FedExReviews 2,891

Ordered a package and had it shipped international priority 4-5 days (30 usd extra). Waited patiently, after it was not delivered looked up the tracking and it said will be delivered friday (late). Friday came no package, website updated saying monday. Monday no package. Fedex called to pay taxes, asked them they said tuesday. Tuesday no package. Wednesday rolled by no package, called and it was not even in my country yet. I would not recommend ever using FedEx this is ridiculous. This was an occasional present and now it is 4 days after the event and my gift is not even in the country! Fedex has nothing to say when you call them except it should come soon.

DO NOT USE FEDEX! You will regret it. There customer service is atrocious! I believe there head office is located somewhere in Malaysia, even though you call a number saying it's in your local country, you get transferred over there. They didn't understand what questions I was asking and unfortunately they were completely useless at resolving my issue. Emailing fedex? Wouldn't waste your time. Took them 2-3 days to reply and by that time it was too late for me. I
Tried to cancel my order but for some reason they sent my package without me giving final approval for it to be sent, they then slapped on all the customs, duties and taxes fees after they sent it. When I wanted to cancel my order they refused or didn't bother, they would reply saying 'its not our responsibility to inform you of the customs fees and we don't give you any pricing on how much it will cost', yet when they sent it from there facility they sent the fees straight away AFTER they sent it. Looks very dodgy to me and I think it is just a big scam $$$ for them to make some quick cash. I would question customer service on this and they deflected it or just talked nonsense about something else. I will never ever use fedex again! I have told everyone I know to stay away from this company, I know many people with big businesses that rely on sending packages, and have informed them about fedex miss trust and FRAUD, they will not be using there services ever again. Thank you for making me $300 out of pocket and I hope you get karma for the way you run your businesses and the way you treat your customers.

FedEx is not responsible for any packages that they do not deliver or deliver incorrectly.
When you call to find out where your package was left, they simply refer you to the sender instead of asking the driver or checking the driver's GPS in order to find out where he might have mistakenly left the parcel.
This makes it far too easy for drivers to simply leave packages wherever they feel like in order to complete deliveries and get finished for the day. I understand that the drivers are probably pushed beyond reasonable limits which probably accounts for FedEx's unusual amount of undelivered or incorrectly delivered packages, but that is no excuse for the company's lack of consideration or responsibility.

I'd give them 0 stars if I could. EVERY package I receive from FedEx is delivered left on my grass (even when it's raining) because they don't want to take 4 more steps and step up on my porch. Two shipments ago, the delivery driver actually tossed the heavy boxes of kitty litter onto the wet grass and left them not even sitting straight. This entire shipment was 4 boxes that couldn't even stack because the box underneath was sitting cockeyed.

I have arthritis and a bad back and have had to move boxes with canned cat food, three cat condos, and kitty litter up the step onto my porch myself. It's even more fun when the boxes are wet and fall apart which is what happened last time. My porch is 5'x5'. There is plenty of room for them to leave multiple boxes.

I reported them to Chewy who is the vendor that uses FedEx and complained. I have been informed that FedEx is out of contract by not delivering to the door so they will be "coached", whatever that means. Apparently, with the COVID situation, these guys have immunity and can perform as poorly as they want and cannot be fired. You can tell by their job performance.

I called Federal Express and got a representative who was obviously reading from a script. I told her I hurt my back moving boxes up a step I shouldn't have to and she said she wrote it all down. I asked what kind of compensation I would get to insure and this would not happen again. She hemmed and hawed and said nothing. I asked if the same driver always delivers to my location. She said she is not given that information. I asked her how can I be assured that this will stop. She hemmed and hawed again and I said, "Your script doesn't cover these questions, does it?" She said, "Yes, it does." I think that said it all. She said, "I'm sorry you hurt your back. Have a nice rest of your day." That was very helpful, right?

If you are a vendor, DO NOT USE FEDERAL EXPRESS FOR YOUR SHIPPING! You are guaranteed to receive complaints. They are absolutely horrible and I would drive a package 100 miles myself before I would entrust it to them.

Fedex is the worst company to send a urgent letter.
I paid 150$ for 24h delivery and 100$ to have someone on the phone, many phone calls (scam) (and more money to do without the document expected in 24h). Finally it lasted 1 week with no excuse and no refund.
They told me to call after I sent a reclamation mail (for what? To pay 100$ again and have nothing? Lol)

Don't loose your time with them and take another shipping compagny.
I will put my review on other review websites to let people knows about it.

Fed ex has the worst customer service! My package sat in the warehouse for 2 weeks and no one called or attempted delivery. I had to call and ask why is was not being delivered only to be told they had no reason. They told me they would send it out the next day and it didn't get sent out. I called back again and said they would send it out again, and they didn't! I called again and they said they couldn't find my address and would send it again. Then I get a text saying it was delivered but it wasn't delivered! My package is sitting at some random persons house right now. I call and complain and they said they will call me back in 2 hours with more information and shockingly they do not call me back. I call again and ask to speak to a manager who literally sat on the other end of the phone not speaking. Wow Fed ex you certainly have children running your company for you, in fact I think children could run it better! So my package is still not delivered and you have nothing to say to me not even an apology. I am shocked and appalled at their level of customer service. I will be filing a complaint and spreading the word. YOU CANT TRUST FEDEX!

I ordered a package delivered FEDEX on the 21st of May with 5-10 day shipping. This is already longer than the 2-3 days offered through other shipping companies.

However, you can only pick from the options given, so shoot. I had 12 days before I needed the package for a client presentation.

Today is June 2nd, the package has been less than 4 hours from my address for 2 days now and I did not get my package in time for the presentation. We did not get the client, as we did not have our presentation materials.

I just got an update from FEDEX, the package will be delivered by June 6th. I have no option for Refund, was not allowed to collect my package myself, had to pay for this service ahead of time, and no longer need the materials contained within my order... There are not enough words to describe my disappointment.

I know COVID is a thing right now, but where USPS and UPS have been delayed 1-2 days (+25%-50% increase in shipping time) I cannot fathom the reason for an additional 7 days (+70%-140% increase in shipping time).

I placed two orders of wine online -- one for myself, and one for a friend -- where I was assured that someone 21+ would have to sign to take delivery of the package. In both instances, the FedEx delivery driver dumped the package at the doorstep and forged the signature. Fortunately I happened to be home and have a ring alarm to alert me when my package was here. My friend, however, was out of town, and the package was on her step for days for anyone to take -- 21+ or otherwise. This is so illegal, I don't understand how this place is still in business.

I paid 42 USD shipping (approx 60 CAD) to Canada for a $140 order, which is ridiculous enough on its own. I want to specify that I didn't order any large or bulky items; quite the opposite. In addition to this highway robbery shipping charge, FedEX now billed me an additional $53 CAD fee for duties, taxes and some weak BS called a "brokerage fee." Shouldn't your scammer fees be included in the upfront shipping cost? I've learned long ago to avoid UPS like the Bubonic plague for cross-border shipping, and now I'll be adding FedEx to the list of shame. Long live USPS and DHL!

Bought a cat tree on May 11th. Fed Ex received it May 13 and promised me delivery by end of day May 21st. At 4pm on May 21 Fed Ex emailed me to say that delivery was expected May 26. Called Fed Ex and they told me Wayfair just got them the package that day. When I told them it was actually May 13 in California that they received it and it had made its way to Canada on May 18 yet, the manager said she was also aware they had it since monday the 18th in BC. But that it was easier to lie to me and say they just received it. I inquired with both Fed Ex and Wayfair to see if its possible that Fed Ex not get paid for this delivery by canceling the order or reordering it again but was told no. I will simply not use Fed Ex again.

I've been waiting for a package to be delivered by FedEx for over two weeks. It's taken 6 days to get to the city I live in from Indianapolis Indiana, a 3-hour drive. I was expecting my delivery today and I checked the email tracking update, and it said there was a "delivery exception"(incorrect address apartment/suite number). I contacted customer service and they said that the address could not be found. I then asked what the problem was and the representative just repeated that the address could not be found, which is BS. I then asked the customer service representative if there was a location that I could pick up the package. They stated that due to it being a "Smartpost"(haaa) package that it could not be picked up at a FedEx location. They told me to contact the original shipper of the package and have them contact FedEx with a correct address. I told them the address that you told me couldn't be found is the correct address. I contacted you original shipper and sadly they could not forward any sort of information to FedEx so my package will have to be shipped back to the original shipper and then I will get a refund to my account. FedEx is total BS. I've had two independent sources tell me just a few minutes ago that they saw the FedEx delivery truck drive through the complex parking lot where I live and the driver never even attempted to get out of the vehicle. As far as I'm concerned FedEx could go pound salt!