Christian S.

Shocked and disgusted. I shipped a package in from America using MyUS's services. MyUS made the mistake of listing the value of the package as more than double its actual value ($924.99 instead of $419.98) even though I submitted the invoice from Amazon before the package was even logged. I notified them immediately of the problem before the package was even marked for shipping. Eventually they rectified their mistake and paid me the erroneous overcharged amount for insurance and insured me that they will notify FedEx of the problem so that they don't charge me incorrectly for import taxes.

Shortly afterwards I had a phone call with a FedEx employee (Innocentia Sithebe) and notified her on the call about the error and afterwards I sent her an email with the original invoice as proof of the actual value of the package. (This was before the package even left America). I have the emails as proof.

A week later I got an invoice from FedEx to pay more than double the VAT that I should be paying and listed the incorrect value of the package $924.99 (Instead of $419.98). I responded immediately notifying them that they made a mistake and forwarded them the email correspondence that I had with both MyUS and FedEx to notify them of the problem far in advance, but FedEx (Vanessa Christine Vorster) told me that customs cannot accept a second entry and FedEx will not be taking responsibility for the mistake even though I forwarded them all the proof that I did everything in my power to notify them far in advance.

I am honestly lost for words. I did everything in my power to try and fix other people's mistakes as soon as possible, but still they just bulldoze over you and refuse to take responsibility for their mistakes. I wish I was in a better financial position to do something about this in a court of law.

Very disappointed with MyUS.com. I bought $419.98 worth of items on Amazon and had it delivered to my MyUS box. They listed the value of the items that I shipped as $924.99, which increased the cost of insurance on the package and I can only imagine what the import taxes will be on a packet of that value. I've sent them numerous emails and the invoice from Amazon so that they can rectify their mistake and pay back the overcharged shipping cost, but I have received no response. I tried calling them as well and I only hear a message that says "This number does not exist". I tried to stop the package from being shipped with this incorrect value, but it kept automatically adding it to the shipping queue and eventually they subtracted the cost of shipping and insurance from my account even though I tried everything in my power to notify them of their mistake.