business logo of FlexShopper

FlexShopper

Overview

FlexShopper has a rating of 3.8 stars from 788 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FlexShopper most frequently mention customer service, cynthia rodriguez and billing department. FlexShopper ranks 9th among Marketplace sites.

service
195
value
175
shipping
151
returns
111
quality
155
This company responds to reviews on average within 7 days
+63
How would you rate FlexShopper?
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California
1 review
1 helpful vote
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Fraud
April 13, 2020

They took $160 from my account after saying I wasn't approved. Had to get a new debit card. Don't use this site.

Date of experience: April 13, 2020
Illinois
1 review
1 helpful vote
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I paid off 2 items. They will work with you on payments. I'm glad someone told me about thisprogram.

Date of experience: January 16, 2020
Arkansas
1 review
0 helpful votes
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Very helpful
January 20, 2020

Greg Roy was very kind and helpful. Flexshopper is great. Would definitely reccomend them. Every tim

Date of experience: January 19, 2020
North Carolina
1 review
0 helpful votes
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This online company really help saved my appliance need when I didnt know what to do. Thanks FlexShopper

Date of experience: January 24, 2020
Florida
1 review
0 helpful votes
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I had a very pleasant experience with the financial department. Thank you all for being understanding. Will deffenetly shop again.

Date of experience: January 30, 2020
Connecticut
2 reviews
0 helpful votes
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Great service
August 11, 2020

FlexWallet has been great for me. Today 7/11/20 I was helped by a customer representative named Greg. All my needs were satisfied. Thank you

Date of experience: August 11, 2020
Maryland
1 review
0 helpful votes
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My Rep was Amazing
August 13, 2020

Called in and spoke with Cynthia R. She was AMAZING. Very helpful. I appreciate her excellent Customer Service skills.

Date of experience: August 12, 2020
New Mexico
1 review
0 helpful votes
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I like you web sute
January 17, 2020

I got all my stuff in a timely manner I will tell others to use flex Shoppers to use the site in that I am very satisfied with the product

Date of experience: January 15, 2020
South Carolina
1 review
0 helpful votes
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Paid bike off
January 12, 2021

Cynthia was very cheerful loved her since of hummer out of everyone I have dealt with since October she was the best goid job

Date of experience: January 11, 2021
South Carolina
1 review
0 helpful votes
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I applied I have a checking account and linked it but because I don't have hundreds of dollars in there I don't qualify.

Date of experience: October 23, 2019
Pennsylvania
1 review
0 helpful votes
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Billing
July 28, 2020

Cynthia Rodriguez she was very helpful and I like her attitude Thanks for your help so keep up the good work that you do

Date of experience: July 28, 2020
South Carolina
1 review
0 helpful votes
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Cynthia Rodriguez
Was very knowledgeable on Assisting me with my account questions awesome customer service representative!

Date of experience: August 10, 2020
Virginia
1 review
0 helpful votes
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Flex Shopper is Great
November 24, 2019

Customer serivce was pleasant to deal with, particularly Tamarick. Very helpful and quick to respond. I would recommend to family and friends.

Date of experience: November 23, 2019
Illinois
1 review
0 helpful votes
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Review
January 16, 2020

Edrick in billing was very helpfull with my concerns and fixed everything and he was also pleasant to talk to

Date of experience: January 15, 2020
Maryland
1 review
0 helpful votes
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MARION
March 12, 2020

THE CUSTOMER SERVICE PERSON WAS SO HELPFUL, ANSWERED ALL MY QUESTIONS GAVE ME THE DELIVERY DATE MADE SURE I UNDERSTOOD EVERYTHING

Date of experience: March 11, 2020
Virginia
1 review
0 helpful votes
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GREAT CUSTOMER SERVICE
August 29, 2020

Ms. Cynthia was excellent! She was so very polite and helpful. She was quick with handling the service I needed! She was GREAT!
THANK YOU CYNTHIA!

Date of experience: August 28, 2020
Florida
1 review
0 helpful votes
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Beyond irate
January 27, 2021

A few months back I ordered a laptop. Great, everything went smoothly. Paid it off at my 90 day mark so I didn't have to pay all that interest. So I was happy, got my laptop, didn't pay triple the price for etc etc etc... that takes me to today. Ordered a second time this time I order a cordless tool set made by dewalt... I happened to order it in the middle of December so I really want expecting it by Christmas. After the first week in January when I still haven't recieved item but money was being taken from my account, I call. Come to find out they had a tracking number which states that the item was delivered on 12/24th at 9:15 am... well I was home, I have 2 dogs that let me know if a branch falls in my yard... needless to say I DID NOT AND STILL HAVENT RECIEVED MY TOOL SET. After calling flexshopoef on numerous occasions now and being told an email was sent to me(which I also never recieved) they say I need to make a claim with FedEx... reason for this post is people BEWARE... I CAN'T FATHOM THAT THESE ITEMS DON'T HAVE TO BE SIGNED FOR, HAD I KNOWN THAT EARLIER I WOULD NEVER HAVE ORDERED... I don't know what the outcome of this will be but what I do know is I WILL NOT PAY FOR SOMETHING THAT I HAVE NOT RECIEVED...

Date of experience: January 27, 2021
Wisconsin
1 review
0 helpful votes
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It's like car loan
November 4, 2018

Just bought a wash dryer and a iPad on Flexshopper Pay monthly when I don't have enough money to pay full.

Date of experience: November 3, 2018
Georgia
1 review
0 helpful votes
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Flex shopper is AWESOME!
December 29, 2020

Got the help I needed in the time of need AWESOME CONCEPT GREAT BUSINESS PLAN! THANKS... JOSEPH WESTBROOK

Date of experience: December 28, 2020
North Carolina
1 review
0 helpful votes
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Where do I start? There is so much wrong at flexshopper it's not funny. Put it this way they are the new payday guys. First of all if you buy something they charge you $100 more than it's actually selling for right off the top if it's any type of electronic. Then on top of that you have to pay some type of $80 finance fee. Let's say you buy something for $1,000 and you finance it with flexshopper now keep in mind they're going to charge you $180 off the top. That $1,000 item will cost you over $3,000 by the time you finish making payments. Now here is the even fishier thing let's say you get an item and it's not correct or you need to return it. You have to make more than three requests or three request I mean to actually get anything done. I've had this tested twice. Both times there was a return the first request is just basically ignored you never ever do receive a label the second time you call of course because the first email doesn't work. And then all you get is yes yes I will take care of this I will help you what they mean is they will request a second attempt at a label for you. Now in my experience it still didn't happen it was on my third call after they've already drafted payments from my account for an item that was being returned. That I finally got a label all in all it takes a little over a week to get your item. In about 5 to 6 weeks to ever get it back to anybody. I am telling you this company has very shady business practices. Now I never left or leave anything there more than 90 days which still I'm paying a hefty finance fee for even 90 days because like an iPad it's going to cost me $180 more than it cost anywhere else. Because of the $100 markup and the 85 or $80 finance or application fee I don't really know why or what that fee is I just know that it's it might only be $50. I know I just shot my review in the foot by changing the 85 to 50. But I'm typing this in a hurry and don't have time to go look it up but I do know that will be the only discrepancy in what I've described here. And I don't believe all of those five star reviews for a second not one second. You tell me when the last time is that you came to a place like this and wrote a great review for a company that's charging you $180 more than the item cost right out the gate that means if you buy it and pay it off the very next day you have paid $180 more for the product than anywhere else on the internet or that could be $150 because instead of $80 again that fee my only be $50. LOL

Date of experience: June 16, 2021
T-Flex F. FlexShopper Rep
over a year old

Hello Robby B.

We appreciate you reaching out to us and are sorry to hear about this circumstance. We strive to assist with services to satisfy our customer’s needs, our team is 100% dedicated to your satisfaction. If there is an unresolved matter or you’re seeking clarity on an issue, please contact our Customer Service Team via phone at (855) 353-9289 a representative will address your concerns. If you prefer, you can provide your contact information in a private direct message and a representative can contact you.

Thank you,
The FlexShopper Team