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Paulette M.

2
Level 2 Contributor
Ann Arbor, Michigan

Contributor Level

Total Points
754

7 Reviews by Paulette

  • FedEx

8/3/22

I ordered coloring pencils from an art supply company (3 red and 3 green) on the same day as two separate orders. The red pencils arrived promptly within 3 days. I am still waiting for the green pencils. Tracking shows that they arrived at the FedEx office near here 3 days ago but still have not been sent for delivery.

Upon calling FedEx I got a recorded message stating that the Art Supply Company paid for Economy service then said "Good Bye" and hung up I placed a second call and got the hang up again. Economy Service or not. If the package arrived at the transferring facility 3 days ago why is it still sitting there? Are they holding it there to deliberately make it arrive slower - and thus encourage users to pay more for a more rapid delivery? If it is at a holding facility near my home why was it not sent the next day, as the red pencils were sent - also economy. And why is the phone hanging up without giving me the option of speaking to someone.

Shipping Method: Shipped via FEDEX SMARTPOST
Tracking Number: **************111
Item

Item Details

Subtotal
Product
*******-7031

Prismacolor Premier Colored Pencil - Dark Green
Qty: 3

$ 4.17
Each $ 1.39

Service
Value
Shipping
  • Crystal Classics

3/4/22
Verified purchase

I ordered a crystal sculpture on March 4 and by May 14th it had not arrived. The message that I received twice during that time was that the product had not arrived from Europe to their distribution center. I sent in a request to cancel the order and to issue a refund which they did.

Products used:
None. Item not received after more than 2 months of waiting.

Service
  • Veteranlandandtree

12/15/21
Verified purchase

Veterans was hired to reroute the downspouts from our front and side lawn followed by sodding to repair the damaged lawn. A small strip of grass in the back yard was also replaced with sod, in spite of the fact that I had asked for the area to be reseeded - not sodded.

It rained in April before Andrew began working, leaving the ground soft. He ran a small tractor across the back lawn to deliver the sod to the front and side lawns and in doing so damaged the (soft) preexisting lawn with deep ruts. He stated that he would repair it upon completion.

On 5/7/20 he was paid the balance on his $14,700.00 bill even thought he had not repaired the damaged lawn. He said that he would return the following week - but he did not return. If he did, I did not observe it nor did he notify me or ask if the repair had been done to my satisfaction.

I was not given a suggested schedule for frequency and duration of watering The grass grew rapidly with the exception of the small strip in the back, which turned yellow and did not appear to grow.

On 5/26/20 I emailed Andrew about my concerns. He replied, "With all the rain we just got so not water for the next 2 week…. Will be alright when the rain passes the grass will grow like crazy." When I asked him to clarify if he really meant no water for 2 weeks he said to only water when it appears dry.

On June 24,2020 I again asked Andrew to come and look at the sod, as the yellow patches remained, some turned brown and growth was poor. I sent a photo and he replied "…I would give it more time that sod will come back with the more amount of water some lawn food wouldn't hurt either…"

I reminded Andrew that he had previously said NOT to water for 2 weeks, then said only to water when the soil appeared dry. I asked for a recommendation on food. He replied "Lawn food basic nothing special."

When I told Andrew that my lawn care company could apply fertilizer he sent the following message: "I hope they know what they are doing fertilizer is known to kill sod if it's not after the first year." I replied that the words food and fertilizer are used interchangeably on the product labels that I had seen. I asked for clarification and again asked for a product recommendation. He replied "…. As long as it says lawn food for the 2nd time." But all of the products labeled as food said fertilizer in the product description. My lawn care company also did not know what distinction Andrew was making between food and fertilizer, so we did neither.

On July 3,2020 I sent photos of the area in which the grass appeared dead and again asked him to look. I also reminded him that he had not repaired the ruts that he left in the back yard. His reply was "…I did this area with sod as a friendly good will…I understand that your want to have us come look and find a solution. We are available for this at the end of this year fall…." He made no comment about his failure to repair the damage to the preexisting lawn.

While Andrew may have seen this as a gesture of good will, his failure to respond to my concerns invalidated any good intent. Had I been informed that he felt no responsibility for this area I would have foregone his friendly good will and had someone else do the job. Given that the sod looked bad within the first week, when everything else looked good, begs the question of whether this sod had a known or predictable problem before it was laid.

On August 28 following rain I noticed that the conduits he had installed to carry water from the downspouts to the drainage ditch appeared to not be working well as water was again pooling on the front lawn and the drainage ditches had no water. I emailed Andrew to ask him to look.
Andrew never responded.

Yesterday was October 5th and Andrew did not come.

UPDATE: November 2021
The problem that Veteran L&T was supposed to clear up by rerouting the downspouts was not better. The front lawn still looked like a little mud hole. Another landscaper came by and found that the downspouts were rerouted with an UPWARD slant - thus preventing drainage. I had to pay to have them rerouted again into the drainage ditch. IF THERE WERE A RATING LESS THAN ONE STAR I WOULD GIVE IT TO THIS COMPANY.

  • Garrett Wade

11/6/21

First, the company makes good quality tools and I am happy with all the tool purchases that I have made. I recently gave a poor review regarding my experience with a return that was not acknowledged and what I felt was poor customer service. After posting the review however, company representatives promptly contacted me. It turns out that the company had gotten more than one new computer systems and the order form, the back of which I was supposed to fill out, was blank. Not having filled it out the company had no way of identifying the customer who made the return. After speaking to Joe, who BTW is a fantastic guy and a lot of fun to talk to, they issued a full refund to my credit card. Susan was also wonderful and pleasure to communicate with by email.

So at this point, once again I stress that the quality of the merchandise is outstanding but they are currently having problems with their computer system and return process, which should improve in the near future. It is a real plus that people, real people, who work there reached out to me promptly and put forth great effort to rectify the problem.

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Craig W. – Garrett Wade Rep

Dear Paulette,

We’re very sorry to hear of the trouble that you had with your order, and that you didn’t receive a call back from our product specialist.
We will be delving into this further and will contact you tomorrow via email regarding your return. We will also directly call our product specialist and have him call you ASAP! We apologize for the oversight.
We’re not exactly sure how or why this error occurred but we are sincerely sorry for the issues you experienced.
11/8/2021: Dear Paulette, Can you please email me directly at susanm@garrettwade.com? I cannot locate your order number, and will need that to be able to help you. If you no longer have it, please send me your billing name, address, zip and phone number? An email address will also work on locating your order and resolving it for you. Thank you very much. I look forward to hearing from you soon.

  • Jeulia

9/20/20

HORRIBLE! I WOULD RATE A MINUS ONE STAR IF POSSIBLE!

I ordered a pair of earrings for which were listed at $109 with a 30 day return and free shipping. But my credit card was billed for $129.00, which I inadvertently paid and exceeds state sales tax. The earrings were smaller than appeared on the model photo. Upon requesting a refund I was told that I had to pay for the return postage and then send Jeulia the tracking number. I paid $13.56 to FedEx for the return and sent the tracking number as directed. After receiving the item they messaged me saying that they could either refund the original $129.00 for "credit" OR they could give a refund of $104.00, represented as the $129 minus "the shipping fee." When I told them that I had paid the shipping fee to return the item they replied with the following message:

"Sorry, if you want the refund back to your original payment, the amount should be $104. For the return, the customer needs to pay the return shipping fee. And your original shipping fee also should be deducted from the refund as our policy." I replied a second time and got the same message again.

So for an item listed as Free Shipping I was charged $20 over the $109 listed price to ship the item TO my address; AND after I paid $13.56 to return the item they are subtracting $25.00 for a shipping fee? So I was charged $20 to receive the item and another $25 to return the item as shipping fee both of which were paid by me.

Thumbnail of user jeuliaj
Jeulia J. – Jeulia Rep

Hi, thanks for your review. We are sorry for any inconvenience this may have caused you. Sorry to say that the earrings are not as big as what you expected, which is because some pictures on the website might be enlarged to show the details. Hope for your kind understanding.

Yes, the earring costs $109.00, but since you chose the 3 Day Shipping(3 Business Days on the way), the total cost should be $129.00 after adding the shipping fee. The free shipping indicated is standard shipping, but not express shipping or 3 Day shipping. Hope for your kind understanding.

As for the refund amount, we have stated it clearly in our Return Policy: The shipping rate before the discount will apply and is non-refundable. Although you may have enjoyed free or undervalued shipping, we do incur the original cost of shipping for every order. Therefore, we do not refund our original shipping cost.

So since the return is because you do not like the item, not because of any quality problem or the wrong item sent, the refund could only be the amount after deducting the shipping fee from us to you. Thanks for your attention.

Please kindly work with our customer service to get the problem solved, we will surely try every means we could to help.

  • The RealReal

6/12/20

It has been a few years since I last sold anything on RR. My biggest annoyance with them is that they broke up matching sets of goods, keeping only what they wanted and sent the rest back, which you could not sell as a stand alone item. 1. I sent 2 identical earring and necklace sets to them, one with garnet and one with citrine stones. They kept one entire set and returned the earrings from the other set with the claim that they were not marked, when in fact they were EXACTLY like the set that they chose to keep. 2. I sent a 3 piece St. John pant set. They kept the slacks and the outer jacket and returned the inner sleeveless top, which was of no value to me without the rest of the set. BE CAREFUL WHEN SENDING MATCHING SETS OF ITEMS. THEY APPEAR TO BE TOTALLY ARBITRARY WITH WHAT THEY KEEP. My 3rd and last attempt at dealing with them was in March 2020 when the Covid nonsense started. I did a video inventory with them and sent everything that they said they would take. After 2 months of hearing nothing from them I demanded that they return all of my items. But they made only a partial return and had once again split apart mating items. The worst of splitting apart a beautiful St. John 2 piece set. After repeatedly hounding them they "found" the matching part that they kept.

Tip for consumers:
It is difficult to evaluate a company that buys and sells. Reviews should be based upon whether you are selling to the middleman or whether you are buying.

Products used:
These questions are not applicable to sellers.

Service
Value
Shipping
  • American Thinker

6/9/20

When the CV19 lockdown and mask orders arose I submitted a paper addressing the issue of forcing healthy people to wear masks ostensibly to protect the elderly nursing home population. The main point was that never before have the courts imposed an obligation on anyone to protect the life of someone else. They have routinely held that someone witnessing a crime in progress, even murder, is not obligated to intercede or to call the police. I cited 3 cases, Kitty Genovese murdered (circa 1962), Sherice Iverson murdered (circa 1989) and a 15 year old Richmond, California girl (circa 2009) gang raped. The courts did not charge a single onlooker of any of these cases with a crime. I questioned the legal precedent for forcing healthy people to limit their movement and to wear face masks under the assumption that they MAY have a diseases that MAY be passed onto a surface that MAY be picked up by a 2nd party who MAY transmit it to a 3rd party. I have not read a single article in AT addressing this issue in these terms and raising these questions. But my submission was flatly rejected as being something that had already been published in AT.

Paulette Has Earned 4 Votes

Paulette M.'s review of American Thinker earned a Very Helpful vote

Paulette M.'s review of Jeulia earned a Very Helpful vote

Paulette M.'s review of The RealReal earned 2 Very Helpful votes

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