FlexShopperReviews 789

I made a purchase through flexshopper for a electronic device and I have had nothing but a nightmare with billing and customer service. So let's start with billing I picked up my item with no down payment and I thought that was great except they added some protection on which I did not want. One day later after picking up the item I had a payment that was due, however, I had changed the form of payment and was told that it would be taken from the new source of payment and not the original. The next day I was charged on both accounts. I called and was told that it was a extra payment. I told the representative that it was not and that I just changed payments form. I got no where with this rep. She did not listen to me.I had to talk to a supervisor and she explained that it would go ineffect the following week.Then the sup returned the money to my account. Following week I got charged 2 times again and another fee. I called back and waited on hold the first time 10 mins. To only get hung up on by the automated system when it was my turn. So I called back again waited another 18 mins to get hung up on again by the automated system. So for a 3rd time I called and waited almost 45 mins to finally get a rep whom could hardly speak English. I had to explain myself over n over again to get them to remove the extra charge and reverse the extra payment they took out. The next payment come due and they did not take it. I called again and again to get hung up on. I wouldn't refer my dog to these ppl.

Yes I ordered a black stone grill from them and they said that it was delivered at my residence and we have looked for 2 days and still can't find it but yet they're still trying to tell me that I got to pay for it and nobody's found it yet and FedEx is even got a investigation out on it about it I just want to get my grill I have no problem paying for it I just want the grill. I would add some photos of the grill like it asked but guess what I don't have the grill so I can't give no photos. I purchased it through flexshopper and to get an invoice is like an act of trying to go through an act of Congress they don't want to give it to you because they know they're ripping people off

Do not work with them. At all. We paid our leases off back in Dec. They wait until 4 months later to tell us our leases were never paid off. We told them multiple times that they did not have our permission or authorization to take out a payment that doesn't need made, but yet they still did it anyway. They are HORRIBLE to work with. They are rude, ignore you, and STILL try to tell you you're lying about everything even after sending them proof of every single payment made.

When they started you could buy an item at market price, you had 90 days to pay it off before you went on a pay double journey. Now their prices are way over market value (like finger hut) and then you pay double of the inflated price. They are a bad option even if your in a bind an unable to finance elsewhere. Theu are gready and should be avoided. Find another way to get what you want/need. And yes they often mess up payments and WILL NOT REVERSE FEES. This company went from a helpful tool to complete trash.

I had canceled my bank account to open another one. I had forgotten it was attached to my Flexshopper payment. I had not even noticed it until a few months went by and I say an email. I called and set up my new bank credit card and paid 4 payments up front. The next Friday they automatically just deducted 5 weekly payments at once from my bank account without warning. My electric bill payment bounced because of it. I called them and they told me if I set up a payment arrangement to catch up on the payments, they would not do that again. I set up double payments each week. So on 3/10/23 I was to have 2 weekly payments deducted. I paid my elevtric bill. At the time I paid it, there were 2 Flexshopper deductions from my bank account. I deposited some cash into my account and went into my banking app to see my new balance only to find 2 ADDITIONAL weekly deductions from Flexshopper! They just do what they want to do! They TOLD me to set up payment arrangements, ignored them, and took out 4 weekly payments in one week anyway! NEVER dealing with Flexshopper again after this is paid off!

If you care about your credit and paying double the price for items then run. Flexshopper will process payments that don't coincide with pay day and sometimes won't withdraw so they can tell you, you missed a payment and charge a fee. This happened to me no matter how many times I called and took time out my day to make sure payments came out when they said they would and each time you'll be told something different and they'll never process payments when they say. They use predatory practices that will soon bring this company to an end.

This is the worst service I have ever used. I was tricked and conned into using these services. They Debit your account multiple time each week and then when you pay it off they continue to debit your account after you pay it off. Avoid at all cost people

So I made a Payment on my due date and then this company takes another payment 3 days after I make my payment, so I state why not apply the 2nd payment you took to this weeks payment customer service rep states IT DOESNT WORK THAT WAY, so the only way it works is that they can take my money twice and I have to wait 3-5 business days to get it back instead of you just applying it to my next payment since your the ones MAKING THE MISTAKE Unreal would I recommend this to anyone NOPE not at all

In September lost job. Caught up payments on 10/20/22. Then it showed iwas behind again.called in talked to a supervisor. He reversed some nsf fees he said. Told me I was good. Went in this week to look at my account. Now they are telling me I'm missing a payment for may and October. Called in to speak to a supervisor and Sonia Hu on me. Called back in they transferred me to billing still could not answer my questions. Said will have a supervisor call me today have heard from no one. Run away from doing business with this company. They pull out double payments, and no one can give you a straight answer.

I needed engine work on my car and my mechanic told me I didn't have to pay anything right away. That sounded like a good deal so I applied. I was told that when I was ready to pay it off I could do so anytime. When the mechanic put me on the phone the only thing they asked was did I see the contract. Of course I said yes. In hind sight I shouldn't have taken the word of a mechanic trying to push a product he doesn't even work for. How can he give accurate information. After a few months I tried to pay it off in full. The representative told me that I had missed the deadline for that and now had to pay for the FULL 52 weeks. Then he told me my representative the day of applying should have told me that. They did not. So a fix of$532.05 snowballed into I have to pay them $1198. 60. They are a rip off! They will double the price on you and try to force you to pay it. It is not worth the headache in the long run. The sad part is trying to save money is actually costing me more.

Had too close down my bank account. They kept over drafting my bank account. I asked to speak to a manager. Managers don't come to the phone. I am struggling financially they don't care they were not willing to help me. In order to talk to me they only wanted a payment first. I've been waiting for a call back because the supervisor was to busy to come to the phone it's been 6 hrs still no call bank I refuse to give them a bank card. And they refuse to take a check. That will be the only way I will pay for the products at this point that I need to pay for.

This company is a joke between there computer systems not working properly poor customer service and there own employees are miserable because they are mistreated by the higher up. Not to mention they have off shore employees not located in the US that have no idea what there doing making matters worse. Beware of your worse experience when lease to owning with this company.

I was denied a spending limit with out an explanation as to why. They said, I could find the reason why if I wanted to know. Of course I want to know! So along with the denial there should have been an explanation! I should not have to search, email, message or text anybody! I I would've been a good trusting customer. Alot of my furniture I have gotten from businesses like this. Always paid on time. Never a problem. Flexshoppers prices are better but I'll pay the higher prices since Flexshoppers don't seem to want my business. Their loss of a good customer

Just had some foreigner call me from Georgia, asked why I was being called at 9pm at night (live on east coast), call center foreigner attempts to tell me he's "in Florida on the east coast and it's only 6:30pm here so it's no (that's right he didn't say not he said "it's no") later here I don't know what time it is there where you are" to which I replied "dude I'm in New Hampshire on the same time zone as Florida and its 9pm, why am I being called from a Georgia phone number while you're even located in Florida" to which I get the reply "aheheuwizjfhri" aka random foreign chanting and swearing. Really professional characters there, also the best part? They weren't even looking for me, they were looking for someone who I would guess owned my phone before me, so cheers to the broken English, foreign language swearing and chanting and also huge props for keeping it strictly professional when I said "sorry This isn't j this is x, I don't know who j is but don't call me again" and hearing "no you are j" I'm pretty sure I know who I am, but thanks man!

Also calling me several times a day Monday through Friday trying to find someone that isn't here is really exhausting. (3 calls within 2 hours of each other)

I would stay clear of this company, I paid my product off in January of 2022, then all of a sudden in April they charged me two weeks straight for the item that I paid off. Everytime I called them it was your money will be credited in 7-10 days. I called again today as its been 5 months. Now I'm told my account is closed and I am not owed any money. They owed me 98.22, just imagine doing this to 1/2 of their customers. I would avoid this company at all cost.

I was purchasing a portable air conditioner and a laptop, the laptop they honor 90 days same as cash but the ac they don't so while I was under the impression both items were 90days same as cash I was making extra payments to have them paid off in 90 days, well I called several times and each time I would get a different story, yes we honor it no we don't finally I said I'm returning it cause I'm not paying over $1,000.00 for a $400.00 unit, I asked if I could get my extra payments back and I knew what they were going to say I just wanted to hear it anyways "NO. BUYERS REMORSE " flexshopper you know what you can do with that, I will never buy from yall again I will post bad reviews everywhere I can. I work in a very large buisness in customer service and I will make sure everyone that walks through my door knows how yall are, I am returning the ac but of course I have to cover the shipping also, when all I did was pick it up at best buy, I hope enough ppl complain to best buy that they drop yall like a hot potatoe. Thanks for nothing but wasting my money and time and extremely poor customer service. Never again.

DO NOT BUY from this company or use them to help you buy anything at all. THEY WILL RIP YOU OFF. This is the worst company to ever do business with if you don't want to get ripped off.

This company is a total rip off and preys on the vulnerability of the consumer. They are sneaky in the sense that they do not disclose their intent unless you read the fine print and agreement word for word. What they don't tell you is that you can't get out of the agreement by paying your balance in full within 3 months. Otherwise, you canNOT pay off your balance without paying them 60+% so really, you are paying more than what you owe. They hide this very important piece from you unless again, you read the agreement word for word.