and they were able to re-book our flight for a $200.00 fee and gave us 100.00 voucher for future flights. Thankful we will never have to deal with Flighthub ever again. Beware!

I previously booked with flight and had to cancel due to family member passing away. They assured me I would be able to use my credit for future flights which I've tried to book. Now they are saying I owe them $4000. 00 dollars more on top of the 3800. 00. I already paid. I have called numerous times trying to get help regarding this matter and not one person has been able to help. They give me the run around that they spoke to Air New Zealand but when I call to speak to Air New Zealand they say its easy to apply the credit but when I speak to Flight Hub their answer to everything is NO. You have to pay on top of the credit. It seems like I haven't gotten help with this issue for over 1 year. I don't think flight hub should be able to operate a business that has no customer service. I wish I had read the reviews prior to booking. This company is a joke.

I called Flight Hub and cancelled my Elite membership five months ago to find out that my credit card was still charged membership fees all theses months.
After I found out, I contacted customer care at three different instances. I was kept on hold for extremely long time. They promised to refund the wrong charges but refused to provide the cancellation number. They promised to send the cancellation e-mail within 24 to 72 hours but nothing happened.
Unbelievable!
I'll ask my credit card security to resolve the issue with Flight hub.
Very disappointing?!?!?!

I booked a trip with this company. My trip was 20 hrs 26 mins, then it has been extended to become 25 hrs 47 mins, because of one the flight's delay. Thus, I have kept trying to contact an agent from customer support and sending emails to change the date of the trip or help me in any way with no response! I have two elderlies traveling with me and they can't handle a long waiting time in the airport. But this company never replies! Never book with this company, run by robots I guess.

I've used flighthub a couple times and this past time I realised that my prices on my credit card were changed to American dollars rather than Canadian and there were multiple other fees I was not aware of. I called flighthub and was reassured that the cost would be put through in a couple days for the quoted price I was originally given when I booked. I didn't believe them at first but the price balanced itself out except for a $20 fee.

Ive tried to add an infant one way on my ticket which they said was totally possible after I purchase tickets. However after calling them back I found out its not and I have to purchase the ticket for infant both ways. I then contacted air line and purchased a ticket for baby for only one way flight without a problem. Also Im tired of wasting 5 minutes in the beginning of each call on all the ridiculous Id be more than happy to assist you stuff and listing each plane on the flight for confirmation that thats the flight Im talking about. These guys need to change their policy in order to be more concise and effective.

I bought insurance for cancellation and change, turned out to be for 48 hours! Air france cancelled my flight and Flighthub won't refund me! They charged me for handling fees and they gave me credit to use within 6 weeks, during the pandemic! Customer service agents do not speak good english They don't understand. They are not willing to help or file requests or complaints. I requested a refund, I ended up being charged more money on my credit card without being informed.

Before, I always went to the nearby travel agency to book all my flights. After seeing their website I was a bit doubtful, as I don't usually like giving away my info online (not very tech-savvy here lol) but my friend's wife recommended it to me so I went ahead and booked a flight to LAX.

I was really surprised how easy the transaction was, I did not even need to call their hotline. Recommended for those with little knowledge on online transactions!