FlexShopper provides a flexible and easy way for you to get the furniture, electronics, appliances and other popular brand name goods with affordable, weekly payments.
FlexShopper has a rating of 2.8 stars from 789 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FlexShopper most frequently mention bank account, next day and credit card. FlexShopper ranks 21st among Marketplace sites.
The site makes it very easy to purchase what you are looking for.I always like the face that you can do store pick up. Overall everything was very easy.
I have called customer service and have sent them an email. When I call them they say im like 300 in the que so clearly they dont answer the phone. This is a scam and rip off. Ive already paid and Im scared that they will take the money out my account for the next payment without me receiving the items. The website wont even allow me to take my card info off. I will be issuing a dispute through my bank and blocking them from any further purchases. Im so glad I didnt put my main card and account on there.
Thank you for sharing your concerns, and we’re very sorry to hear about your experience. We understand how frustrating this situation must be, especially when you’re unable to get the assistance you need. Our team would like to look into this for you and ensure your concerns are addressed as quickly as possible.
Please reach out to us at (855) 353-9289 or help@flexshopper.com so we can investigate this matter further. We appreciate your patience and the opportunity to resolve this issue.
I was hoping flexshopper would help me with a few household purchases but my experience hasn't been great. When I had trouble with a payment not being processed correctly, i had to jump through hoops to get a response from customer servce. They were unhelpful and I felt like I was just another number to them
Thank you for sharing your experience. We’re sorry to hear about the difficulties you encountered with your payment and the support you received. This is not the level of service we aim to provide, and we understand how frustrating this must have been. Our team would like to review your account and ensure your concerns are addressed. Please contact us at (855) 353-9289 or help@flexshopper.com so we can assist you directly. We appreciate your feedback and the opportunity to make things right.
I regret using flexshopper. They make it so easy for you to get what you need but the hidden fees and high cost were unexpected. I paid much more than the original price and theiur customer service didnt seem too helpful when I had questions about my payments. It's better to save up and buy outright if you can
Thank you for your feedback. We’re sorry to hear about your concerns with the cost and your experience with customer service. We strive to provide clear terms and helpful support, and we regret if this wasn’t your experience. Our team would like the opportunity to review your account and address any outstanding questions or concerns. Please contact us at (855) 353-9289 or help@flexshopper.com so we can assist you directly. We appreciate your feedback and the chance to improve.
I was really let down by the hidden fees and the unclear terms. I was under the impression I would be paying off my item in a few weeks but when i went to settle the balance the buyout was higher than i expected. It felt like they weren't upfront about the total cost
Thank you for sharing your feedback. We’re sorry to hear about your concerns regarding the fees and terms. We strive to be as transparent as possible, and we regret if this wasn’t your experience. Our team would like to clarify any confusion and address your concerns about the buyout process. Please reach out to us at (855) 353-9289 or help@flexshopper.com so we can assist you directly. We appreciate your feedback and the opportunity to help resolve this matter.
Professional customer service!
Prompt service, received order fast.
Thank you for your feedback! We’re glad to hear you had a great experience with our professional customer service and fast delivery. If there’s anything else we can do for you, feel free to let us know. Enjoy your order!
1st time buyer, I was a bit skeptical. Transaction with way better than expected. Got my product in mail today. Very fast shipping, quality products only thing that could have made this better was if I received automatic updates throughout the process. The information is available though, you simply have to log in to view. Overall very good experience
Thank you for sharing your first experience with us! We're so glad to hear everything exceeded your expectations and that you received your product quickly. We appreciate your feedback about automatic updates and will take it into account as we strive to improve. It’s great to know our representative was patient and thorough in answering your questions. We look forward to helping you with future purchases! Happy shopping!
Once again they have failed to provide tracking information or and answer of where the items I have already paid for have not arrived. I am due to make another payment on Friday. They just keep saying wait 24 hours for the ticket to be answered. It has now been two weeks of fighting for answers. They blame the vendor. If that's the case then use a different vendor. Especially since when I placed the order it said it would ship from flexchoice. Which I'm assuming is run by FlexShopper. This is unsatisfactory and very poor customer service.
Thank you for sharing your concerns. We’re sorry to hear about the delay and lack of tracking updates for your order. We understand how frustrating this must be, and we appreciate your patience as we work to resolve this. Our team is here to help and would like to investigate this further to provide clarity and a resolution. Please contact us at (855) 353-9289 or help@flexshopper.com so we can address this matter directly. We’re committed to improving your experience and ensuring this is resolved.
It's great for buying items when you don't have all the cash upfront and I was able to secure a decent spending limit. But the interest rates are high, and if you don't pay off in time, it really adds up. I had a decent experience with their customer service but I think tyhey could improve their communication on payments.
They are very good to deal with and have very affordable payment plans
Easy easy and pretty fast delivery too. Not painful at all. And very great selection of things to choose from..
It's good for people trying to establish credit an get stuff you need with affordable payments you will pay more for the items but it is very affordable payment for people who can't pay out right
Thank you for sharing your experience! We're glad to hear that the application process was easy and that FlexShopper has been helpful in getting the things you need. We’re happy to provide an affordable payment option for those who can't pay upfront. We appreciate your feedback and look forward to continuing to serve you!
Overall great experience and had cheaper cash prices compared to the competition. But what makes this option very appealing is the online portion where you find ya item, submit the deets, then sign an agreement. Unfortunately, i was told that THAT feature no longer works since the top of the year and that's very disheartening. If that feature was revived, 5 stars 10-of-10.
Thank you for sharing your experience with us! We're glad to hear that you found our cash prices competitive and appreciated the convenience of the online process. We understand your disappointment with the change in the web portal feature, and we appreciate your understanding of our transparency. Your feedback is invaluable, and we’ll be sure to pass this along to the team. Hopefully, we can bring back the feature that made your experience even better in the future. Thanks again for your honest review, and we look forward to continuing to serve you!
It's very quick a little on the high and I like the payments. It was good on payment amounts.
Thank you for your feedback! We're glad to hear that you found the process quick and that the payment amounts worked well for you. We appreciate your support and look forward to serving you again in the future!
I bien with Flexshopper for more then 10 years at first no problem you order the product wean you receive it you start paying now you order and the first payment you take it out of your bank and now the app or the website is a mess they give you one price and it's another and customer service they don't even know what they're doing they don't even know what's going on and second when I don't no why I'm always owing them they put you like you never paid make you feel bad very bad thy change policies I don't know what's going on
I’m truly sorry to hear about your recent experience, and I want to apologize for the confusion and frustration this has caused. We greatly value your loyalty as a long-term customer, and it’s concerning to hear that you’ve encountered these issues with our policies, pricing, and customer service.
We want to resolve this for you and ensure that your concerns are addressed. Please reach out to us at (855) 353-9289 or via email at help@flexshopper.com so we can take a closer look at your account, clarify any discrepancies, and make sure everything is handled properly.
Thank you for sharing your feedback, and we appreciate the opportunity to make this right for you.
I have been with flex shopper for years now they took money out of my account and blocked my emails and chat on their page. Was told the money would be returned, but still waiting past the days they told me it would take. Stay away from these people.Lease #: 11ED00F8B27F
Lease Details
June 16,2024
Status: Completed
Ninja - Foodi 6-in-1 8-qt. 2-Basket Air Fryer with DualZone Technology & Air Fry, Roast, Broil, Bake, Reheat & Dehydrate - Dark Gray
Lease #: 5840CF2CAD7B
Lease Details
May 11,2024
Status: Completed
Honeywell - 9,100 BTU (ASHRAE)/6,100 BTU (SACC) Portable Air Conditioner - White/Blue
I'm very sorry to hear about the issues you've experienced, and I understand how important it is to have this resolved quickly. We certainly do not want to block any of our valued customers from reaching us or experiencing undue delays in resolving their concerns. We are committed to ensuring your situation is addressed promptly.
Please call us directly at (855) 353-9289 so we can look into this matter immediately and expedite the return of your funds. Alternatively, you can also email us at help@flexshopper.com with details of your leases and any other pertinent information, and we will prioritize resolving this issue. We value your long-standing relationship with us and are dedicated to restoring your trust. Thank you for your patience, and again, I apologize for the inconvenience you've faced.
I have been with Flex shopper for years, but I am leaving as soon as possible, my payments are weekly, but they have been taking payments every 3 to 4 days, and that is not right. Because of them I had to pay an overdraft fee to the bank.
I know places like this are pricey. There's always a price to pay for getting something now and paying later, but this company will just take money when the want. If I make a payment with my card, they will immediately attempt to debit any other card or account on file for more money. The payment amounts changed from initial purchase and have tried to charge ridiculous fees. I thought I was cose to payoff and the amount still owed is like similar to when i started the payments for purchase.
I had surgery in December, so I didn't work as much, and thought I could use Flexshopper to purchase Christmas gifts and boy has it cost me!
Items purchased: Nintendo switch, controller, PS5
I'm truly sorry to hear about your experience and the issues with billing that you've encountered. It sounds like you’ve had a really challenging time, and we want to make sure we address your concerns promptly and accurately.
Please reach out to us directly at (855) 353-9289 or email us at help@flexshopper.com so we can look into the discrepancies with your account immediately. We're committed to transparency and fairness in all our transactions, and it's crucial to us that your billing concerns are thoroughly investigated and resolved.
Thank you for your patience, and we look forward to making this right for you.
I used them to get tires for my car. Was making payments on time because things were going good in my life. Got into a car accident, lost my car, lost my job, and I lost my apartment. Since that happened I'm currently staying with and alive to write this because of family helping me. I still have no transportation, it's just under a 6 hour walk one way to the nearest populated area to potentially get a minimum wage job if I'm lucky. Been putting in applications on indeed nearly everyday. Getting another car would open up many more job opportunities for me so I can actually pay towards debts and such that I have no way of paying right now. There's no public transportation where I'm at. Getting a car right now is my top priority. This company is a "kick em while they're down" type of business. If you can do business with another company, for the love of god do so. I'm fairly confident this business has ties with mafias from the way they threaten you. If it were legal for them to cause physical harm to you, I'm confident they would.
Please stay away from this company by all means. I have a suitcase of clothes and some personal hygiene items currently to my name, yet they're demanding a lump sum payment of over $2,000 within 30 days, otherwise they'll do everything in their power to destroy what little I have left to my existence. I have nothing to give right now, and I truly feel like they're trying to kill me off as legally as possible.
In my experience and opinion, this company values money over human life.
I'm deeply sorry to hear about the incredibly difficult circumstances you've been facing and the distress our communication has caused you. Please accept our sincere apologies; it is never our intention to make any situation harder for our customers, especially in such challenging times as you’ve described. We are here to support you, not to add to your difficulties.
We would like to address your situation directly and explore potential options that may help ease the burden during this tough period. Please contact us as soon as possible at (855) 353-9289 or via email at help@flexshopper.com so we can prioritize resolving this matter in a way that considers your current hardships.
Thank you for reaching out and sharing your concerns. We hope to speak with you soon to find a compassionate and practical solution.
Once they noticed you visited the site the price continues to escalate over the amount of your spending limit always record conversation with these ppl because no one takes accountability.
Thank you for bringing your concerns to our attention. We take allegations of price manipulation very seriously and want to assure you that we do not alter prices based on individual spending limits. Our pricing is consistent for all customers and is clearly communicated on our website.
We understand the importance of transparency and accountability, and we are committed to providing clear and honest communication. If you have specific instances where you believe this has not been the case, we encourage you to contact us directly at (855) 353-9289 or via email at help@flexshopper.com so that we can investigate this matter thoroughly.
We value your feedback and are here to ensure that your shopping experience with us is fair and transparent. Thank you again for sharing your experience, and we look forward to resolving any issues you may have encountered.
I was tricked my a mechanic to sign up for a flexshopper account. I had to pay weekly and was $200 shy off paying it off. I asked the customer service rep for a ONE day extension since my payday was on Friday. They said no and now I'm getting threatening emails saying I owe $1800. They keep blowing up my phone harassing me with random numbers. This is by far the worst company I have ever experienced. I lost my job a year ago due to a disability and tried to tell them that hoping they would send it to collections and i can deal with it when mu spine heals. They were very rude to me and to this day continues to harass me. This company is beyond predatory. They trap you into loans they know you can't pay. Adjust amounts as they see fit. Call you daily from scammer numbers. And are just all together the worst greedy company ever. Heed my warning do not use this company.
Answer: Yes they are. They fucking suck, don't ever buy from them.
Answer: Yes, this option is available on every lease! Our rates vary from state to state as well so a year lease may not always mean double!
Answer: That's a great question, Melissa. Yes! We lease brand new items to you. You can also lease refurbished, re-certified and some used items if you choose to do this. We hope this helps and happy shopping!
Answer: I place my order all happy. Then after receiving my confirmation I went online to look at the reviews of the company and to my surprise I was very disappointed at all the reviews and people complaining about not getting their packages and things like that.So I called and asked to cancel my order they said that the order has already been sent in. And "they sent a request to cancel the order" and if the order gets delivered to my house they told me to reject the package so the person sending it can send it back to flex shopper. Pretty much like every story is on here. But this is where it gets interesting... upon reviewing the contract. Besides all of the extreme interest rates at the very very bottom there's a document which entitles you to cancel your order within three days of the initial purchase. That's funny because over the phone they had told me that the cancellation request might take up to three days. So this is where it got even more weird, I was so infuriated I YELLED at them. I even said "the contract states I have three days to cancel the order, what games are you trying to play?" they still told me i was stuck. I threatened them. And then with in a few minutes they took my order off, so they can process the cancellation right away they were just trying to get me to get it delivered and at that point I would be stuck with everything. DONT BUY FROM A COMPANY THAT WONT LET YOUR RETURN YOUR PRODUCTS. READ THE AGREEMENT!
Answer: JoAnn you are obviously an idiot and CANNOT read. You have to look deeper into the statement you idiot. This person doesn't want to get caught up in a scheme of not getting what is paid for, broken merchandise, or late delivery. This person is basically asking if this company is legit and if all the negative comments are just hope you idiot.
Answer: Once item is ready for pick up, you will be emailed or it be displayed on your dashboard when you log in to your account.
Thank you for sharing your experience! We're glad to hear that the process was easy and that the store pickup option added convenience for you. It’s great to know we could help make your Christmas shopping easier. If you need anything else, don’t hesitate to reach out. We appreciate you!