FedEx

If you need something shipped, call someone else! The last 5-6 deliveries from FedEx has been an absolute nightmare. They have gone from the most reliable to the absolute worst. They don't care about their customers & their drivers seem to go out of their way to damage or lose the product(s) their supposed to deliver. When you call to track something, you end up in a phone loop. You cannot reach a human & if by some chance you do, they don't seem to care. Hate this company; use to use them & noone else; never again. The Post Office is more reliable!

I chose Fedex over ups based on a professional shippers recommendation. MISTAKE. Needed business equipment for weekend. Promised Friday. Waited all day. Called and told "this evening". Never arrived. Saturday, box 1 of 2 arrives and half the shipment doesn't help. Now says "vacation" Monday (driver who has it on truck?). Scheduled Tuesday. I sat home waiting because of a required signature. Customer service is USELESS. Never again. Call UPS. There's a reason UPS trucks outnumber Fedex on the road. Will never use again and will review wherever possible to share my experience. Calling them is like 1-800-I don't care.

FedEx used to be the leader in expedited delivery. They had the tracking tools, ground network and an air express backbone to lead the market. No more!

I must say that I was one of the original employees back in 1973. We worked hard to build the company with our energy, ideas and performance. But the company today lacks the concern for doing the right thing for customers, and is full of arrogant, don't give-a-dam people. Companies that act this way are in decline, and their service reflect it.

Drivers never press a doorbell, sign packages without our consent, and throw them at the door. Calling customer service is an experience in patience, which by the time they get on the line is gone.

There are better ways to ship your packages with speed and confidence at a lower cost (UPS, USPS Priority Mail). Don't support them. They will only change when they feel the pain of loosing customers and volume.

I ordered a product that was coming from Texas to North Carolina. The shipment was initiated on November 17. So far my package has gone to Alabama, Virginia, Notth Carolina, West Virginia and Maryland. I called only to be talking with someone overseas that I can hardly understand. It has been over 2 weeks and I get told the package isn't lost, it's just re-routed with other packages. My package got as close as 120 miles from my home and then went 400 miles away. Their "Customer Service" rep promised a Supervisor would call me today. Never happened. I am appalled at how cheesy FedEx, a company I once highly respected, has become. Shipping our Christmas presents tomorrow. UPS will get them there.

Waiting on a shipment that was supposed to arrive today and of course didn't! Called customer service also complete crap as well no information given or any way to see if I could pick up the package the same day! Just pitiful! Would not recommend

They will leave boxes falling down from top of mailbox planters, leave in front of garage doors (clearly marked for deliveries otherwise) for car to run over with

Usps and amazon guys are like angels compared

Too bad there's no zero star rating

Zero stars. FedEx sucks. No updates regarding delivery. Website doesn't work properly. I absolutely would never recommend, my package is being delivered by my supplier so it was not my choice. Companies should go with UPS!

My daughters prom dress was supposed to be delivered a week ago! Customer service is zero help and no one can give me any answers. Her senior prom is tomorrow and it's ruined! I will never do business with fed ex again!

Waited 3 days in a row for my package (FedEx)they never showed. Talk with a supervisor no help there. Just received lies and excuses. Once was a good company has gone down hill. If you can use another carrier do so.

Technology is ruining the common sense of some delivery people…. They'll deliver by what GPS tells them rather than looking at street signs and a damn address! Friday made 7 times in the last 6 months—still waiting to find out where my Thursday delivery is! #$#*!FedEx

Had notifications on four consecutive days that package was "out for delivery before 6pm today" and requiring me to wait in for my signature.

Still waiting 7 days after shipping (from Italy to France so don't be blaming Brexit)

Terrible service. I have been forced to wait by my front door for 4 days because Fedex keeps saying they attempted to deliver my package but nobody has answered the door. I think the driver doesn't even get out of the truck because I never saw or heard anything. When calling FedEx to ask if there's an alternative solution, I am unable to speak to a human. Their automated system simply tells me "There's nothing else we can to do help you" and hangs up on me. How is this acceptable service?

Package has been posted for delivery on three separate days only to later cancel. I've called customer service to no avail. I'm going to have to try and pick it up, because they won't deliver the time sensitive parcel.

I bought my son a birthday present and paid extra for an overnight delivery. The delivery was 3 days late, and delivered to another address. Currently trying to track down my package. Have no gift for my son tomorrow now. I'm beyond furious! I will never use fed ex again and will go out of my way to let everyone I know what a garbage experience I've had with this company.
Customer service if you can even reach a live operator, which they make it very difficult to do is a joke.

Just an absolute trash company. Ordered an air conditioner from Menards and they used FEDEX to ship it. After it not arriving after 3 days past delivery date and tracking still showing "delayed" I called them. That's when I learned that they had destroyed the item and had no intention of delivering it. I asked why they didnt contact me and the India call service representative literally said "we don't do anything to let customers know when we destroy packages". So I asked how they were going to compensate me or make things right. She almost laughed and said "my apologies, but we don't do anything like that". They must be making enough money to lose my business. So stay away from them if at all possible. Terrible, terrible company.

On March 25,2022 I complained about a reckless driver. Complaint #*******207 has since been ignored by the company and no one at FedEx seems to care. I only issued 1 star because I didn't have the option of issuing 0.

Absolutely incapable and deceitful staff - the parcel has been now held with them in the destination city for 10 days past when it was supposed to be delivered, after being guaranteed several times over the last week that the delivery would be completed the next day.
Literally doing anything, like even just sending an invoice or providing correct tracking details seems to be beyond the capabilities of their staff.