Alexey K.

It was a Christmas gift to my wife, quite expensive made-to-order art tool, found only in US. Ordered in advance it arrived to my BONGO account just in time. I got nice pics of the item, that was great. I paid on-line the shipment to France where I live and was really happy when I saw the expecting arrival date as Dec 16th. Everything was easy and fast. But wait
Next day my bank said the payment was successfully cancelled. I called Bongo for explanations. The person didnt know why they cancelled, as they usually didnt explain (who they?). He promised to check and get back to me (of course, he did not). I thought that I used my Russian credit card while in France, that might cause the alarm. I gave it another try and paid with my French card. The delivery date became Dec 19th, ok, still enough time before Christmas
After one hour Bongo blocked my account I called them again. The person said they might found something suspicious in my activity and blocked my account.
Well, I opened a ticket asking to reopen my account and provided all proofs of my identity, my address and even a copy of my credit card I used for the payment. No response. When I called them again it was said that they usually dont reopen accounts. The only option was to ask the e-shop to send a return label then Bongo could send the product back to e-shop. If not, after 30 days they destroy the parcel. What the hell?
Your NAME on the box you ALREADY purchased, your NAME in the shipping address and payment by your NAMED credit card may look so suspicious to Bongo that they block you.
Their member service is absolutely not professional and looks totally disconnected from the rest of the company (outsourced?). They always refer to some magic they.
Think twice when choosing them. This is worse than a lottery. In a lottery you at least know the rules.
Now I am negotiating with the vendor about this return label and feel totally defrauded.
Merry Christmas, Bongo/Fedex!