FedExReviews 2,891

I am trying to have packages delivered at work in Tampa. A sign on the front door says deliveries are round the back. Fed Ex tracking says there is a delivery exception and that the business where I work is closed. Day after day. It isn't. I've been at work every day but Saturday that they "tried" to deliver. The security guard says the Fed Ex truck drives in the circular driveway by the front entrance and doesn't even stop. The US mail is delivered EVERY DAY no problem! I keep calling Ralph Lauren, who tells Fed Ex to go around the back but the drivers can't be bothered. The exact same thing happened with something I bought on eBay two weeks ago. It's hard to get through on their customer service line. Fed Ex is worthless! I am not going to purchase anything online that is delivered by Fed Ex. And one star is generous. There should be a no stars option.

Worst courier. For whatever reason, they leave an "attempted delivery" notice when they don't even try knocking on the door or buzzing. Just today, a fedex van pulled up in front of our building, made 2 other deliveries in the same building, and just left a notice on the main door. We were watching the van and the driver the whole time until he left. We went to the main door only to find the notice. Tried calling their customer service and was on hold for 1 hour and 10 minutes. And all the lady said was we should be more specific about the instruction for the driver, which was all there to begin with. How ridiculous is that? If I had a choice I will NEVER use Fedex.

Update: the next day, we were waiting and looking out for their branded truck. The driver parked a couple of hundred feet away so we did not see the driver until he started walking towards the main door. As soon as I caught sight of him I ran outside to catch him, only to find another door tag and the driver rushed away as I was trying to get his attention.

I wish I could give them zero stars.

DO NOT USE FEDEX. THEY ARE NOT INTERESTED IN DELIVERY.

I wouldn't even give them one star! By far the worst deliveey service i've ever seen in my life! I ordered a birthday present for my daughter from walmart and UNFORTUNATELY it was sent via fed ex! What was supposed to be a two day delivery has been a week and two days! They first day they left a soor tag... okay. Was a little upset since the driver never rang doorbell or knocked! I signed the doortag and put it back on door so they could leave pkg. All of a sudden they are saying my pkg was delivered. I had to call the supervisor and have them trace my pkg. It took two days fot them to make a 2nd attempt. On the 2nd attempt the driver goes to my other door bypassing the door he used the first day with signed tag on it and left ANOTHeR door tag! I called them again they assured they woukd have driver come back out that night and redeliver! Never saw him at all! Now they are telling me my pkg is being held at an office in seekonk because they made 3 attempt... which is BS! But yet they tell me they cannot tell me what facility it is held at! I am so done with fed ex! Nothing but a bunch of useless morons that work there! Will NEVER do business with anyone that even uses fed ex! They all suck! $800 package stuck in limbo screw that!

The driver does not know the difference between the front door and a sliding patio door in the driveway. They delivered my heavy box of thirty pound bag of dogfood, case of wet dog food, etc. in my driveway and I have no way to bring it upstairs. They said online when they left the package that they had left it at the front door. I called the PetEdge that I ordered it from and also FedEx. They both said that they would help, but they did not. FedEx said that they would send someone by today and carry it to my front door. No wonder FedEx company has suffered big losses recently. Won't be ordering from PetEdge anymore, knowing they use such an inferior delivery company.

Driver insists on leaving package on my front porch instead of on the back, where it is discreet, plus there is a driveway where he can turn around at the back. Instead he WHIPS into my front yard, even after heavy rains, trenches it, SKIDDING to a stop and SPINNING back out. BIG truck and man, is he in a HURRY.

I've held for 1 HOUR and 17 MINUTES listening to FEDX non-stop music and good news and get-to-me-soon. Never answered. Online support is virtual and just tautological and takes you nowhere.

LOWLIFE company.

Aggravation... I occasionally receive packages destined for a neighbor further up my street and 2 years ago, I had quite a few I had to re- deliver to his house which is set 100 ft or so back from the roadway, and has a old fashioned porch along the side and part of the back of his house.
I live only 30 ft from the road and my R. S. M. Box clearly states 200, whereas his R. S. M. Box states 220
Awaiting my pkge from overseas, I was happy that my neighbor just delivered it to me, from it being left on his porch.
Last year I made a fuss to the "fedex/"? Office when a pkge was not delivered only to receive a reply stating that pkge was delivered, " left on the porch"?
Only one thing wrong with that; I DON'T HAVE A PORCH.!
Wondering now why that Cajun delivered my Marmite maybe he got to taste some last year.!?
Wish those delivery folks would check out their Dyslexic drivers.
MARMITE... a taste you HAVE TO GROW UP with, to appreciate or even tolerate.

I had a non replacable antique auto part refurbished and it was lost by Fed Ex over 3 weeks ago. The follow up on the claim was terrible from Fed Ex. No called unless I initiated them absolutely no emails. I followed all there steps spent over 8 hours on this claim documented the item following up with the shipper and trying to track down the driver. They said they would have the driver call me. Never happened. Said the driver would meet me at the shipping location. He came there to drop off another item which he was putting in the incorrect location that the account was set up for, and as I was waving him down he drove away. Terrible Terrible Service. We live in a very rural area and after receiving numerous shipments per week for over 2 years with nothing lost I find it hard to believe that the item was stolen. So now Iam out over $500.00 and have to try to locate a very rare part not to mention the upset customer that owns the vehicle because of the delays. Avoid Fed Ex.

Everytime I refuse a package they wait till I'm not home and deliver it anyways even if signatures are required. One package should have never made it off the truck it was completely destroyed the driver said it had been ran over I refused it, the next day I got a box with that packages label which had been cut off and tapped on the box contained the destroyed package... I just tried to refuse another shipment made out of error left a note on the door for a 300 dollar package which required a signature saying I refused the package come back and the package was on the porch. Took it to a FedEx store explained they said it was signed for I accepted it! I called BS I wasn't even home. So they took it wrote to return scribbled my address out on the table... The next day the same package is on my porch... Now the vendor is wanting to charge me 15% plus shipping for me to return it, because I never refused shipment... So I'm loosing 45 bucks plus coat of shipping on a 300 dollar part because FedEx will not let me refuse delivery. I hope they paid dearly for the shipment they destroyed that was about 20 grand worth of missing and damaged parts.

All four shipments with them were late, we were not given an option of using another shipping service through Wayfair. All of the deliveries were rescheduled at least 3 times. Two deliveries came on separate trucks on the same day 6 hours apart. Customer service is horrible and it's obvious when you speak with them that they don't care about their customers. We asked for a package to be held at a local fedex facility after having it rescheduled 4 times and they still put it on a truck for delivery until the next business day holding up the package over the weekend and had us waiting around for 8 hours at the wrong location that it never arrived at because they don't know you can't pick up at did location over the weekend. We will not use fedex again or Wayfair if this is the only shipping option available.

I live in rural northern New York. FedEx sucks up here! My packages NEVER are here/delivered when the tracking says. Add 3-5days when it says it "out for delivery" then you'll get your stuff unless they deliver it 2 doors down from you which is not unusual. UPS & USPS ALWAYS get it here on time. Not sure what's FedEx's deal in the northeast but they need to figure it out!
Here we go again! My package was out for delivery this morning & now it's delayed! How does that happen? We've barely had any snow! UPS & USPS gets here no problem!

Shocked and disgusted. I shipped a package in from America using MyUS's services. MyUS made the mistake of listing the value of the package as more than double its actual value ($924.99 instead of $419.98) even though I submitted the invoice from Amazon before the package was even logged. I notified them immediately of the problem before the package was even marked for shipping. Eventually they rectified their mistake and paid me the erroneous overcharged amount for insurance and insured me that they will notify FedEx of the problem so that they don't charge me incorrectly for import taxes.

Shortly afterwards I had a phone call with a FedEx employee (Innocentia Sithebe) and notified her on the call about the error and afterwards I sent her an email with the original invoice as proof of the actual value of the package. (This was before the package even left America). I have the emails as proof.

A week later I got an invoice from FedEx to pay more than double the VAT that I should be paying and listed the incorrect value of the package $924.99 (Instead of $419.98). I responded immediately notifying them that they made a mistake and forwarded them the email correspondence that I had with both MyUS and FedEx to notify them of the problem far in advance, but FedEx (Vanessa Christine Vorster) told me that customs cannot accept a second entry and FedEx will not be taking responsibility for the mistake even though I forwarded them all the proof that I did everything in my power to notify them far in advance.

I am honestly lost for words. I did everything in my power to try and fix other people's mistakes as soon as possible, but still they just bulldoze over you and refuse to take responsibility for their mistakes. I wish I was in a better financial position to do something about this in a court of law.