Pavlos P.

I am sick and tired of it. So many items I have ordered shipped through FedEx, and every time, without fail, it is delayed 1 day to sometimes even a week. Most recently I had an item shipped to me for an important project that would be going down on a Saturday. It was shipped not the Monday of the same week, but the Monday of the previous week. Originally it was estimated for the Friday of that week, giving me over a week to insure that the item did what I needed it to do. Then it gets delayed, to Monday. It's a 3 day delay but I am still getting my item well before I need it. Then it reaches Monday and it is still several states away. This results in it being delayed to Wednesday. Not super happy about that but it's not the end of the world, I am still getting it before Saturday. Wednesday comes and it still in the neighboring state, resulting in a delay till Friday. This has me concerned, as obviously I need it before Saturday. I contact FedEx to see if perhaps I could drive to a facility and retrieve the item myself, but alas, there is no option that I could find to speak to an actual human being. Friday comes, today, and it is showing to have arrived in a city approximately 1 hour away, late last night, still showing as arriving today by 3PM. I'm skeptical but hopeful it will arrive. Then at around 4PM it still hasn't arrived yet and it's now showing its departed that city about an hour away, so still plenty of time to arrive. By 9PM my package is nowhere to be found, so I check again, now the status is pending with delivery date unknown. This is utterly unacceptable. Delayed an entire week and ultimately arriving too late for a very important project. I never had a high opinion of FedEx, but now I have a very very very low opinion of FedEx. While UPS is not a whole lot better, I have found their staff at locations to always be far more helpful and friendly and they have actual humans you can call and talk too.