FedExReviews 2,897

For the last three years, I have not had a single package that was shipped via FedEx arrived on time. It has been nearly a month for my recent package that was shipped using FedEx and the package has not been delivered as of today. Originally, it was promised 4 days for delivery. I have called multiple times and multiple times been lied to with excuses that obviously a lie such as it is late due to a vacation hold. I have tried to escalate this to managers with no luck. They just don't care and much like other operators they give you an empty promise to follow up and never did. If FedEx is reading this, I have talked to Joel, Analiza, Mario, Julie, Cornal with zero help. Absolutely the worst experience and the worst company that has had plenty of opportunity to fix an issue and they just miss it by miles.

10/25/23 i am trying to complete an international shipping document on FedEx.com. I tried several times and could never get it to finalize. I called 2 times and each time received information that did not help. Finally i am told i have to go back to the old version to create a document. The version that FedEx shows on their website doesn't work. So instead of them taking it down and returning to the format that works, they make customers work for over an hour (not counting the 30+ minutes of phone time) to be told to delete the form i completed from their website and click on something that is not obvious to take me back to the old form. This is ridiculous for a company to but the burden on the shipper because of their technical errors

I ordered items, which arrived at the FedEx hub on the 13th. I still have not received my package as of today 26/10/2023. It arrived on the 16th and I have been calling consistently everyday, asking for the duty invoice since the then scheduled delivery date (19/10), which I only received yesterday. So technically I have a package sitting at the airport, cleared by customs, duty paid - for ten (10) days, with up to six calls on some days - all in all, at least +/- 20 calls and sharing my email for a supposed quick response, and visits to the branch, and still no package.
I have lost revenue because of the delay.

Date of experience: October 26,2023

Foreign representatives have a difficult time understanding the issue and are of no help. I recommend having US deliveries with issues go to a US representatives.

The website is easy to navigate and offers many options and information for handling international shipping, a lot of steps to follow for customs controls like Fedex Insight. I like it, it is just slow sometimes. Recommendable for managing real time international shipping. I think it is better than the competitors. Go on Fedex.

We were expecting to receive our package on the 12th of October, but it was delayed because of the documentation that we needed to submit for Customs Clearing. Everything was going smoothly until past 6pm on October 19 when FedEx vehicle driver Warlito Mahilum and courier assistant Brylle Villalobos turned everything into a nightmare. They were extremely impatient, rude, and disrespectful. They were simply asked to wait for a few minutes so that we could get the payment from the house, but Brylle Villalobos kept insisting that they still had a lot of parcels to deliver. I had to repeat myself over the phone, to please wait. Alas, as shown in our CCTV, it was not even 2 minutes when our driver came back with the payment and they were already gone with our package. It became a 24 hour roller coaster ride of phone calls and email exchanges just to receive our package. The Customer Service Team headed by Maureen Zamora, Customer Experience Relationship Lead who assisted us with the case were very helpful in ensuring that we would be able to get our package intact and that our grueling experience would not go unnoticed.

As of this writing, we have received the packages - commendations and thanks go to Maureen and her team. While our packages may have already been received, we are still waiting to hear about the complete case report from the management of FedEx Philippines. This is not the type of service we expect from an established and supposedly reputable courier service such as FedEx. We would like to know why your two representatives acted in this manner and at the same time, we would like to be assured that this will not happen again to us or to any of your customers moving forward.

I paid for express shipping a week before I needed my package and somehow fed ex misplaced my package I needed for my son's senior night. Every time you try to call customer service they give you a computer and hang up so you can't get a refund or credit for their mistake. This isn't the 1st time this happened to me the 1st time they didn't send my wedding linens in time for my wedding. I'm jus over this entire company.

My shipment AWB no************** confirmation for pickup given on 12-Oct and today is 17-Oct and great FEDEX has not collected yet.
Fedex says shipper not receiving call and shipper says not received any call.

What the hell going on with FEDEX.

I will appreciate DHL here as i have never faced any difficulty and shipment reaches to me within 2 to 3 days without followup.

Thumpsdown with FEDEX. My mistake to go with fedex.

Terrible, Bessemer Al can't walk another 20 feet to my front door, these people shouldn't be working for anyone. They are too lazy and always deliver to my garage, like who's at my garage 10 feet from the road and walkers. LAZY WORKERS

I am very frustrated. This is 2nd time Fedex is delivering my package to SAME random house out there. They posted a picture of delivery showing the house that's not even at my subdivision or neighborhood. There isn't a similar address or number out there near me. At this point I can't stop thinking that driver is dishonest and disqualified person who is delivering all my expensive packages to their family or friend house. Especially with 2nd package they delivered to wrong address, package was initially delayed due to 'business closed' - it is residential address and you never came by, and 2nd time it was delayed again due to incorrect address (which is CORRECT address) ok Fedex, Im so done with you guys and I want to avoid you if possible. They are the worst shipping company out there.

Their customer service is ridicules. You will not be able to resolve your problem via talking to some one at customer service and even after you talk to so called supervisor. Not able to understand what that person sitting and talking at customer service.

My order was placed on a Friday didn't receive it till late on the following Monday even then I was estimated at 8-12 and didn't receive my package till 5 pm on next day delivery! They transferred my package to 2 different states before coming to my state instead of the Fed ex building close to my city I officially HATE Fed ex it's run by idiots go ups don't go Fed ex

Driver delivered 2 packages, maybe 30 lbs. In stead of coming up the stairs and leaving it at the door (where it is less prone to theft and out of the elements, they placed them at the bottom of the steps in plain view of the street and where they could be rained on. Called customer service. They advised me that the driver can leave the packages "anywhere on the property". How unprofessional can you be! No wonder they have a 1.4 rating.

Our FedEx home delivery driver continues to damage shipment's. He is on camera throwing packages down hard. So hard its heard on other side of home sounds like somebody hit the house. Its also on camera. When confronted nicely. His answer was my bad. Than as he was out of sight gave the finger( on camera he didnt know about) than proceeded to MF ME very loudly leaving our driveway neighbors could actually hear him. Not what i would have working for me. Also uses the streets as his personal race track. Out of the north haven ct terminal….delivering in meriden.
I will add he didn't start this behavior till a few months ago….

Customer service did not support the document submitted, everyone said different method,
After received my parcel 30 days late,
High tax and cleaners charges

Total scam

I ordered radiator fan and shroud thru EBay, and picture shows how Fed-Ex treated a fragile package and tried to tape it back together to hide thier lack of fragile handling.

I was furious when I found out I had to pay $83.00 to return a picture that I bought from Wayfair. FedEx is such a ripoff and hopefully I don't have to use them.

The whole shipment process was full of inefficiencies that delayed the shipment. It almost caused my shipment to be destroyed by customs, since Fedex didn't feel like contacting me or replying to my emails. On top of this, they charge huge amounts on your phone bill if you call their customer service (which you need to call since they don't answer emails).

In the future, the top priority of any purchase I make online will be that it cannot be shipped by Fedex