business logo of FlexShopper

FlexShopper

Overview

FlexShopper has a rating of 3.8 stars from 788 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FlexShopper most frequently mention customer service, cynthia rodriguez and billing department. FlexShopper ranks 9th among Marketplace sites.

service
195
value
175
shipping
151
returns
111
quality
155
This company responds to reviews on average within 7 days
+63
How would you rate FlexShopper?
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New York
1 review
0 helpful votes
Follow Remigio N.
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Thank you for making my evening much better Thanks you Good service Good people Goodness all around.

Date of experience: October 6, 2020
New York
1 review
0 helpful votes
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Great service
October 27, 2019

Very patient for computer dummy what a Saint. Would call again. Can't wait for my phone.!

Date of experience: October 25, 2019
Florida
1 review
0 helpful votes
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Bad Business/Fraud
December 9, 2021

I made a purchase with this company through an Cash America pawnshop, at first I thought was a good idea, I had to constantly call them to make payments, and was making lump sum payments on a product that cost 800.00 at the pawn shop, as I was about to make my final payment, I made a payment of 100.00 and 2 days later they withdrew a weekly payment x 4 and then 2 more weekly payments 2 days later, and when i called they stated I was behind in my payments and all was owed was 75.00, and then I was told that i just missed paying it off in my 90 days period when I didn't even know there was a 90 day same as cash, for this was not advertised nor mentioned in any of my conversations with their employees, yet, they claimed I still owe an addition 799.99, like is this a joke. How when the 90 day same as cash is not even offered on the flyers they had these people presenting to others. Each time I spoke with someone I've always gotten a balance from them and written it down to keep up with my payments. So the last operator I spoke with was rude and had children yelling in the back, ground and pretty much could not, nor cared not to speak to me about this account, for she had and needed to tend to whatever was going on in the background, for her frustration of yelling at me as if I was her issue, the communication for this company is awful, as a consumer I have never felt so financial raped in my life. DO NOT BUY ANYTHING THROUGH THIS COMPANY, THEY WILL STEAL MONEY FROM YOUR BANK ACCOUNTS AT ODD HOURS OF THE DAY AND NIGHT. These people should not be in business, I could not even get a supervisor of this company on the phone, nor would any of the employees at my request transfer me to one or put them on the line, pretty much just ignored me and said that I have to pay the money. Nor can you get on the apps or website to pay on the account to see any information on the account. Just Bad Business all around.

Date of experience: December 9, 2021
T-Flex F. FlexShopper Rep
over a year old

Hello Zoyia, We apologize for your recent experience at FlexShopper. We attempted to reach you several times via phone and email to resolve this matter but, we have been unsuccessful. We ask that you contact us via email at resolutions@flexshopper.com or call our Customer Service Department at (855) 353-9289. Thank you.

New York
1 review
0 helpful votes
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Awful
March 10, 2021

They still owe me a refund from months ago, i wouldn't recommend them to anyone, this is a joke, Do NOT BUY FROM FLEXSHOPPER

Date of experience: March 10, 2021
T-Flex F. FlexShopper Rep
over a year old

Hello Gregory,

We are sorry to hear about the issue you're having. Our team is 100% dedicated to your satisfaction. One of our customer service representatives will be happy to investigate further.
Please call 855-353-9289 or provide your contact information in a private direct message.

Thank you,
The FlexShopper Team

Florida
1 review
10 helpful votes
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Stay Far Away
November 2, 2018

I got laid off from my job and immediately informed flexshopper because I had an account with them I was renting an Xbox One X they said my account would be put on hold until I found another job it took several months for me to find a job however I kept informed with them they said no problem let him know when I would start working out of the blue a few weeks ago they try to take a payment for no reason just put my bank account negative and my bank charged me a fee for that so my bank immediately blocked flexshopper so they can't charge my account again I thought no problem I once again contacted them and told him I was starting job and I would let them know when they could take payments in fact I was going to double up on payments just to get it out of the way I got my first paycheck my very first one and I had $280 in my account couple hours later I had $2 and some change I noticed it was flexshopper they took multiple payments out of my account when I called the bank they said flexshopper attempted to take $405 and it just kept lowering the number until they got something empty in my entire bank account they got the money because they change their name from flexshopper to flexshopper 2 to get around my block that I had put in place the bank was shocked they had to cancel my debit card and issue me a new one now all my bills are having to be put on hold until I can get a refund for $280 is that flexshopper took I called them they did not deny what they did and they Justified it in fact they demanded even more money an Xbox One X cost $500 I ain't been paying Faithfully for several months before laid off and yet somehow they were still trying to collect $405 from me and that still wouldn't have been enough to own it I do not know what the payoff balance is no more but I do know this do not rent from these people they will take every penny out of your account and not care what it does to you they really messed me up this week and they don't even care very rude on the phone blaming me for what they did and like I said you can't even put a block payment because they'll use a different name to get the money let this be a warning to all of you

Date of experience: November 2, 2018
Texas
1 review
0 helpful votes
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Violation of Laws
November 2, 2021

Flex Shopper does not respect No Solicitation laws; posted a flyer on my door when there is clearly marked NO SOLICITATION signs on the property.

Date of experience: November 2, 2021
T-Flex F. FlexShopper Rep
over a year old

Hello Jeremy G.,

We appreciate you reaching out to us, we are sorry to hear about this matter. We would like to address and review your incident. Please contact our Customer Service Team via phone at (855) 353-9289 a representative will assist you or provide your phone number in a private direct message for assistance as well.

Oklahoma
1 review
0 helpful votes
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Never approved
December 16, 2020

They declined me but it says don't against credit and don't use credit that's a lie what a crock...

Date of experience: December 16, 2020
California
1 review
0 helpful votes
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Awesome Customer Service
January 18, 2020

I called Flexshopper the lady I spoke to (sorry I forgot your name) was AWESOME! She was so helpful!

Date of experience: January 18, 2020
New York
1 review
9 helpful votes
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Horrible
March 30, 2019

They took $400 dollars out of my bank account, with out my permission, now my kids can't eat!

Date of experience: March 30, 2019
Colorado
1 review
0 helpful votes
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Great
January 28, 2020

It was easy and great and the rep was nice and may made my experience easy and smooth. Many thanks.

Date of experience: January 28, 2020
Florida
2 reviews
7 helpful votes
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WORST CUSTOMER SERVICE I HAVE EVER RECEIVED. NOT HELPFUL. NO DELIVERY. SHIPPING COMPANY REFUSED TO DELIVER.

Date of experience: February 2, 2018
Texas
1 review
0 helpful votes
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Cynthia was so fabulous, friendly, and helpful! You need all employees like her in your company!

Date of experience: August 28, 2020
Florida
1 review
0 helpful votes
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Recibí un trato muy profesional y amable, sobre todo por parte de la encantadora Cynthia.
Me ayudaron con la compra de los neumáticos de mi vehículo sin excesivo papeleo, les envié el estimado de la compra preparado por el taller y enseguida me aprobaron el préstamo, por lo que no dudo en recomendar ampliamente a esta compañía y su gran equipo de gente.
Gracias!

Date of experience: August 3, 2020
Tennessee
1 review
0 helpful votes
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Excelencia en todo
January 17, 2020

Flexshopper, excelente oportunidad.
Tenia problemas para realizar los pagos. Llame y me atendieron rápido, me ayudó la sra. Elsy, excelente servicio, excelente atención, logrando solucionar. De verdad excelente servicio le doy 20 estrellas.

Date of experience: January 15, 2020
Florida
1 review
0 helpful votes
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Me atendió súper bien la mejor q me atendió, ase su trabajo súper bien me gusto mucho como me atendió y me oriento mucho en lo q yo necesitaba

Date of experience: May 6, 2021
Florida
1 review
0 helpful votes
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Servicio al cliente los mejores,
Busca lo mejor para su hogar, deje que FlexShoper entre en su hogar con precios accesibles..

Date of experience: August 24, 2020
Virginia
1 review
0 helpful votes
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Glad I took the chance.
April 13, 2025
Updated review

I read a lot of reviews, some good, some bad. I was hesitant to make my order. My first experience was flawless. Zero complaints. Just made my second purchase, and I'm confident in that as well. Flex really saved me in pinch. I highly recommend, and will continue using myself. Thank you!

Date of experience: April 13, 2025

Satisfied
January 15, 2025
Previous review

Placed my order on Jan 6th, picked up my new 9 pro XL in store the 14th. Some times things just take time. I'm good with that. No complaints. Read a lot of negative reviews, had none of those issues. Will be using again. Thank you!

Date of experience: January 15, 2025