FedEx

This company is the worst comany i have ever dealt with. My packsge was delayed day after day after day. I CALLED EVERY DAY THAT IT WAS OVER DUE. Each time talking to a representative. Confirming my name, adress and so on. The day FINALLY get where my delivery happens. 8 days late. Fedex updates my order as "delivery exception, address incorrect". EVERY DAY I HAVE CALLED THEM, NOT ONCEEEEEE DID THEY EVER SAY THAT THE ADDRESS I PROVIDED WAS WRONG. NOT ONCE. ALL OF THE SUDDENLY, it was wrong. Now they are harboring my package in a warehouse literally 20 min away from me. And wben i politley said I would be willing to go there and give them proof of address, ID and recipts. They just said no. F this sh! Tty company.

I am sick and tired of it. So many items I have ordered shipped through FedEx, and every time, without fail, it is delayed 1 day to sometimes even a week. Most recently I had an item shipped to me for an important project that would be going down on a Saturday. It was shipped not the Monday of the same week, but the Monday of the previous week. Originally it was estimated for the Friday of that week, giving me over a week to insure that the item did what I needed it to do. Then it gets delayed, to Monday. It's a 3 day delay but I am still getting my item well before I need it. Then it reaches Monday and it is still several states away. This results in it being delayed to Wednesday. Not super happy about that but it's not the end of the world, I am still getting it before Saturday. Wednesday comes and it still in the neighboring state, resulting in a delay till Friday. This has me concerned, as obviously I need it before Saturday. I contact FedEx to see if perhaps I could drive to a facility and retrieve the item myself, but alas, there is no option that I could find to speak to an actual human being. Friday comes, today, and it is showing to have arrived in a city approximately 1 hour away, late last night, still showing as arriving today by 3PM. I'm skeptical but hopeful it will arrive. Then at around 4PM it still hasn't arrived yet and it's now showing its departed that city about an hour away, so still plenty of time to arrive. By 9PM my package is nowhere to be found, so I check again, now the status is pending with delivery date unknown. This is utterly unacceptable. Delayed an entire week and ultimately arriving too late for a very important project. I never had a high opinion of FedEx, but now I have a very very very low opinion of FedEx. While UPS is not a whole lot better, I have found their staff at locations to always be far more helpful and friendly and they have actual humans you can call and talk too.

These people are the absolute worst. They are the new USPS. Correction USPS is better than Fed Ex! Can not deliver anything on time!

It was a Christmas gift to my wife, quite expensive made-to-order art tool, found only in US. Ordered in advance it arrived to my BONGO account just in time. I got nice pics of the item, that was great. I paid on-line the shipment to France where I live and was really happy when I saw the expecting arrival date as Dec 16th. Everything was easy and fast. But wait
Next day my bank said the payment was successfully cancelled. I called Bongo for explanations. The person didnt know why they cancelled, as they usually didnt explain (who they?). He promised to check and get back to me (of course, he did not). I thought that I used my Russian credit card while in France, that might cause the alarm. I gave it another try and paid with my French card. The delivery date became Dec 19th, ok, still enough time before Christmas
After one hour Bongo blocked my account I called them again. The person said they might found something suspicious in my activity and blocked my account.
Well, I opened a ticket asking to reopen my account and provided all proofs of my identity, my address and even a copy of my credit card I used for the payment. No response. When I called them again it was said that they usually dont reopen accounts. The only option was to ask the e-shop to send a return label then Bongo could send the product back to e-shop. If not, after 30 days they destroy the parcel. What the hell?
Your NAME on the box you ALREADY purchased, your NAME in the shipping address and payment by your NAMED credit card may look so suspicious to Bongo that they block you.
Their member service is absolutely not professional and looks totally disconnected from the rest of the company (outsourced?). They always refer to some magic they.
Think twice when choosing them. This is worse than a lottery. In a lottery you at least know the rules.
Now I am negotiating with the vendor about this return label and feel totally defrauded.
Merry Christmas, Bongo/Fedex!

So I had a shipment come out to Cali from Florida and I tracked it all the way to a location about 1h away on dec 7th stating it had arrived there. It was supposed to ship out from there the next day Dec 8 to me and nothing then the update said on truck will arrive in Dec 10th at this point I've talked to FedEx and was asking what's going on it originally said it would be here on the 8th. They couldn't tell me a damn thing other than it's at that site and shipping out the 10th well the 10th comes around and it says it's gonna be shipped out and arrive on the 14th now. So I file with fedex when it doesn't arrive on the 14th and the company I ordered from at this point. Fedex goes and tells me it arrived on the 9th. Mind you it said it was out for delivery on the 10th and then scheduled for the 14th after that. Also I have cameras and know for a fact it didn't get delivered. I file a dispute and they basically give me the middle finger saying it was delivered and not their problem. Now a month later I have a modem shipped to me that was supposed to be here last Friday then it was postponed to Wednesday now it's just gone with no way to find out where it is so again I'm having to talk to the company I ordered from trying to get it figured out. In short FedEx is a POS company that doesn't give a $#*! about anyone but themselves.

FedEx is the worst delivery service that exist. When I tell you that I have had more than one horrible experience, I ABOLUTELY MEAN IT! FedEx dropped my first package off at someone else home, then told me it was because it didn't have a apartment number on it. Well if that was the case, why was it dropped off at someone else home? After 10 phone calls, a customer service rep said," Im not suppose to tell you this, but this is the address where your package was dropped off at". I wrote down the address, and went to that house and knocked on the door. A woman came to the door, and I asked her if she had my package, and she gave it to me. That was a very dangerous move, and I asked FED EX to go back and retrive it, but they refused and was very rude. The second time I ordered from Walmart, and they used FEDEX, which I did not know. They told me via email, and phone that I would be receiving my package on the 5th of December, then the 6th, them the 7th, and Now the 8th. I was also told that they were so backed up that they don't know when I would receive it. So I couldn't even plan to e home from work to receive it. Just a total nightmare! So if you order something, do not use FEDEX good luck.! I about to cancel my order altogether.

I ordered some items on May1. The order had to be split into 2 packages. The first package was delivered on May 3. The second package was delayed. I contacted service on the 5th and they promised to investigate and call me back. They wanted to know what was in the box. I declined to say what was in the box. The tracking showed delays and my package riding thru several states and remaining in North Carolina for 3 days. Then the package traveled to Kentucky and Tennessee and Back to North Carolina. Contacted customer service again about delivery. Package traveled to Virginia and stated that it was out for delivery. I stayed home all day waiting for the delivery that did not happen. The next day again tracking stated that the package was out for delivery. I left home and when I returned the box was propped up against my garage door. The box had been flattened. Even the tape holding the box together was cut or broken open. They put the box together and took a picture of it. With flaps tucked in to hold the box together. It looked as if someone had dropped something very heavy onto the box. Fortunately the item inside the box was not breakable. If it was breakable it would have been in a thousand pieces. The second box arrived a week after the first box. There is no excuse. They weren't apologetic. They were defensive. They said they had a lot of boxes to deliver. I knew there was going to be a problem when the company that I ordered from sent it by Fed Ex. I will never order from any company that ships by Fed Ex. They are unprofessional and they do not take pride in delivering the merchandise. I've never had this type of problem with UPS. IT IS POSSIBLE TO DELIVER PACKAGES IN A TIMELY MANNER WITHOUT DAMAGING THE MERCHANDISE. I wonder why Fed Express is still in business. Their ratings are poor across the board. I will avoid them at all costs.

I live in Lee, Florida an FedEx ALWAYS WITHOUT FELL never get my packages on time. Always texting me packages is going to be coming later & later & later. I pay for my packages to come sooner but, with out fell FedEx never can deliver.
To tell it like this, FedEx is to deliver my package in five days. I got a text that my package has been delayed & now it will be three more days. Two days later I got another text saying it will be another Four days before I will get my package. Three days later I got another text from FedEx it going to be another three days. This is now TEN DAYS LATER AFTER PAYING FOR IT TO BE DELIVERED IN FIVE!
This is not justed during winter!. I now ask retailers if they use FedEx. If they do I find another Retailer to get my stuff.
This is not the first time FedEx has done this. Seven times in a year alone FedEx has felled.
UPS has no problem getting my packages on time from anywhere.
FEDEX JUST CAN NOT DELIVER AT ALL, GET ANYONE ELSE. DON'T BY IN ON THEIR ADS AT ALL. FEDEX NEEDS TO CLOSES THEIR DOOR FOR EVER.

Fed ex is the absolute worst i hope and pray to the good lord jesus this company as a whole folds they are the worst 5 paxckages lost 3 late since the begining of nov and sadly i havent been given a choice as to who delivers i would of paid an extra 20.00 shipping to be able to pick and choose and for those companies who didnt let me chooose i would of not ordered from them because fed ex is the worst and my prayer is that they fold ive never had a good expertience with them in the past they have left my sezuire pills at my front door with specific directions to leave at front office all ym packages they have left at the wrong building wrong apartment number even though all apts are numbered the same just different build letters they have left packages on the back of the building where anyone could see them and grab them my front door has a note on it for all packages to be left at the front office or requested to be redilvered when office is closed my fed ex account that i have no choice but to have says exactly that also ups usps amazon even dhl never have had that issue

I used to work for them but they set it up for me to have to quit. How? By charging me $2 a Pkg that I dont deliver everyday. Crazy right?

Everyday their saying my package will be delivered by the end of the day for the past 3 days and it's my WiFi router and I can't even work from home

Paid extra for a delivery window of 5-8pm for a signature required package. Was outside in my yard starting at 330, got a text saying my package was delayed shortly after. Call in and the driver claims they attempted delivery at 4pm but no answer. 1) 4 is not 5.2) Two of us and two dogs outside, no honk, no yell, no gate rattle, no truck in driveway or one of us would've heard it. 3) Delivery instructions clearly state to CALL upon arrival. First cs rep says to me just go get it at the depot. Lady, I live an hour from a depot so NO. Second "manager" tries the same thing... finally get her to acknowledge that even if the driver had followed instructions, delivery attempt was outside of the window. She then claims there is no way to get ahold of the driver, send them a message, or get ahold of the depot to reschedule and I'd just have to wait-I said that's untrue, she tells me "This line is recorded"... I said good! Glad to hear! Finally get her to transfer me to delivery dept, guy almost immediatly tells me they messaged the driver to deliver the package by 8pm so he had my transcript. So we literally wait outside until 8pm... surprise surprise no package. Call again and get told AGAIN to just go get it myself. Currently am waiting for the depot to open so I can try to get them directly and get it redelivered. Oh, and it's Fedex Express and cost me $65 to ship. This after weeks of boxes being thrown 20 feet down driveway, driver laughing at people as he is tossing tires at them, boxes being found by the side of the road miles away from delivery spots, and every one of my packages not being delivered in less than 2 weeks if at all. UPS can tell me my drivers name and shoe size and fedex can't even do a simple delivery. PLEASE stop shipping items to customers by fedex!

Ordered a part from Harbor Freight and the part on the first FedEx E-mail said going from Camarillo, CA to Ventura, CA (Southern CA), then to Tracy, CA (Northern CA). However, the item was delayed at the Tracy Distribution Center for three days when I called Customer Service for FedEx (I've had this delay several other times too). They said (after checking with Tracy) that it will be sent to Modesto, CA (Central CA where I live) and should be delivered by Monday, 28 Mar 2022.

HOWEVER, the following day after I spoke with FedEx Customer Service I receive an e-mail from FedEx stating that the package had arrived in SYRACUSE, NEW YORK (Ummm. That would be the east coast!) and delivery will be in another week (April 4th).

Called FedEx Cistomer service and they said that because of too many packages arriving at the distribution center they directed arriving packages to other centers... BUT NEW YORK when I live only 45 miles from Tracy, CA?

This is the third time I've had this problem with FedEx. Next time when I order parts I'll be sure to ask who delivers and if it is FedEx, then they lose my business as this is already costing me $$$$!

Total lack of customer service, constant misdeliveries or lost deliveries and a system that is so inept it should be shut down. There is absolutely nothing good to say about this so-called delivery service. I always ask everything I buy online NOT to use this company but the usual reply is to pay for a signature service (which again is useless) or this is the only shipper they use. With all the terrible reviews this company garners it's amazing it is still in business.

I am not a complainer and have 100's of reviews at Amazon and eBay with over 98% all positive but I just cannot take the poor service FedEx believes it can get away with. I have used them for over 10 years or more and back in the day they were actually a great company but the last 3 plus years they have sunken to the bottom of the barrel. I had to stop purchasing from a couple of companies I love because they will only use FedEx and I am sure it is because of the low rates they must offer. (PLEASE CHEWY.COM change your delivery service, I miss purchasing from you.)

I believe in paying more for better service and also believe you get what you pay for. So FedEx must have gotten so bad they offer extremely low rates for companies to use them as their exclusive delivery service. But this will catch up to them and the companies that continue to offer this as their only shipping option.

I would have never thought to say this but the service at our governments' postal service has been outstanding. UPS has also been easy to use as well but in my opinion not as good as USPS.

I would be embarrassed to say I work for FedEx. The whole system needs to be overhauled including getting rid of the current management who feel treating the customers as inconveniences rather than their lifeblood.

I ship a lot of stuff and use all of the big three in the USA (FedEx, UPS, USPS). I recently shipped a FedEx letter pack from PA to ME (standard overnight by 4:30pm). I looked up the rate online first and was expecting the cost to be in the $25 to $30 range. When I saw the actual charge on my credit card, I was billed almost $60... for a regular next afternoon small FedEx envelope. When I called to inquire why it was so much money, I was told that the rate I saw using the actual FedEx calculator on their website before I shipped was for a letter that weighed 8oz or less, and they said mine weighed 1.5lbs (I find that hard to believe as there were only eight sheets of paper in the envelope). The shipment was assessed 4 additional surcharges ("fuel" surcharge, residential delivery surcharge, a "zip code surcharge", plus the excess weight beyond 8oz charge). So a $28 envelope became a $57 envelope. None of these other fees/surcharges showed on my pre-delivery estimate. If you take the time to research how much a shipment will cost (on their own online calculator!) and it winds up costing literally double when you get the bill, what's the point of even having a rate calculator on your website? I guess their right to charge all those surcharges are buried in fine print somewhere but I didn't see it anywhere. I read contracts for a living so I know what I'm looking at. I will NEVER use FedEx for anything ever again. I hope someone from FedEx reads these... I'll repeat that... NEVER! This was a personal shipment but I have some influence over a $100K+ annual commercial shipping account, and I now have an appropriate picture of how this firm operates. Goodbye FedEx and other shippers beware when you "think" you know how much it's going to cost.

Had to mail a package from Fed Ex on McLaren Rd in Chantilly Va. On Tuesday August 18,2020. A gentleman came in and needed a large box for several small items he was mailing. The size he needed was behind a rope partition. After waiting 6 mins without anybody coming to ask "who's next" he helped himself to the box and packed up his items. He wasn't stealing the box just saving a step and not having to get back in line. And I actually agreed with him that it was "probably okay" to take the box.
A women comes from the back and helps me but suddenly sees he has a box that could only have cone from behind this rope... when she asks him he is honest and says he was just trying to save time. She proceeded with a rant that she was going to call security and have him arrested for trespassing by stepping behind the rope to get the box. She said Fed Ex was part of TSA and by now she's ready to call. I stepped in and said it was partly my fault cause I agreed that it was okay to take a box. She than said I would be arrested as well. We tried to apologize and said no one was here to ask for the box. She said she was helping another customer and we needed to be patient. We certainly were not trying to ruin her day. We again apologized and continued her rant. I turned to this gentleman in disbelief and could not believe we were being spoken to in this manner. We certainly know now that the rope is there for a reason and will NEVER cross that boundary again. But she could also have said: hey folks that rope is there for a reason.(we are all adults and would have agreed). We owned it right away. She would not let it go. I handed her my package and left. I waited outside for the gentleman but after five minutes I left. I think now I should have asked for a manager. It was unprofessional and very threatening. And clearly could have been handled so differently.