Do not work with them. At all. We paid our leases off back in Dec. They wait until 4 months later to tell us our leases were never paid off. We told them multiple times that they did not have our permission or authorization to take out a payment that doesn't need made, but yet they still did it anyway. They are HORRIBLE to work with. They are rude, ignore you, and STILL try to tell you you're lying about everything even after sending them proof of every single payment made.