FedExReviews 2,891

A package came for me yesterday and required a signature. I contacted FedEx and left instructions to leave at the Roanoke warehouse so that I could pick up the next morning cause I work and I'm not able to be home to sign for package. I drive from Floyd to Roanoke which is an hour trip, to arrive and pick up package and was told that it is back on the truck. How hard is it to follow simple instructions?! Have had several run around with this outfit thru the years and I'm not impressed. As I read their reviews I understand why and certainly didn't expect anything less. Let's see if they actually follow directions for the second time.

Worst Company EVER. No accountability… Call the customer service number - NO CUSTOMER SERVICE. Recording did not match info on website. Said package went to local p. O. for delivery. Also said package could not be delivered because address was incorrect. Finagled other number to speak with a live person who read the "incorrect address" to me which was in fact my CORRECT ADDRESS! Vowed my packaged would be delivered TODAY! Just finagled again to get a live person only to have confirmed that my CORRECT ADDRESS was not correct but that she would correct it to have it delivered tomorrow. They claim to have attempted deliveries, but that is a total lie. Also took screenshots of tracking and they keep updating and deleting their bullsh*t from the log. *SEE SCREENSHOTS AND NOTE TIMES TAKEN. I ABSOLUTELY HATE THIS COMPANY AND WILL LIMIT MY DEALINGS WITH THE COMPANIES THAT USE THEM! AND I WILL LET THOSE COMPANIES KNOW. EVEN IF YOU PAY FOR THEIR EXPRESS SERVICE, THEY PULL THIS KIND OF BS! THE ABSOLUTE WORST!

Fedex left an important package out in the rain at a completely different address than its intended destination.
This is not the first experience for a delivery on this route where the company appeared absolutely careless.
The item and box was damaged and completely soaked.
Contacting customer support is a headache so I am reviewing their service on other websites like this since they do not appear to care about reception and evidence of their service putting items in damage.

I in no way recommend anybody to use this shipping service. Unfortunately I could not choose and was stuck having an item delivered via fedex.
You are supposed to just accept it or understand that some companies today just don't have a care in the world for their customers and "that's just the way it is." but when you are ordering things that are important to you, and have things damaged and are left expecting the worse each time, it becomes so very discouraging.

Fedex has such a bad record of doing this and it is beyond irritating and unacceptable for them to screw up so often, to deliver items damaged, and to be a company that doesnt seem to give a care at all.

A package was delivered over 2 months ago, and the careless, reckless driver ran over a mature peach tree of mine. I called in the claim right away, they sent an email that I had to fill out a form online. I did, and have yet to hear a word from FedEx. I have called and called and called, and they either hang up or send me to a voicemail, for no return phone call to be received. What if they had run over an animal, one of my vehicles, or heaven forbid one of my children? This company has no scruples and no care for human decency. I really don't want them to deliver anything to my house again! I think they should be run out of business, truth be known.

While traveling out of state I found my credit card to be compromised. My bank cancelled that card and agreed to "overnight" me another on a Thursday. FedEx "SUPPOSEDLY" delivered it to a friend's address near by, finally, on Monday. My friends were home ALL DAY. IT was NOT delivered. FedEx "opened a case" but never talked to the driver. Today, Thursday, after I had already left that area, it was delivered. My friend asked the driver, why did you say you delivered it to the front of my house when you didn't? Answer: Had your address but not your name. Don't LIE and tell me you delivered something when you didn't and what kind of investigation doesn't involve asking the person who would know? Really shotty job all the way around.

I have a package that they have to deliver to me and it has been stopped for 10 days despite constant requests for delivery... Incompetence, unprofessional, non-existent customer service (they don't respond).

I just wanted to talk to a person but the stupid automated message system wouldn't let me. With UPS how is this company still around?

I ordered coloring pencils from an art supply company (3 red and 3 green) on the same day as two separate orders. The red pencils arrived promptly within 3 days. I am still waiting for the green pencils. Tracking shows that they arrived at the FedEx office near here 3 days ago but still have not been sent for delivery.

Upon calling FedEx I got a recorded message stating that the Art Supply Company paid for Economy service then said "Good Bye" and hung up I placed a second call and got the hang up again. Economy Service or not. If the package arrived at the transferring facility 3 days ago why is it still sitting there? Are they holding it there to deliberately make it arrive slower - and thus encourage users to pay more for a more rapid delivery? If it is at a holding facility near my home why was it not sent the next day, as the red pencils were sent - also economy. And why is the phone hanging up without giving me the option of speaking to someone.

Shipping Method: Shipped via FEDEX SMARTPOST
Tracking Number: **************111
Item

Item Details

Subtotal
Product
*******-7031

Prismacolor Premier Colored Pencil - Dark Green
Qty: 3

$ 4.17
Each $ 1.39

I ordered something and paid for expedited delivery, shows that it was delivered when it was suppose to, but it wasn't, haven't seen a FedEx truck down my street in a while... no one seems to have seen it... this is the second time this has been done... really HATE FedEx

I've had issue with FedEx for a very long time now. They never deliver packages the right way. My express shipping package was suppose to come on JULY 28th! Everyday they keep changing the delivery date up. They come to my house, the driver did not even knock on the door. The driver left with my package, I showed up to one of the facility to get my package, they did not hand me my package because I had my passport on me! Mind you my passport have my picture and name, I was turned down. I asked them if they wanted to see a mail with my name and my address on it, they said no. THE LADY at the facility was rude and very dismissive. She told me they will try delivering my package for a third time tomorrow AUGUST 2nd, mind you my package is express shipping for a reason.

Just spoke with a CSR about my package that was scheduled for a July 27,2022 delivery date. FedEx pushed the date til July 29,2022. As of last night, no package. FedEx website states that delivery is pending with no date. The CSR stated that it's due to e-commerce and sitting on the trailer. Out right contradiction to the website which states the package is out for delivery! Not sure what happened with this company, but it sucks! I personally wouldn't use them.

I would like to share some bad experiences as this is my first time using Fedex, firstly the prices are insanely high, so I expected a smooth and reliable service. I still proceed to schedule a pickup and proceed with the shipping details to confirm shipment.

There were no follow-ups nothing so we just waited and I decided to call FedEx Singapore to seek some assistance to understand the process better. I was told that someone from India would call to confirm the pickup. I was then sent the control number.

I tried to reach out to FedEx India but it was so hopeless that there were no chats or numbers available for calling. At about 3.45 pm (SGT), the sender received a call to ask about the pick-up, we were surprised that the person who called was not a representative of FedEx but instead a middle man of another courier company.

During the conversation, he asked if our address was in Zirakpur which was incorrect and our pick-up address clearly stated balongi which is in Chandigarh, the courier representative had the cheek to ask if we can drop the item off at Zirakpur. If you are not sure, Zirakpur is about 1 hour away. We refused, I paid so much for the shipping so why am I supposed to travel 1 hour away from the pickup place to deliver to someone who is NOT a FedEx representative?

After arguing back and forth, we asked him to show us the exact address that was stated in the system, and he manage to give us the correct address and then blamed the system gave the wrong details. He also proceed to mention that we selected multiple pickup dates when we had only scheduled for ONE on 30th July 2022. He kept insisting the system gave wrong info but how was he able to verbally tell us the correct address - nothing made sense.

After the phone call, we were told that someone will call and come by at 6 pm to collect the parcel. We are not sure what other issues will arise when they come to collect.

It was a very very stressful transaction, rest assured, I will not be using FedEx ever again for any deliveries. For the price paid the service was not smooth and not reliable at all.

Pathetic full harassment feeling approx waiting 15 days in Hyderabad. I am from delhi. Day to day change delivery date, first delivery date 2 july, 4 july, 16 july, 18 july, 19 july, 20 july received. Customer service many confused, first time asking for KYC, 2nd time GST, valu for invoice, which type goods, how many items, Letter pad, after some day account Statment, etc. I am send approx 70 mail, call 40 within 20 days.

Their phone number is a fricking robot. They deliver WAY later than anticipated. Just get out of business already.

FedEx is the worse. Their tracking information is never right, packages are always lost. I tried setting up an account with FedEx Delivery Manager to send my packages to a new by FedEx location and you cannot even create an account. I have talked to their support team several times to correct the issue and it was never corrected. I have spend hours trying to set up an account and never could. It is a shame that anyone sending packages uses FedEx because it is extremely frustrating to their customers. I am not sure how they even stay in business!

No option for bad customer service. Had a package fail to be delivered 3 times and no one actually tried to. Then they delivered it to the wrong place and weren't even in my complex at the time of delivery.

Ordered $600 AC unit with delivery scheduled for 7/25. Delivered late 7/27 with outer box destroyed. Started taking pictured before touching box to document process. After 30 pictures and the package finally opened, the side of the AC unit was caved in. Called FedEx customer service and was told I could not file a complaint or review of FedEx, that HomeDepot or the original shipper would have to be the one to do that. I as the consumer I have no ability to do so, and then they had the balls to ask me to complete a survey before hanging up.

I HAD A PACKAGE SHIPPED FROM TEMPE AZ ON 07/20/2022 FOR DELIVERY IN RIVERTON UTAH AB# **************. I WAS PUT ON THE TRUCK MONDAY 07/25/2022 AT 3:53AM, FOR DELIVERY. AS OF 07/27/2022 12; 00 PM NOON MY PACKAGE IT STILL ON A TRUCK FOR DELIVERY. FEDEX CUSTOMER SERVICE SUCKS JUST LIKE THEIR DELIVERIES. TO TOP IT OFF I AM A STOCKHOLDER IN THIS COMPANY. AS OF TODAY THEY HAVE BEEN REMOVED AS THE PREFERRED CARRIER FOR THIS COMPANY NATIONWIDE. GO BYE FED EX