FlexShopper has a rating of 3.8 stars from 788 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FlexShopper most frequently mention customer service, cynthia rodriguez and billing department. FlexShopper ranks 9th among Marketplace sites.
Flexshopper has been a great buying experience for me. I have used them several times and never once had an issue. It also helps me build my credit back up. Thank you flex shopper for being awesome.
I have been with flexshopper for 7 to 8 years. At first I didn't like it. However, it got so much better. I highly recommend it. I get most of my electronics here.
I went online submit my information, I was instantly approved with no delay, and was able to pick my item up from the store the very next day
I had good experiences with flex shopper but I was left hanging on when and how I was receiving my orders other that it is great
Er service. Rep hang up call twice. I've been trying to order an item for over two weeks. They processed my refund on an order because it was out of stock for store pick up. I tried ordering the same item via ground delivery, and cannot get past the check out page. I called to resolve the issue, and while asking questions about the continued long ordering process, the representative couldn't answer, and decided to hang up. I called back, and i guess it was too much work pressure for the same rep, so he hung up. Weird.
I got tires on my car not filled out an application in which i had the correct account information on, the first payment they tried to charge an old account and continued to do so, so now I'm 400 in the hole and they won't take off autopay... I was scammed big time!
Thank you for bringing this to our attention. We’re very sorry to hear about the issues you’ve experienced with your payments and account. We understand how frustrating and concerning this must be, and we want to help resolve this situation as quickly as possible.
Please contact us directly at (855) 353-9289 or help@flexshopper.com so we can review your account, investigate what happened, and provide the assistance you need. We appreciate your patience and the opportunity to address your concerns.
I have never had any issues with my purchases or products. All my
Products come in mint condition. Best way to make purchases 😉
Thank you for your feedback! We're thrilled to hear you've had a great experience with your purchases and that your products have arrived in perfect condition. We appreciate your support and look forward to serving you again. Happy shopping! 😉
Everything is wonderful easy to pay. Plus u get a early pay off. To me it's the best online shopping ever thanks again flexshopper.
Thank you for your review! We are thrilled to hear that you love shopping with FlexShopper and find everything wonderful and easy to pay. We appreciate your feedback.
1st time buyer, I was a bit skeptical. Transaction with way better than expected. Got my product in mail today. Very fast shipping, quality products only thing that could have made this better was if I received automatic updates throughout the process. The information is available though, you simply have to log in to view. Overall very good experience
Thank you for sharing your first experience with us! We're so glad to hear everything exceeded your expectations and that you received your product quickly. We appreciate your feedback about automatic updates and will take it into account as we strive to improve. It’s great to know our representative was patient and thorough in answering your questions. We look forward to helping you with future purchases! Happy shopping!
Both of the customer service were really nice. They took care of my needs and fix my problems. 10 out of 10 if I ever need help I know the count on them
Thank you for sharing your experience! We're glad to hear that our customer service team provided the support you needed and resolved your concerns. It's wonderful to know you feel confident reaching out to us in the future. We also appreciate your recognition of our affordable prices on electronics. Thank you for choosing FlexShopper, and happy shopping!
The site makes it very easy to purchase what you are looking for.I always like the face that you can do store pick up. Overall everything was very easy.
Thank you for sharing your experience! We're glad to hear that the process was easy and that the store pickup option added convenience for you. It’s great to know we could help make your Christmas shopping easier. If you need anything else, don’t hesitate to reach out. We appreciate you!
I have called customer service and have sent them an email. When I call them they say im like 300 in the que so clearly they dont answer the phone. This is a scam and rip off. Ive already paid and Im scared that they will take the money out my account for the next payment without me receiving the items. The website wont even allow me to take my card info off. I will be issuing a dispute through my bank and blocking them from any further purchases. Im so glad I didnt put my main card and account on there.
Thank you for sharing your concerns, and we’re very sorry to hear about your experience. We understand how frustrating this situation must be, especially when you’re unable to get the assistance you need. Our team would like to look into this for you and ensure your concerns are addressed as quickly as possible.
Please reach out to us at (855) 353-9289 or help@flexshopper.com so we can investigate this matter further. We appreciate your patience and the opportunity to resolve this issue.
Very easy to get the items you need thanks for the help this was great
Thank you for your feedback! We're happy to hear that the process was easy and that we could help you get what you needed. We appreciate your support and look forward to serving you again. Happy shopping!
Very nice items a vast great selection, great staff customer service 👍🏾
Thank you for your feedback! We're glad to hear you enjoyed the selection and had a great experience with our customer service team. We appreciate your support and look forward to serving you again. Happy shopping! 👍🏾
Once again they have failed to provide tracking information or and answer of where the items I have already paid for have not arrived. I am due to make another payment on Friday. They just keep saying wait 24 hours for the ticket to be answered. It has now been two weeks of fighting for answers. They blame the vendor. If that's the case then use a different vendor. Especially since when I placed the order it said it would ship from flexchoice. Which I'm assuming is run by FlexShopper. This is unsatisfactory and very poor customer service.
Thank you for sharing your concerns. We’re sorry to hear about the delay and lack of tracking updates for your order. We understand how frustrating this must be, and we appreciate your patience as we work to resolve this. Our team is here to help and would like to investigate this further to provide clarity and a resolution. Please contact us at (855) 353-9289 or help@flexshopper.com so we can address this matter directly. We’re committed to improving your experience and ensuring this is resolved.
I would love to see better communication on shipping of products.
Thank you for your feedback! We appreciate your suggestion about improving communication regarding shipping updates. Your input is valuable, and we’ll share it with our team as we work to enhance our processes. If there’s anything else we can do to improve your experience, please let us know. Happy shopping!
Like the previous woman said weeks went buy with no update no emails I spent days and hours trying to get ahold of someone as they were charging me and I had never even received the product I gave them a lease number asked them to cancel it they canceled the complete other lease not the one I wanted!? I was very specific and the agent even gave me the info back to verify and it was correct then I had to wait again for my refund and then for it to process again in which I waited another week for them to tell me the item was out of stock I contacted the vendor myself and got it figured out on my own without their help but it was a huge hassle and process I am not waiting on a second refund due to that item being out of stock after this I am DONE with flexshopper they charge 3-4X the amount of the item if you pay full term of the lease. Customer service is almost obsolete I spoke with the same 2 agents for weeks leading me to believe there aren't very many of them. Good luck my advice is to stay away. They just told me to wait 24hrs over and over for weeks.
Thank you for sharing your experience, and we’re very sorry to hear about the challenges you faced. We understand how frustrating it must have been to deal with delays, miscommunication, and the difficulty in resolving your concerns. This is not the level of service we aim to provide, and we regret that your experience did not meet your expectations.
Our team would like to address this matter and ensure your refund is processed correctly. Please contact us at (855) 353-9289 or help@flexshopper.com so we can review your account and assist you further. We appreciate your patience and the opportunity to make things right. Your feedback is valuable and will help us improve.
Great offers, could do better with tracking communication
Thank you for your feedback! We’re glad you find FlexShopper convenient and enjoy the great offers. We appreciate your suggestion about improving tracking communication and will take it into consideration as we continue to enhance our services. Thank you for choosing FlexShopper!
It's great for buying items when you don't have all the cash upfront and I was able to secure a decent spending limit. But the interest rates are high, and if you don't pay off in time, it really adds up. I had a decent experience with their customer service but I think tyhey could improve their communication on payments.
I regret using flexshopper. The application process was confusing and I was approved for a lower amount than expected. When I tyried to place an order, I encountered issues with verification that delayed the process. The customer service was not helpful and I felt misled. I won't be using their services again
Thank you for sharing your feedback. We’re sorry to hear about your frustrating experience with the application process and customer service. We understand how important clear communication and support are, and we regret that this wasn’t your experience.
If you’d like to provide additional details or have outstanding concerns, please reach out to us at (855) 353-9289 or help@flexshopper.com. We’d appreciate the opportunity to review your situation and address your concerns directly. Thank you for bringing this to our attention.
Answer: Yes they are. They fucking suck, don't ever buy from them.
Answer: Yes, this option is available on every lease! Our rates vary from state to state as well so a year lease may not always mean double!
Answer: That's a great question, Melissa. Yes! We lease brand new items to you. You can also lease refurbished, re-certified and some used items if you choose to do this. We hope this helps and happy shopping!
Answer: I place my order all happy. Then after receiving my confirmation I went online to look at the reviews of the company and to my surprise I was very disappointed at all the reviews and people complaining about not getting their packages and things like that.So I called and asked to cancel my order they said that the order has already been sent in. And "they sent a request to cancel the order" and if the order gets delivered to my house they told me to reject the package so the person sending it can send it back to flex shopper. Pretty much like every story is on here. But this is where it gets interesting... upon reviewing the contract. Besides all of the extreme interest rates at the very very bottom there's a document which entitles you to cancel your order within three days of the initial purchase. That's funny because over the phone they had told me that the cancellation request might take up to three days. So this is where it got even more weird, I was so infuriated I YELLED at them. I even said "the contract states I have three days to cancel the order, what games are you trying to play?" they still told me i was stuck. I threatened them. And then with in a few minutes they took my order off, so they can process the cancellation right away they were just trying to get me to get it delivered and at that point I would be stuck with everything. DONT BUY FROM A COMPANY THAT WONT LET YOUR RETURN YOUR PRODUCTS. READ THE AGREEMENT!
Answer: JoAnn you are obviously an idiot and CANNOT read. You have to look deeper into the statement you idiot. This person doesn't want to get caught up in a scheme of not getting what is paid for, broken merchandise, or late delivery. This person is basically asking if this company is legit and if all the negative comments are just hope you idiot.
Answer: Once item is ready for pick up, you will be emailed or it be displayed on your dashboard when you log in to your account.
Thank you for sharing your experience, and we’re truly sorry to hear about the poor customer service you encountered. We understand how frustrating it must be to face repeated issues with placing your order and to feel unsupported when trying to resolve the situation.
Our team would like to investigate this matter and ensure your concerns are addressed. Please contact us at (855) 353-9289 or help@flexshopper.com so we can assist you directly. We appreciate your patience and the opportunity to make things right. Your feedback is important and will help us improve our service.