FedExReviews 2,891

FedEx driver left my package outside my business after hours and he even signed for it with my name, I have spent hours trying to reach customer service, when I finally opened a case, without any notice they just decline the claim arguing that during covid-19 drivers are "allowed" to just leave packages outside businesses after hours if they feel like it. It was a $499 generator that I needed for work. Great job FedEx I'll keep it in mind.

Fed Ex once again delivered my package to the wrong address. This happens all of the time. I myself have delivered Fed Ex packages that have been delivered here by mistake. One of my neighbors delivered my package.

Fed Ex tracking showed that my package had been delivered and it had, but to the wrong location. Fed Ex employees obviously cannot read. The house numbers are clearly labeled.

The sad thing is that Fed Ex has no mechanism to identify and correct their problem. I called to report the problem but they deny that there is a problem and revel in the ignorance that they do their job acceptably. Any other delivery service will be superior to the "service" provided by Fed Ex.

We have been getting deliveries with 18 wheelers, yet Fed Ex can't find my address. I don't know whether they don't know how to read or follow instructions. I had to go to them several times to pick up my shipment. Many times the shipping box and item is mutilated. Just recently we had to refuse a shipment, we were told it will go back to the shipper. However, the item was taken out of the original box, stuffed into a oversized Fed Ex box and re-delivered. The shipper is waiting for the item and closed the ticket. Fed Ex now wants a authorization from the seller after the fact that it was refused. Seller can't do anything because of automated system and Fed Ex can't follow instructions and wants another label. How convenient!
The only one out of money is me and neither claims responsibility nor fault, especially Fed Ex. We all should go back to C. O. D. This way everybody is paying attention and is done right.
Never again.

I shipped a small package to UK on Feb 9 2020 weighing mere 1.8 kg (one point 8 kilograms). I was shocked when FedEx billed me for 18 kg (EIGHTEEN KILOGRAMS) of courier charges. Because of this FedEx's glaring error the courtier shipping cost skyrocketed to S$500 dollars and hence attracted a fictitious VAT for item that has no commercial value. I wrote to FedEx to lodge a complaint complete with all evidences and demanded for a credit note for such serious mistake committed by their FedEx staff. They admitted the mistake and raised a credit note for courier charges caused by their own mistake. However, they refused to raise a credit note for the VAT charges arising from this very same mistake and demanded me to pay for their mistake. I protested numerous times and yet they refused to cancel their invoice billed based on the erroneous act committed by FedEx staff. They even told me that if I want I should go claim it back from the UK authority. I was appalled by such bully tactic practice in FedEx who tried to shift the cost deriving from their own mistake and tried victimize a customer of 20 years to pay for their own mistake!

My package was supposed to be delivered yesterday 5. 12. 2020. Update showed package leaving distribution center 25 minutes away from my house at 4:32 am. At 8pm Updates show my package is running late and will not be delivered. What?! Someone could have walked it to my house in 15 hours this is crazy. Then today 5. 13. 2020 I check the status and now it shows a message at 6:08am yesterday that it could not be delivered due to weather or natural disaster. It was sunny and 53 degrees out, I call BS! Your staff, your logging system, and your Company clearly lie and give misinformation and can not be trusted! I will be letting everyone I know of my experience.

Cancelled everything.
Said my package would be here on this day.
I keep my door cracked so I don't miss him.
I check the tracking all day.
It gets later and later.
It went from your getting your package today to "No scheduled delivery date available at this time."
"Schedule delivery pending"
I called them customer service 3 times... their last information is the date it was mailed out.
We'll call you back... I'm still waiting for that call!
But this... this right here is typical FedEx.
Why I never use them.
This was my shippers choice.
I had no idea till it was after my package was sent...

Package has clearly been lost or stolen by employees since last update on tracking system on May 5th said handing off to USPS. USPS has not seen it and it is not in their system per a local manager who checked for me. I have not been able to reach a live FEDEX person since all contact numbers are routed to an autonated voice service or computer. It keeps telling me to check the tracking info which I did and which only provides the above false data. Then the computer hangs up on me. Great service! They clearly don't want to know that employees are stealing packages and don't want to help out! Never ever order from a retailer who uses this company and do not buy service from FEDEX. If you want to be cheated and stoken from, go rght ahead! I never could believe that a company doing this would stay in business. They should be convicted of mail fraud since they are stealing packages and the customer has no way of finding the package, because they refuse to help out! This is horrid! I used to think FEDEX was a good company. It is NOT! Use UPS instead or USPS.

For many years Fed Ex was my courier of choice. Not any more; every shipment is either days/weeks late or shipped across the nation and back again. We have received unreasonably late shipments that contained perishable items and every one had to be sent back.; The worst part is that Fed Ex keeps posting on the tracking website for the next day, the next day, the next 3-4 days, then pending and then No Tracking Available. We also have packages sitting for days at the local station and still not delivered.

The fact all of the packages are way beyond the original delivery dates is frustrating enough, but all the delivery times Fed Ex keeps updating are wrong and you end waiting for a delivery that never happens. Presently for any items that might be coming to us, I am requesting the shipper does not use Federal Express. I will not be using Federal Express for anything I ship.

It's so irritating to have to track your package every day because with FedEx, there's no telling if it changed overnight. It said my package was supposed to be here on May 1st, then changed to May 8, then changed to May 10, & lastly it changed to May 11. It's been in my city for 2 days, am I ever going to get my $#*! or what? Then if you ask for them to just hold it so you can pick it up yourself, it takes them 24 hours to "redirect" that? So difficult and so irritating when you've been waiting for your package to come in and they keep changing it every damn day.

I have shipped and received lots and lots of packages with FedEx over the years and overall they are a great shipping company. Not to say everything has been perfect every time but if you do enough business with any shipping company there will be a few problems that arise from time to time. It just comes with the territory.

In my experience FedEx has the best record for being on time, (they are hardly ever late and when they are it's usually due to a weather situation, hurricane, tornado, etc. that is beyond their control) delivering to the correct address, and least amount of lost or damaged items of any carrier that I have dealt with. Now that the post office has switched to their insane dimensional weight pricing for all zones, making it far to expensive to ship anything of size with them, FedEx will get even more of my business.

As long as it's affordable I will continue using them for years to come.

Fed Ex conducts and supports Forgery and Insurance Fraud Don't Use.
Sent a computer, insured it with signature confirmation at the local FED EX on Broad and Libbie in Richmond, Va. Tracked it and saw was delivered. Called the recipient, my 70 year old mother; and she looked and found it outside. The tracking stated that a signature was taken. The driver signed her name. Called the store that directed me to customer service... 30 mins on hold and nowhere online to reach out. Called the Fed Ex store back Asst. Manager said they only take the money it goes into someone else's pocket. I then talked to the the manager who agreed this was serious and also agreed to meet me the next day to refund the cost of the insurance. Next day I called to make sure he was there and he gave me the run around saying he didn't have access to the records. BS. And told me to call Customer Service. It is Forgery and Insurance Fraud. If the package had been lost they would have claimed to have had a signature. The same thing happened a week before when we received a FED EX insured package. We got it but it was left outside and didn't sign for it. Please reach out to Consumer Affairs if this happens to you, I am.

I have been a loyal FedEx customer for many years. I recently needed to change the address on my FedEx account from my no-longer-valid U.S. address to an Israeli one and to register for tracking updates for a particular shipment that is on its way to me. I called FedEx and an operator named Mary put me through to its International department. After a long wait I reached an agent named Charlie, who spoke with a very heavy Spanish accent, which made it quite difficult for me to understand him. Charlie kept me waiting on the line for almost half an hour. When he finally came back he told me to call their billing department. It turned out he meant the Revenue Services department. When I called the Revenue Services department I reached a lady named Becky who kept me waiting for a very long time and finally said she had updated my address but could not update my payment information, even though it was complete and accurate. She said she could not send me a screen shot of any error message either. This left me without being able to use my account to order pickups and pay for shipments. Becky then put me through to their technical support department, where an agent named Tim took my call, but the lines were crossed, my call got tangled up with their automatic telephone survey from the previous call, and Tim vanished from the line. All I heard after that was recorded messages. I called the FedEx Technical Support Department once more and get switched by an agent named Brandon to another named Anthony who registered me for the updates of my shipment. I then e-mailed John Ackerson, an executive support specialist at the company's Executive Services who had dealt with my FedEx issues before, about this. The only reply was an automatic one asking me to call a telephone number where he cannot be reached, only his voice mail. I then wrote Fred Smith, the CEO. All I got were automated replies that said my messages had been received and giving me case numbers. One of them even said "We are reviewing your email to determine whether or not it contains fraudulent websites." [sic!] During my last call to their billing department I reached a haughty agent named Christine who interrogated me aggressively about my personal information. When I asked her whether she wanted my U.S. or Israeli information, she replied, "I am asking the questions here!" In short, terrible service and a total lack of responsibility and responsiveness.

FedEx is a worthless company. It is only concerned with one thing, time. How fast a package can be listed as delivered. FedEx doesn't give a damn WHERE it is delivered just as long as the driver marks it as delivered. My package was listed as delivered and it has not been. I am retired military and I am home all the time. No FedEx truck was around on the 29th fo April 2020. Nothing but a complete run-around from customer service. I will now specify "DO NOT USE FEDEX AS CARRIER" every time I order anything from anyone.

I clicked 1 star because that's the lowest choice on this site. I live in Boston and ordered a food item from a company in California. It took FedEx only 2 days to move it from California to Connecticut. It has then sat in Connecticut for 5 days! Their customer service is just as bad. No matter what I tried, I couldn't get a person on the line. OK, I know that's tough during these days of covid-19 - BUT - their automated systems are also horrendous. Just this morning I tried to get a reliable update since their site said "Scheduled Delivery TODAY" but I could see the package was still in Connecticut and NOT at the local FedEx distribution center. I still got the "automated / computer answer" that the package would be delivered today. Just now I checked the site again - lo and behold, they moved the package 39 miles north from one site in Connecticut to another, and now it says "Scheduled Delivery May 2nd" (tomorrow).
I am "FED UP" and will not only never use FedEx again, but I refuse to purchase anything from a vendor who does not offer me a different shipping service.
Bob from Boston

ONLY IN NEW ORLEANS EAST CAN A DELIVERY DRIVER OPEN A SHIPMENT BOX, HELP THEMSELVES TO WHAT'S INSIDE AND NOT BE DISCIPLINED WITH EVEN AS LITTLE OF A WRITTEN WARNING. THE GREATER FRACTION OR PERCENTAGE OF THESE DRIVERS ARE LIKELY CRIMINAL.
SO I SNAPPED PHOTOS WHICH I ALSO LOADED TO MY FED EX COMPLAINT THAT FILED ONLINE ABOUT TWO WEEKS AGO ONLY TO RECEIVE A MAILBOX LETTER FROM FED EX RESPONDING TO THAT COMPLAINT.
AS A CUSTOMER YOU CAN NOT FILE A COMPLAINT WITH FED EX ONLY THE MERCHANT/VENDER CAN.
I INTEND TO LOAD THIS LETTER UP WITH PHOTOS OF MY OPENED PACKAGE.
THE DRIVER HELPED HERSELF TO SOME DELICIOUS CHOCOLATE COVERED CARAMEL ROLO CANDIES THEN REBOXED THEM IN A SMALL BROWN BOX WITH THE WORDS "BONUS" WRITTEN IN GREEN MARKER. SHE GOT AWAY WITH IT.
ON YESTERDAY FOR SOME LAZY REASON THE DRIVER DECIDED THAT HE/SHE WOULD NOT DELIVER MY PACKAGE AND THAT I WILL JUST HAVE TO WAIT. ON TODAY IM EXPECTING ANOTHER PACKAGE ALONG WITH THE ONE FROM YESTERDAY. I'M ANGRILY AWAITING 2 PACKAGES ON TODAY.
A MONTH AGO A PACKAGE WHICH CONTAINED A WOMAN'S BIKE PURCHASED ON WALMART.COM WEBSITE WAS STOLEN FROM ME VIA FED EX DRIVER.
THOSE THIEVES WANT TO BE SO SMART. THE DRIVER LITERALLY USED MY LABEL TRACKING AND PLACED IT ONTO A BEAT UP BOX CONTAINING A LUGGAGE RACK AND DELIVERED THAT TO MY HOME WHILE THEY KEPT THE BIKE.
I WENT THROUGH HELL AND HIGH WATER REPORTING THIS ISSUE TO WALMART BECAUSE NEW ORLEANS FED EX SUPERVISORS ARE MORE ROUGHISH THAN THE EMPLOYEES THEY HIRE.
I ALSO HAVE PHOTOS OF THIS LUGGAGE RACK WHICH OCCUPIES SPACE IN MY HOUSE TILL THIS VERY DAY.
UPDATE: I HAVE SO MANY PHOTOS I CAN'T EVEN LOAD THEM ALL