FedExReviews 2,891

On Wed Jan 22 I was sent a tracker by FEDEX informing me that my package would arrive Friday by 8PM. This fit into the 2 day shipping which I had paid for so I was OK. Friday Jan 24NO PACKAGE. I checked the tracker and the delivery dated was moved back to Monday by 8PM. This I was not OK with, especially since their tracker indicated that my package was 45 min from my house. I offered to pick it up myself, to which I was informed that they would not relinquish the package while "in transit". Maybe it was just a bad employee. I tried another two times once nicely the second with the promise of a bad review. No cooperation. FEDEX politics dictate that employees have no common sense. I will give them credit though; they were very polite as they informed me they are useless. I pray my package arrives on Monday.

Several weeks a go, Fedex delivered a package to my home. Upon backing out of my driveway the driver took out my mailbox, stopped looked at the damage and drove off. My wife viewed the whole incident from the bedroom window. I immediately took pictures, called Fedex claims and filed a report, found the fedex location in Exton PA on Creamery Lane, from where the driver came, called them and filed a report, called the local police and filed a report of property damage with the officer who came out and also took pictures.

I was subsequently put in touch with their Insurance company ARC where I provided all the information they requested, along with what it would cost to replace the mailbox, pole and installation, that I had available to substantiate my claim.

After weeks of back and forth, being told that without a video of the incident, it would be the drivers word against mine (the driver of course denied everything) they agreed to pay half/50% of the cost to replace my mailbox.

Despite I am sure thousands of similar incidents, they FedEX and their ARC Insurance Company take the word of a criminally negligent driver causing property damage AND leaving the scene of a crime!

FEDEX sucks, outsources their delivery to $#*! companies who obviously hire many criminal elements to deliver to we unsuspecting victims.

If I could give this so call "Company" 0 or minus Stars, I'd be happy.
I sent an "OverNight" package from Calgary to Ontario Canada back in November this year. I ship live animals (live fish), that is the reason I sent it overnight. Well it happened that it was a "Big Snow Storm" in Ontario (they get a lot of snow storms in the winter time over there, so nothing new) and they even told me the truck that it was going to deliver my package "broke down". How is not this in their "Control"?

They delivered the package until next day and or course all fish arrived dead. Well I thought at least I was entitled to get my shipping back because they did not deliver as agreed (OverNight, very expensive by the way). They even denied giving me my shipping charges back because they said, the snow storm and their truck broke down was out of their control? You gotta be F... ING kidding me right? I was out of the fish and shipping fees (over $1,000). They did not even had the decency of at least giving me shipping fee back but they had the audacity of saying the truck malfunction was out of their control?

Will never ever will be doing business with this awful company ever again and I recommend if you are going to ship and OverNight package, ship it with other company more trustworthy than this fedex A-holes.

Twice in a week they faked a first delivery, for two different items. I was home both types. The first one was then delivered the next say, though they just tossed it outside my apartment door where it could have been stolen, rather than let me open the door and accept it. Today they faked the second delivery of the second item. It just so happens that they don't leave notices at the doors of first sand second deliveries, meaning they don't have to actually make an attempt to say that they did, as no proof eis expected to be left behind. If I'm not home on their actual first attempt they will now call it a final delivery, put up a "Final" delivery attempt notice, and stop delivering. They're liars. Companies need to switch to USPS. Ask when you order items if they deliver using FedEx and then if they do cancel your order. It's not worth it. I lost a large shipment in 2019 due to this nonsense racket.

This companyoo completely disregards any delivery expectations. When I paid for Overnight delivery they fail to meet that claiming hurricane related weather closing offices across an entire State even though only a small portion of coastline was affected and people in the terminal area were actually on the roads going to work as there were NO Hurricane Warnings! This delivery was extremely important and delayed the closing of my house by 2 days... they never even delivered the package, my agent had to physically go to their terminal and retrieve the package when they finally got their lazy selves there back to work! Gee, if the weather was so bad, how in the world did your trucks even get through to drop off the package at the terminal the day it was supposed to be delivered!
Then when I was expecting a package for Christmas, their tracking showed it was ON VEHICLE FOR DELIVERY, they had the nerve to then take it OFF the vehicle because it arrived EARLY at the destination area and the merchant hadn't paid for delivery this quickly! Huh?! Who does this? Wouldn't you be proud that you actually delivered a package early and want to get these packages out of the facility as quickly as possible due to Christmas. Freakin unbelievable!

So if you pay for Overnite delivery they fail to deliver and if you don't pay for 1 day delivery and your package happens to arrive quicker than expected they intentionally HOLD your package because you didn't pay for it to be delivered that fast! Your a freakin delivery company, when you have the package just deliver it and stop playing games!

I have never once had a good experience with fedex! Recently I missed a delivery and requested a re delivery attempt the next day through a FedEx employee over the phone. What that employee failed to tell me was that it wasn't guaranteed that it would actually be re attempted. So I sat around waiting at home the next day waiting for the package to sent to me but nothing came. And only when I called and asked for the whereabouts of my package did they tell me it's not a guarantee that my package would be sent out again. Now I have wasted an entire day in which I had originally planned to be productive. I truly wish companies would stop using fedex as a delivery service and just stick to Canada post. If you ever have an option, NEVER CHOOSE FEDEX!

I paid a company $19 for FedEx expedited shipping for my camera to arrive on a certain date. It didn't arrive until three days after the guaranteed delivery date, and I had to pay money to rent a camera to shoot an event in the meantime. When I called reached two different FedEx employees to explain the situation, they offered no compassion and no help; all they did was say my package was in a large truck and inaccessible. They gave me zero indication that I could be refunded the $19. When I sent a message through a form on the FedEx website for a complaint, I got no response. When I called the FedEx customer service phone number and selected the option for requesting a refund for late delivery, and provided my tracking number, the automated woman's voice said my refund request was denied! FedEx literally stole $19 from me.

FED EX is the worst delivery company ever! We ordered something from Wal-Mart and was supposed to have a 2 day delivery. FED EX has been horrible about delivering our package and it is almost a week later at this writing. We have been messaged from them: "Your package will be delivered today", "Your package could not be delivered today, but will be delivered tomorrow", "Attempted delivery but no one was home" (a total lie, by the way. Home with door open, cameras to prove no attempt was made at all). "Your item will be delivered tomorrow", "Your item is on the truck and will be delivered on the next business day" AND as your waitng that morning, another message saying "your package will be delivered tomorrow" ETC.ETC. ETC. Lots of excuses and still no delivery. From now on I will make sure who my delivery is coming from! If any company tells me they can not send it through a company other than FED EX I will cancel my order and find somewhere else to buy it, even if it costs more!. Know that if you use FED EX you will NOT receive your package on the date it says. Instead you will be at the beginning of a daily, weekly, or maybe never, NIGHTMARE regarding receiving your package. Customer Service is just as bad. Talk to a recording that makes it very hard for you to speak to anyone. And if you by chance do get through, you will still not really get any answers regarding your package or when it will be delivered. Just excuses and I'm sorry's. It took 12 hrs. For our package to come from the warehouse, in another state, to Fed EX warehouse, and almost a week later we still have not received our delivery. DO NOT HAVE ANYTHING DELIVERED TO YOU THROUGH FED EX. YOU HAVE BEEN WARNED!

FedEx is clearly, trying to get sued. The last time I used FedEx was before Christmas of 2018 when I ordered a gift for my mother from Target. My package was suppose to be delivered 2 days after the order date but when I finally got it, it was almost 2 weeks later. After that, I was done with FedEx. Now, almost a year later, I am waiting for a 1lb package from FedEx. Considering it was shipped from Social Security (so I had no choice in the shipping option) not only has it been 3 days since I was SUPPOSE to receive this package but now FedEx is using the SAME excuse they used the last time I dealt with them. "Incorrect address." Oh, you mean the same address that your superior clearly saw on the same Google Maps app that you use, that you claimed doesn't exist? You mean the same address that a delivery man from Bath & Body Works found and delivered my package at 8am? You mean the same address that Social Security has sent paperwork to during the months of September and October (through regular post mail might I add) that I've received? That address? I'm convinced all FedEx locations in Maryland are incompetent at best.

Short simple I've called him several times To confirm where my Package is have been informed will be there by end of day still haven't gotten it Still city an hour away from my house 3 days later. I've called in several times been given several different answers then told I would get a call back twice No call finally got through to a dispatch worker she contacted the Contractor that is in control of my package they informed her it is on the truck but it is not moving today no one can do anything. On 2 of the call's that I made I was dropped back into the queue once directly back to another representative the other time just back into the prompts It's pretty Badd when the government Can run a shipping organization better then a Private company.

Now I know that Federal Express is the Creme de la Creme of all carriers, and it is in fact, wonderful; at the same time not that superior to USPS or UPS, for my money.

Their approach may feel more uptown, but in the end, it is just another courier service.

I give them major style and design props. I also like their proprietary envelopes and boxes.

Their colors are great too.

I think FedEx got its start by catering to businesses -- then branched out to residential type delivery.

A very nice company -- four stars.

Appallingly poor service! One of our parcels - and we are long standing business customers - was delivered from the UK to Greece after 19 days... it was not scanned for 10 days prior the delivery, with NO ONE from FedEx able to offer any support, explanation or apologies.

We contacted their customer services over the phone, email and form on the website, no answers.

This is utterly ridiculous, disrespectful and unacceptable and we would not recommend anyone using FedEx for their shipments.