FedExReviews 2,891

We purchased a 65" TV online and chose to have it delivered because I am an elderly customer and do not drive. It did not say delivery would be made by FedEx until after the payment had been made. I would have purchased from Amazon if I had known it was going to be shipped by FedEx. The delivery was made 2 days after Walmart said it would be delivered and a full 9 days after the order was placed and payment was made. Signature was supposed to be required upon delivery but the delivery person did not bother to get a signature. The FedEx delivery person did not deliver to or near my door. They left the 65" TV just inside the door of the lobby of the apartment building. It is a public place, not a secure location at all. FedEx delivers small packages to customers' doors in our building all the time, but the 75 lb, 65" TV they just left for anyone walking past to grab. No, I certainly would not recommend shipping by FedEx to my friends.

My package went to fedex on the 8th in ohio. Then it went to Indiana and say at that facility for 7 days. They indicated delivery would be by end of day on the the 16th (Wyoming). They didn't deliver my package, said it was pending delivery. They updated it and now the package is in aurora colorado with a delivery date of the 21st. They need to fire their logistics manager and get someone new. If i have a choice of not using fedex, I'll take it. I'll ship with anybody else even if it costs me more.

I had a shipment due on June 19. I was home all day thanks to San Francisco's shelter in place. NO KNOCK AT ALL. Yet, FedEx said they delivered an important packaged. They did not. I filed a claimed. I did all the work to find who signed for my package allegedly. They will only say "Signature on File". WTF does that mean? WHO is the signature on file? Not me. I didn't sign for it. They then denied my claim and said the "Signature on File" is proof of signing. AWFUL SERVICES yet again.

I don't get the hate here and I'm glad I don't.

I get shipments daily from the 3 carriers. FedEx, UPS and USPS.

FedEx always delivers at the same time, courteous drivers actually ring the bell and my boxes come without being beat up.

UPS is the worse for damage. I think they play soccer with every box I get. Horrible.

USPS sends my stuff all over the country for no reason. Even they don't understand it. Last package was 4 hours from my location. It took 13 days, went through 4 states and damaged the custom made parts in the package. Got stuck in the conveyor system.

So I can only say FedEx has never done any of that to me. They leave a message the day before it arrives as a reminder. Their racking is always updated. Package not damaged. What more should I expect.

Great service in my area.

My son, Brandon, had purchased a new computer online, due to the expense a signature is required. Delivery of package was scheduled for July 4th (expected delays due to Holiday). Rescheduled for the 6th, emailed shipment still in warehouse, delayed another day. 7th, Received notification delivery attempted, but no one present to receive package. Due to COVID-19 almost entire family is out of work, 3 of 5 adults in the house during "attempt". Called customer service, talked to Joanne (TX Call Center). Representative informed me driver didn't have time to finish his run, so marked delivery as attempted. Why?

I paid to have a package overnighted from Phoenix AZ to Montana.
They have a hub in California however instead of my package going there, they chose to route it through Tennessee. 1500 MILES AWAY.
After calling fedex SEVERAL times and getting NOWHERE, the package that I PAID EXTRA to have here overnight is STILL on a truck and will not be delivered ON TIME.
DO NOT USE FEDEX FOR ANY SHIPPING.
THE US POST OFFICE WOULD HAVE BEEN FASTER WITH REGULAR DELIVERY AT NO CHARGE.
WHAT A JOKE.

I am home-bound and I order almost everything online. FedEx is the worst delivery service I have ever used. I live in a large apartment complex. FedEx drivers refuse to try to find my apartment. They state that I am not at home. I am always at home. I have had conversations with FedEx supervisors, but nothing changes. I don't get my packages. I recently terminated a purchase with Chewy.com because FedEx won't deliver it, they claim that I'm not home. That's a lie. Chewy is going to refund my money because FedEx won't deliver my package. I will not be buying from Chewy anymore because they use FedEx. Chewy is a good company that will be losing my business because of FedEx. It's sad. I will buy from another company that uses only UPS or Shipt because FedEx is unwilling to find my apartment and deliver to me. Target uses Shipt. They are at my door within 24 hours of the placement of my order. From now on, I check with a company to find out who their shipping company is. If it is FedEx, I shop somewhere else. FedEx is the absolute worst! Don't waste your time or money!

Typical of our terrible experiences with this very poorly managed shipper. But since they are the delivery firm the merchant uses, we reluctantly ordered. Based on prior experiences where driver simply drops off item and drives off or they often fail to let customer know there is a delivery, we instucted merchant at all costs NOT to require signature as no one available daytime. Merchant confirmed that. Well, got a tracking email said "attempted delivery" but no one available. On the call to customer serice, was told that's because there MUST be a signature or nothing could be done. They suggested a work-around, eventually, in an extended frustrating call: just "sign the delivery ticket" to say just drop off, - but no ticket was left. When we asked to talk to a supervisor, about his unsatisfactory answers agent "James" put on hold and then switched to a customer survey and then they hung up. Saved best for last: we since discovered that there never was a signature requirement for this after all. Wow. Oh, yeah, we still don't have the goods.

IF I COULD GIVE YOU ANY STAR I WOULD DO THIS THIS IS A VERY RESPONSIBLE SHIPPING COMPANY THE PACKAGES ARRIVE AT YOUR HEADQUARTERS AND MISSING I MADE A PURCHASE IN THE MONTH OF MAY MY PACKAGE ARRIVED AT A FEDEX HEADQUARTERS IN KENESAW GEORGIA AND NEVER SALE IT WAS MY ADDRESS I CALLED THEM ON SEVERAL OCCASIONS DEMANDING A RESPONSE SINCE THE TRACK INDICATED THAT IT WAS FOUND AT ITS KENESAW HEADQUARTERS AND THEIR RESPONSE WAS SIMPLY LOST.